Operations Team Lead

We are seeking an experienced and skilled Team Leader to our team. The successful candidate will be responsible for managing and motivating a team of support representatives, developing and implementing strategies, and achieving targets.

Responsibilities:

• Monitoring and managing desktop support, and VIP support functions to ensure optimal service.
• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
• Manage installations, upgrades and configurations of hardware and software
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Resolve issues escalated by technicians and engineers.
• Ensure data is handled, transferred or processed according to legal and company guidelines
• Provide support and guidance to stakeholders.
• Control costs and budgets regarding products.
• Developing a deep understanding of products to provide proper service delivery to clients.
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Develop practices and ensure team productivity.

Performance and Quality Management:

• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on performance of the service delivery
• Leading personnel management, performance assessment, training, and mentoring
• Building strong relationships with teams to enable effective dialogue exchange between departments

Requirements:

• 4+ years experience as Team Leader
• Experience with system installation, configuration and analysis
• Knowledge of Desktop, Servers, networks and cloud computing
• Knowledge of data protection operations and legislation (e.g. GDPR)
• Leadership and organizational skills
• Ability to manage multiple projects
• Outstanding communication skills
• Problem-solving aptitude
• BSc/B-tech in Computer Science, IT or relevant field

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person