Operations Manager | XID | 99acres | Noida

Job Description

We are seeking a highly motivated individual with exceptional communication and interpersonal skills to join our team. This role requires a strong analytical mindset, the ability to effectively manage stakeholders, and a proactive approach to handling escalations. The ideal candidate will have a passion for the real estate market and a proven track record of conducting thorough research and delivering accurate, high-quality results. Key Responsibilities: Conduct comprehensive primary research on real estate projects across India, utilizing various methods such as online research, phone calls, and email correspondence. Collect, validate, and authenticate project information from diverse sources, ensuring accuracy and completeness. Develop and proofread compelling content for project pages on our portal, maintaining consistent quality and brand voice. Effectively communicate and coordinate with internal and external clients (stakeholders) through email and chat, addressing inquiries and resolving issues promptly. Proactively manage and resolve escalations, ensuring timely and satisfactory outcomes. Adhere to established Service Level Agreements (SLAs), Turnaround Times (TATs), and Standard Operating Procedures (SOPs). Contribute to the continuous improvement of research processes and quality control measures. Required Skills and Qualifications: Good understanding of the real estate market. Excellent verbal and written communication skills, with the ability to clearly and concisely convey information to diverse audiences. Strong analytical and problem-solving skills, with a keen attention to detail. Proven ability to manage stakeholders effectively, building strong relationships and fostering collaboration. Experience in conflict management and handling escalations in a professional and efficient manner. Familiarity with quality check processes. Prior experience working with a ticket handling system is preferred. Preferred Skills (Added Advantages): Proficiency in Excel automation using Python or Macros. Experience with website scraping using Python.