Operations Manager

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Job Purpose

As Manager Operations, you will be a strategic anchor in scaling high-impact delivery across multiple event formats and geographies. You will lead complex operations, elevate cross-functional alignment, and embed a culture of accountability, excellence, and innovation. This role will be pivotal in operationalizing company's Vision 2030 by translating strategy into actionable execution frameworks and people-led growth.

Key Responsibilities / Accountability

• Operational Strategy & Governance

• Build and lead execution strategies that align with business priorities, operational standards, and scalable growth while driving consistency and risk mitigation.

• Leadership & Capability Building

• Mentor mid-level managers and project leads to foster an ownership mindset, empower decision-making, and institutionalize delivery excellence.

• Cross-Functional Execution Alignment

• Serve as the strategic operations lead across BD, Creative, Client Servicing, and Finance to ensure seamless delivery across event life cycles.

• Margin Optimization & Financial Control

• Enhance operational efficiency and cost controls through accurate forecasting, budgeting, negotiation, and financial discipline across project portfolios.

• Client-Centric Execution & Quality Assurance

• Champion a delivery-first mindset by proactively anticipating client needs, aligning operations with creative intent, and embedding quality benchmarks.

• Innovation & Delivery Transformation

• Drive innovation through tech-enabled execution, vendor capability expansion, and experimentation with new formats to keep delivery future-ready.

Operational Risk & Compliance Management

Proactively identify executional risks and establish early-warning systems, compliance norms, and SOP reviews for operational control.

• Post-Event Intelligence & Continuous Improvement

• Lead structured post-event reviews to capture insights, evaluate delivery gaps, and implement data-driven improvements that raise the bar for future operations.

Qualifications & Experience

• Graduate in Event Management / Mass Communication / Business or related discipline.
• 1014 years of relevant experience in BTL, MICE, or integrated event delivery; at least 3 years in a team leadership role.
• Proven ability to manage multi-location events, lead large teams, and handle high-stakes clients and budgets.

Skills & Competencies

• Strategic thinking with a hands-on approach to execution
• Strong commercial and budgeting acumen
• Exceptional coordination and stakeholder management
• Agile problem solver with calmness under pressure
• Excellent communication, negotiation, and vendor management skills
• Ability to coach, inspire and hold accountability across levels
• Digital fluency in project management and reporting tools (e.g., Monday.com, MS Excel, etc.)