Operations Manager

Job Description

Job Description Associate Manager / Manager (Batch Operations) Company: PhysicsWallah Location: Noida, Sector 62 Work Mode: 6 Days from Office Walk-in Interview: Monday Designation: Associate Manager / Manager – Batch Operations About the Role: PhysicsWallah is looking for a highly organized and experienced Associate Manager / Manager (Batch Operations) to lead all operational aspects for assigned categories. This role will focus on timely content management, team leadership, quality assurance, issue resolution, and continuous process improvements to ensure seamless batch operations. If you are a proactive leader with a strong focus on team optimization, collaboration, and delivering results, we’d love to meet you! Key Responsibilities: 1. Batch & Category Management Oversee batch operations across assigned categories. Identify and resolve delays in content uploads and test series publishing. 2. Team Leadership & Development Lead, mentor, and motivate team leads to drive productivity and growth. Effectively manage team escalations and issue resolution. Allocate new team members to appropriate teams and balance workloads. 3. Quality Assurance & Control Maintain robust QA/QC processes through audits and checklists. Drive timely resolution of fatal and non-fatal errors to ensure content accuracy. 4. Productivity Optimization Monitor team performance, optimize workloads, and improve team efficiency. 5. Enhancements & Projects Lead system enhancements, liaise with technical teams for improvements, and align team members to new projects for timely delivery. 6. Cross-functional Collaboration Work closely with category managers to resolve content-specific challenges and ensure smooth communication across teams. 7. Ad-hoc Task & Reporting Address and track ad-hoc project requirements and ensure accurate reporting (AOP projections, data-backed reports, employee recognition reports, etc.). 8. Content Transfer & Escalation Management Supervise content transfers between batches with 100% accuracy. Maintain rapid escalation control and minimize issue resolution time. 9. People-Centric Leadership Cultivate a supportive, collaborative team culture and promote continuous team growth and well-being. Qualifications & Experience: Education: Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s/MBA preferred). Experience: 7-10 years of progressive operations or project management experience. Minimum 3 years of team handling experience is mandatory . Prior experience in EdTech/content operations is a strong advantage. Location: Must be based in Noida, Greater Noida, or Delhi . Skills & Competencies: Strong proficiency in operations tools and platforms. In-depth knowledge of QA/QC processes, escalation handling, and content lifecycle management. Analytical mindset with proven ability to prepare data-driven reports and projections. Exceptional leadership, mentoring, and team-building skills. Strong communication and stakeholder management capabilities. Ability to thrive in a fast-paced and dynamic environment. People-centric attitude with a proactive, accountable, and results-driven mindset. Important Notes: Walk-in Interview on Monday — Please only apply if you are available for a face-to-face interview on Monday at our Noida office. Only candidates based in Noida, Greater Noida, or Delhi will be considered. 6 days from office, Noida Sector 62.