Operations Team Lead

Hello Jobseekers!!

Greetings From ShiningStars ITPL

BPO Team Leaders

Locations We're Hiring For:

Qualification and Experience:

• A

  graduate

  with experience in the BPO domain is a must.

• Lucknow

  : Overall 3 years of experience including 1 year as a Team Leader in BPO customer support.

• Noida

  : Minimum 2-3 years of experience in BPO customer support including 1 year as a Team Leader in international Blended process. Having more than 5 years of experience is not eligible.

• Bengaluru

  : Minimum 4 years of experience in

  sales

  including 1 year as a Team Leader on paper. Experience in

  eCommerce

  will have an added advantage.
• Immediate joiners preferred or who can join within 15 days after selection.

Roles and Responsibilities

• Manage daily operations of the team, ensuring efficient call handling and meeting SLAs.
• Oversee shrinkage control measures to minimize attrition rates and optimize resource utilization.
• Handle escalations from clients and internal stakeholders, maintaining high levels of customer satisfaction.
• Develop and implement strategies to improve operational efficiency, reduce costs, and enhance overall performance.
• Collaborate with cross-functional teams to resolve complex issues and drive business growth.
  

Desired Candidate Profile

• Strong leadership skills with ability to manage a team effectively.
• Excellent communication skills for effective client interaction and conflict resolution.
• Proficiency in SLA management, shrinkage control, attrition management, and international or domestic operations.

CTC:

1. Lucknow

   - Up to 4 LPA

2. Noida and Bengaluru

   - Max. 7 LPA

Feel free to connect over call or share your updated resume on WhatsApp @

9569433682 - Indrajeet

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