Operations Manager

Job Title

Job Type:

About the Role

We are looking for an experienced Operations Manager to lead and streamline our academic operations . The ideal candidate will be a strong communicator, highly organized, and passionate about creating smooth, efficient processes that enhance student and faculty experience.

Key Responsibilities

⦁ Plan and manage batch schedules, faculty allocation, and student coordination.

⦁ Monitor attendance, feedback, and batch transitions, ensuring smooth handling of special cases.

⦁ Communicate timely updates on batches, changes, exams, and academic calendars.

⦁ Track and analyze operational metrics, using data to improve efficiency and student satisfaction.

⦁ Maintain accurate documentation and MIS reports for batches and students.

⦁ Lead, train, and motivate a team of student coordinators.

⦁ Handle escalations promptly and maintain high levels of student satisfaction.

⦁ Collaborate with academic, counselling, and sales teams for smooth handovers.

⦁ Support faculty scheduling and resource planning.

⦁ Oversee exam coordination, assessments, and certification processes.

⦁ Identify gaps in current processes and implement operational improvements.

⦁ Ensure compliance with institutional policies and quality standards.

Requirements:

⦁ Minimum 10+ years of experience in operations.

⦁ Proven experience in operations management, preferably in the education/edtech sector.

⦁ Strong communication, coordination, and leadership skills.

⦁ Prior EdTech experience is must.

Benefits

Work From Home opportunity.

Collaborative and growth-oriented work culture.

Opportunity to make an impact in the education sector.