Job
Description
Process Lead Logistics Operations Location : Indore (Onsite/Hybrid) Experience : 4–5+ years in process management, operations, or logistics At SHJ International Tech Pvt Ltd , we don’t just manage operations — we engineer efficiency . We’re looking for a seasoned Process Lead who can drive process excellence, collaborate directly with US-based customer teams, and lead a growing group of analysts to deliver high-impact results. You’ll play a critical role in managing logistics operations, streamlining backend processes, and ensuring seamless execution across teams and time zones. What You’ll Do Take full ownership of core operational processes for our US logistics clients Work closely with customer stakeholders to understand, document, and enhance workflows Lead and mentor a team of Process Analysts, driving performance and continuous improvement Create and evolve SOPs , ensure compliance, and suggest automation opportunities Handle high-quality communication with clients across email, calls, and review sessions Ensure delivery excellence by reviewing daily outputs and removing bottlenecks Act as the bridge between customer teams and internal execution , ensuring alignment and quality What You Bring 4–5+ years of hands-on experience in operations, business process management, or logistics Prior experience working directly with US-based clients and international teams Exceptional verbal and written communication skills Strong analytical thinking , process mapping, and problem-solving abilities Proven ability to lead a small team (3–4 members) and deliver results under tight timelines Advanced skills in Google Sheets/Excel , data handling, and process documentation Detail-oriented mindset with a knack for identifying process gaps and driving improvements Bonus Points Exposure to the logistics, supply chain, or freight industry Familiarity with workflow automation tools or process mapping (e.g., Lucidchart, Miro) Experience managing SOPs , KPIs, and client SLAs Why You’ll Love This Role Direct customer ownership — your work will influence real-world logistics operations Team leadership opportunity with freedom to innovate and improve processes High-impact projects in a fast-moving, growth-oriented environment International exposure and the chance to work with global business teams A startup culture that values ideas, action, and results — not just hierarchy
