Operations Manager

Position Summary:
The Tour Operation Manager oversees the planning, coordination, and execution of travel and tour services for clients. This role ensures smooth operations, high-quality customer experiences, and profitability by managing staff, liaising with suppliers, and developing effective tour packages.

Key Responsibilities

• Operational Management
• Plan, organize, and manage daily tour operations.
• Oversee reservations, ticketing, and itineraries.
• Ensure compliance with travel regulations, health & safety standards, and company policies.
• Tour Package Development
• Design and update tour packages based on market demand and trends.
• Negotiate contracts with hotels, airlines, transport providers, and local guides.
• Monitor profitability and make adjustments to pricing and offerings.
• Customer Experience
• Ensure exceptional customer service throughout the client journey.
• Handle escalations, complaints, and service recovery effectively.
• Collect and analyze customer feedback for continuous improvement.
• Team Leadership
• Recruit, train, and supervise tour staff and guides.
• Allocate tasks, monitor performance, and motivate the team to meet goals.
• Conduct regular briefings and debriefings for tour leaders.
• Financial & Reporting
• Prepare budgets and manage operational costs.
• Track revenue, expenses, and profitability of tours.
• Generate reports for senior management with recommendations.
• Business Development
• Build relationships with partners, agents, and vendors.
• Stay updated on travel industry trends and competitor offerings.
• Contribute to marketing strategies and promotional activities.

Qualifications & Skills

• Bachelor’s degree in Tourism, Hospitality, Business Management, or related field (Master’s preferred).
• 5+ years of experience in tour operations, travel management, or hospitality.
• Strong leadership and organizational skills.
• Excellent negotiation and vendor management abilities.
• Proficiency in travel booking systems and Microsoft Office Suite.
• Outstanding communication and problem-solving skills.
• Ability to work under pressure and manage multiple projects simultaneously.

Work Environment

• Office-based with frequent travel to inspect tours, meet suppliers, and accompany groups when needed.
• Flexible hours, including evenings, weekends, and holidays depending on tour schedules.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Provident Fund