3 Monday.Com Jobs

Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities As a transition manager you will assume overall responsibility and accountability of Hire to Retire transitions. The successful candidate will be responsible for overseeing your assigned transition process, ensuring a smooth and seamless transfer of services, and meeting all project objectives and deliverables. This role requires strong project management, coordination, and communication skills working as part of a larger transition team. You will provide transition support for establishing processes, metrics identifications and reporting Manage IBM and client stakeholder engagement. Monitor your transition spending to ensure costs are within approved cost case budget. Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making Responsible to achieve transformation at a high level of change management experience. Responsible for tracking and driving all process parameters critical to quality for process delivery Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Graduate or postgraduate with a minimum of 9-10 years of experience in Hire to Retire Transitions and Transformations Proven experience in creating and developing value propositions, business cases, and industry-specific offerings Ability to ideate strategic direction and initiatives through designing of business outcome models, contracting structures and identification of new opportunities and business lines Proficient in supporting the sales team in building a compelling business case for prospective clients to the offshore business and working closely with Process Delivery leaders in identifying improvement opportunities and implementing the same across all processes Expertise in leading efforts on continuous process improvements and transformation along with carrying out maturity assessments Proven experience in understanding end-to-end Hire to Retire processes. In-depth process knowledge in reporting, management reporting and analytics Preferred technical and professional experience Contracts Review: Ability to review and interpret contracts to ensure compliance and alignment with project objectives, requirements and deliverables. Team Management: Skilled in managing and leading cross-cultural, cross-geo teams of transition, transformation resources and subject matter experts. Project Management: Strong project management skills, including planning, execution, and monitoring of projects, skilled in project management tools - Monday.com preferred. Critical Thinking & Problem Solving

Professional Services Ops Specialist : We are looking for a Professional Services Analyst to support the operational and analytical needs of our Professional Services and Customer Success teams. This role requires a data-driven, detail-oriented professional with experience in professional services operations within a SaaS company, project management, and customer satisfaction tracking. The ideal candidate will work with urgency and have expertise in project management tools, resource tracking, profitability analysis, and customer experience insights. This role will provide key operational and financial insights to executive leadership through dashboards and reports, ensuring efficiency in project execution, customer satisfaction, and revenue optimization. The PS Ops Specialist will be a key member of AppZens Professional Services (PS) and Customer Success (CS) Teams. The PS Ops Specialist will provide expert guidance and coaching to the PS and CS teams on structuring and quoting professional services engagements to implement the AppZen platform for existing customers and prospects. Responsibilities : Oversee Professional Services operations, ensuring smooth transitions from sales to implementation to customer success. Use project management tools (e.g., GoodDay, Asana, Jira, Smartsheet, Monday.com) to track project milestones, deadlines, and overall execution. Ensure that project statuses are updated in tracking tools like Retently and Catalyst to monitor customer satisfaction and implementation/customer success progress. Collaborate with Customer Success and Professional Services teams to streamline processes and improve project delivery efficiency. Train teams on the best use of project management tools (GoodDay) to ensure accuracy in project updates and time tracking. Track and analyze customer satisfaction scores (CSAT, NPS, and CES) using tools like Retently and Catalyst. Develop reports on customer feedback trends, identifying areas for improvement in service delivery and customer experience. Work closely with Customer Success teams to address customer concerns and improve overall client engagement strategies. Track resource allocation, billable hours, and utilization rates using time reporting tools (e.g., GoodDay).Analyze profitability and project margins, including profit/margin by employee implementation and profit/margin by partner implementation. Build and maintain financial dashboards that provide real-time visibility into project costs, revenue, and efficiency. Support forecasting and budget tracking to optimize Professional Services team profitability. Generate weekly executive reports and presentations covering project progress, financial insights, and customer satisfaction trends. Deliver data-driven recommendations to leadership to enhance profitability, customer satisfaction, and operational efficiency. Provide actionable insights on project success, risks, and improvement areas to support business growth. Qualifications: 3-5+ years of experience in Professional Services operations, Project Management, or a similar role in a SaaS company. Strong knowledge of the sales lifecycle, from sales handoff to implementation to customer success transfer. Experience using project management tools (GoodDay, Asana, Jira, Monday.com, Smartsheet) and resource time tracking tools. Hands-on experience with customer satisfaction tracking tools (Retently, Catalyst, or similar platforms). Experience with reporting & analytics tools such as Salesforce.com (SFDC). Proven ability to build insightful dashboards and reports in Tableau, Power BI, or Excel to track project costs, profitability, and margins. Strong understanding of financial metrics, including profitability by employee and partner implementation. Excellent communication skills and ability to work cross-functionally with Professional Services, Customer Success, and Executive Leadership teams. Strong analytical skills with the ability to translate complex data into actionable business insights. Ability to work with urgency in a fast-paced environment, ensuring timely project tracking and reporting. Preferred Qualifications: Experience in a SaaS, technology consulting, or professional services environment. Familiarity with CRM systems (Salesforce, HubSpot) and financial reporting tools. Experience in process improvement and change management. Data-driven mindset with expertise in financial modeling and business intelligence tools.

Job Summary: Bachelors degree 7+ years overall experience in Software development • 5+ years of experience in client facing implementation work (integration, software development, networking, operations, reporting, etc.) Proficient with Workfront or any other Work management tools like Asana, Monday, Smartsheet, Monday, Write, Jira etc. Strong technical, analytical, and troubleshooting skills Proactive, flexible, hands-on, results-oriented practitioner with a deep business process, consultative focus Ability to prioritize competing tasks in a fast-paced, dynamic environment Strong communication skills Able to work and collaborate with people of diverse personalities and various backgrounds. Experience in understanding a process, and how information flows thru the process and apply that to a Workfront model. Experience implementing solutions in a SaaS-based environment Experience implementing solutions for enterprise systems of record (e.g., ERP, HCM/HRIS, SFA/CRM, etc.) Effective work, time management and organizational skills despite of work volume. Technical support experience with strong interpersonal communication and troubleshooting skills.