Operations Manager - Offline Programs

Job Title

Class Operations Manager – Offline Programs

Location

Coimbatore, India

About Six Phrase

Six Phrase, part of Veranda Learning Solutions Limited, is a leading EdTech company delivering high-quality learning programs across India. With over 15 years in education and a strong presence in colleges nationwide, we are committed to transforming student outcomes through structured training, industry-relevant curriculum, and impactful delivery.

Role Overview

Class Operations Manager

Key Responsibilities

• Plan, coordinate, and oversee offline class operations across assigned colleges and locations.
• Liaise with academic teams, trainers, and client institutions to ensure seamless session execution and timely delivery of programs.
• Manage trainer deployment, scheduling, and travel arrangements for multiple batches.
• Ensure classrooms, labs, and other training facilities are set up with required resources before sessions begin.
• Monitor class quality, student attendance, and trainer performance; provide timely feedback and corrective actions.
• Maintain operational documentation, reports, and performance trackers for all ongoing batches.
• Handle on-ground issue resolution, including last-minute trainer replacements and infrastructure challenges.
• Collaborate with HR and Training teams for onboarding and training of new trainers.
• Ensure compliance with organizational standards, policies, and client SLAs.
• Drive operational process improvements to increase efficiency and reduce costs.

• Ensure timely financial closure of projects and batches with best efforts, coordinating with finance and client teams as needed.

Required Skills & Experience

• 10–12 years of experience in operations, preferably in the education, training, or events sector.
• Proven track record in managing large-scale, multi-location classroom operations.
• Strong team management and vendor coordination skills.
• Excellent communication, interpersonal, and negotiation skills.
• High attention to detail with the ability to manage tight timelines.
• Proficiency in MS Office tools (Excel, PowerPoint, Word) and operational reporting.
• Willingness to travel frequently across locations.

Educational Qualification

Bachelor’s degree (Master’s preferred) in Business Administration, Operations, Education Management, or related field.

Employment Type

Full-time, On-site