Operations Manager

Main Responsibilities And Tasks

The position is responsible for performing the following activities:

• Crew Travel Expertise: Crew-change travel itineraries & ticketing being handled smoothly by the team with no escalation and within agreed SLA
• Corporate Travel Expertise: Corporate bookings via Travel Hub and personally cater CIP/VIP clients for their travel requirements within agreed SLA
• Staff Training & Development
• Team Performance: Monitor overall team performance against set parameters and give feedback periodically.
• Staff Error’s/ADM’: Work on Staff Errors and ADMs received and ensure same are not repeated with proper training and guidance
• Roster Management
• Client Satisfaction: Ensure defined Client satisfaction parameters are met
• Inter department and Vendor Coordination: Smooth coordination with all departments within iRute and with Vendors and other partners
• Time Management: Timely executions of tasks assigned with ownership and dedication
• Drive operations for non GDS products: Manages non-GDS and other ancillary products where needed
• Compliance: Comply to strict data privacy, protection and confidentiality policies.
• Team Management: Drive Appraisals and other performance parameters, KPI for staff
• Targets and Budget: Responsible for overall Operations budget, revenue target and organizational goals
  

Others

• Carry out any other instructions as and when assigned by superior (ad-hoc issues).
  

Mandatory Requirements

• Proficiency in using travel management technologies, GDS Amadeus preferred - Experienced in handling multi-national crew. Experience handling Filipino and Indian crew is an advantage along with European crew
• Good knowledge of European sectors along with other markets like Asia & Americas
• Experience in managing senior corporate travel requirements personally
• Minimum 5+ years of experience in managing marine and corporate travel.
• Must have handled a team before
• Experience using COMPAS or similar crew management tools is an advantage - Willing to work in shifts to meet business needs
• Good proficiency in English, both oral and written.
• IATA certified or equivalent
  

Competency Requirement

Management & Professional

• Customer Focus
• Problem Solving & Decision Making
• Team Commitment
• Creativity & Innovation
• Professionalism