Operations Manager / Team Lead (US Logistics)

Operations Manager / Team Lead (US Logistics)

Location

SHJ International Tech Pvt Ltd

You’ll play a critical role in managing logistics operations, streamlining backend processes, and ensuring seamless execution across teams and time zones.

What You’ll Do

• Take full

  ownership of core operational processes

  for our US logistics clients
  
• Work closely with

  customer stakeholders

  to understand, document, and enhance workflows
  

• Lead and mentor

  a team of Process Analysts, driving performance and continuous improvement
  
• Create and evolve

  SOPs

  , ensure compliance, and suggest automation opportunities
  
• Handle high-quality communication with clients across email, calls, and review sessions
  
• Ensure delivery excellence by reviewing daily outputs and removing bottlenecks
  
• Act as the

  bridge between customer teams and internal execution

  , ensuring alignment and quality
  

What You Bring

• 4–5+ years

  of hands-on experience in operations, business process management, or logistics
  
• Prior experience working

  directly with US-based clients and international teams

  
  
• Exceptional verbal and written

  communication skills

  
  
• Strong

  analytical thinking

  , process mapping, and problem-solving abilities
  
• Proven ability to

  lead a small team

  (3–4 members) and deliver results under tight timelines
  
• Advanced skills in

  Google Sheets/Excel

  , data handling, and process documentation
  
• Detail-oriented mindset with a knack for identifying process gaps and driving improvements
  

Bonus Points

• Exposure to the

  logistics, supply chain, or freight

  industry
  
• Familiarity with

  workflow automation

  tools or process mapping (e.g., Lucidchart, Miro)
  
• Experience managing

  SOPs

  , KPIs, and client SLAs
  

Why You’ll Love This Role

• Direct customer ownership

  — your work will influence real-world logistics operations
  

• Team leadership opportunity

  with freedom to innovate and improve processes
  

• High-impact projects

  in a fast-moving, growth-oriented environment
  

• International exposure

  and the chance to work with global business teams
  
• A

  startup culture

  that values ideas, action, and results — not just hierarchy

Interested candidates can reach out to 99932-61422 (Namrata from SHJ)