- Speak, write, and read fluently in English - Bachelor's degree - Experience with Microsoft Office products and applications Job Description: At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon is seeking Team Lead for its Transportation team. Essential Functions - Defining, building and responsible for the execution of transportation processes, right from FC to customers and leveraging our Sort Center network. - Responsible for Hiring, training and building up a highly motivated workforce for the SC teams, with support from HR and training team , to meet the operational requirements, and continuously meeting the high bar on quality and productivity. - Coordinate with Finance, CS, FC and Projects team to matters related to SC operations. - Continuously improve the SC process and attain a sustained level of performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work. - Analysis of the data reports to identify performance bottlenecks and improve the performance. - Implement the formal process control and process improvement mechanisms such as Kaizen Experience in an operational role Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- 2+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays At Amazon, we're working to be the most customer-centric company on earth. To get there, we need talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. We are seeking an Operations Manager for our Transportation team. In this role, you will be responsible for setting up sortation centers in the region which includes identifying & setting up sites to ensure expansion & growth in the region. We have provided the expectations from an ideal candidate in the job description below. However, at Amazon, we look for people who can join our organization, learn and grow with us. You need not meet every single expectation listed below on your Day 1. If the role mentioned below interests you, is aligned with the career path you would want to follow and you exhibit the Amazon leadership principle of ‘Learn and be curious’, we would like to talk to you. • Well-rounded leadership capabilities and people management skills. • Ability to adapt to evolving situations • Ability to work in ambiguous situations. • Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be done to achieve objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part. • Ability to set and achieve timelines for tasks: Set realistic and stretching performance expectations for self and others. Regularly reviews progress and acts to ensure optimal results for the business. • Orientation for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects. • High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs. • Analytical Skills: Effectively analyses and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks. Key job responsibilities Key job responsibilities • Defining, building and responsible for the execution of transportation processes, right from Fulfillment centers to sortation hubs and further to the last mile Delivery center network. • Responsible for Hiring, training and building up a highly motivated workforce for sort hubs with support from HR and training team, to meet the operational requirements for the city , continuously meeting the Amazon bar on quality and productivity. • Ensure enough bandwidth in these sites for peak time volume management. • Conduct the performance appraisals of team members and mentor them for handling efficient operations. • Continuously improve the defined processes and attain a sustained performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work. • Analysis of the data reports to identify performance bottlenecks and improve the performance. A day in the life • Drive key initiatives across the region related to safety, engagement, network speed, cost optimization etc. • Support the site lead during daily operations, WBRs, MBRs and peak preparedness. Additionally, lead site operations in the absence of Site Lead (SL) & Change Ops • Analyze data to identify performance bottlenecks. Implement process improvement mechanisms such as Kaizen and Continuous Improvement. • Review and finalize the labor plan for the site to optimize cost while ensuring high bar on performance standards and associate experience. • Coach and provide guidance to the Ops managers to challenge the status quo and drive the culture of continuous improvement to reduce waste in conjunction with central ACES team. Additionally, liaise with other SLs/Regional leaders, central teams to benchmark best practices that can be deployed on the floor. 1+ years of performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- 1+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team Purview of a Operations Manager Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. Candidate should be able to come up with process improvements & drive them through completion. Responsibilities include, but are not limited to · Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management. · Developing and/or referring to performance metrics to drive team performance and business results. · Identifying the business impact of trends and making data backed decisions. · Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers) · Escalating problems or variances in the information and data to the relevant owners and following through on resolutions. · Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus. “Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age” 1+ years of performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- 3+ years of human resources experience - Experience with HR processes and systems At Amazon, we're working to be the most customer centric company on earth. To get there, we need exceptionally talented, bright and self-driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history. Workforce Staffing (WFS), a division of Worldwide Operations People, Product & Tech, manages Amazon’s Tier 1 talent (Front-line associates) supply chain. We attract, hire, and onboard the associates who, by fulfilling orders at the frontlines of the company, make Amazon a global leader in delivery and logistics. This encompasses market analytics, candidate attraction and communication, strategic sourcing, staffing execution at scale, and vendor management. These processes enable our business partners to meet customer expectations by matching talent supply with demand. The Staffing Lead is the primary candidate facing members of our field teams, serving in both executional and decision making roles. The Staffing Lead will be responsible for ensuring that our candidates and stakeholders experience the highest level of Customer Obsession. In this high volume hiring space, you will manage the delivery of Associate labor through direct sourcing channels, vendor suppliers, daily vendor management and engagement initiatives. The Staffing Lead will focus on owning the tactical development and delivery of community engagement plans, supporting labor demand planning for multiple sites across the node, and execution of candidate engagement activities. You will be an analytical thinker who can see around corners and demonstrate a passion for process improvement, candidate experience and seamless onboarding. You will work with a team of Staffing Leads who thrive in an innovative, fast-paced environment. Key job responsibilities • Serves as the lead to pre plan, execute, and audit New Hiring Events (NHE) based on labor projections to meet the labor order demands and fill on-time. • Identify effective talent supply chain providers, onboard & manage against execution, cost & compliance. • Builds talent acquisition strategy, funnel management, leads initiatives to optimize hiring lead time, cost & service levels • Completes post-event audit of event and communicates event metrics to staffing leadership • Must be able to systematically escalate problems or variance in labor plans to relevant teams and follow through the resolution • Trains Staffing Coordinators on best practices and ensure standard work is followed • Report on sourcing channel measures of success, collate HVH data for reports, produce trends analysis through weekly reports • Must be able to travel as needed to conduct events in various locations within the designated or assigned geographical area. Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards Experience with process improvement and stakeholder management Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DESCRIPTION Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team Purview of a Operations Manager Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. Candidate should be able to come up with process improvements & drive them through completion. Responsibilities include, but are not limited to Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management. Developing and/or referring to performance metrics to drive team performance and business results. Identifying the business impact of trends and making data backed decisions. Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers) Escalating problems or variances in the information and data to the relevant owners and following through on resolutions. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus. “Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age” BASIC QUALIFICATIONS 1+ years of employee and performance management experience Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts PREFERRED QUALIFICATIONS 1+ years of performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.