Operations Manager

As the Operations Manager at The BellaDonna Spaces, you will be responsible for overseeing the daily operations of our guest houses in Delhi, India. Your role will involve coordinating bookings, managing client queries, and supervising on-site cleaning staff to ensure high standards are maintained. You will play a crucial part in resolving customer issues promptly and continuously improving operational processes to enhance efficiency and effectiveness. Key Responsibilities: - Coordinate guest check-ins, check-outs, and communications to provide excellent service. - Supervise housekeeping schedules, property maintenance, and conduct regular inspections. - Update Airbnb listings with accurate pricing, descriptions, and photos. - Address guest inquiries and resolve issues promptly to uphold high satisfaction levels. - Monitor booking data and optimize occupancy rates. - Collaborate with team members to enhance operational efficiencies. - Conduct onsite visits to enhance the customer experience at each property. Qualifications: - Experience in hospitality, property management, or customer service preferred. - Proficient in spoken and written English with strong communication skills. - Proven experience in operations management or a similar role. - Strong leadership skills and ability to motivate a team. - Excellent organizational and time-management abilities. - Analytical mindset with problem-solving skills. - Effective communication and interpersonal skills. Salary: Rs. 2,40,000- Rs. 3,00,000 per annum. Join us at BellaDonna Spaces and play a key role in enhancing our Airbnb operations and guest experience!,