Operations Manager

Company:

About the Role:

Associate Manager / Manager (Batch Operations)

Key Responsibilities:

1. Batch & Category Management

• Oversee batch operations across assigned categories.
  
• Identify and resolve delays in content uploads and test series publishing.
  

2. Team Leadership & Development

• Lead, mentor, and motivate team leads to drive productivity and growth.
  
• Effectively manage team escalations and issue resolution.
  
• Allocate new team members to appropriate teams and balance workloads.
  

3. Quality Assurance & Control

• Maintain robust QA/QC processes through audits and checklists.
  
• Drive timely resolution of fatal and non-fatal errors to ensure content accuracy.
  

4. Productivity Optimization

• Monitor team performance, optimize workloads, and improve team efficiency.
  

5. Enhancements & Projects

• Lead system enhancements, liaise with technical teams for improvements, and align team members to new projects for timely delivery.
  

6. Cross-functional Collaboration

• Work closely with category managers to resolve content-specific challenges and ensure smooth communication across teams.
  

7. Ad-hoc Task & Reporting

• Address and track ad-hoc project requirements and ensure accurate reporting (AOP projections, data-backed reports, employee recognition reports, etc.).
  

8. Content Transfer & Escalation Management

• Supervise content transfers between batches with 100% accuracy.
  
• Maintain rapid escalation control and minimize issue resolution time.
  

9. People-Centric Leadership

• Cultivate a supportive, collaborative team culture and promote continuous team growth and well-being.
  

Qualifications & Experience:

• Education:

  Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s/MBA preferred).

• Experience:

• 7-10 years

  of progressive operations or project management experience.

• Minimum 3 years

  of team handling experience is

  mandatory

  .
• Prior experience in EdTech/content operations is a strong advantage.
  

• Location:

  Must be based in

  Noida, Greater Noida, or Delhi

  .

Skills & Competencies:

• Strong proficiency in operations tools and platforms.
  
• In-depth knowledge of QA/QC processes, escalation handling, and content lifecycle management.
  
• Analytical mindset with proven ability to prepare data-driven reports and projections.
  
• Exceptional leadership, mentoring, and team-building skills.
  
• Strong communication and stakeholder management capabilities.
  
• Ability to thrive in a fast-paced and dynamic environment.
  

• People-centric

  attitude with a proactive, accountable, and results-driven mindset.

Important Notes:

Walk-in Interview on Monday