Operations Manager

Job Description

Job Summary: The Operations Manager is responsible for overseeing day-to-day operations across multiple facilities and ensuring the delivery of high-quality services in line with client expectations and contractual obligations. This role includes the management of teams, resources, budgets, and performance metrics within the facility management domain. Key Responsibilities: Operational Oversight: Manage all FM operations including soft services (housekeeping, security, landscaping) and hard services (HVAC, electrical, plumbing, civil). Conduct regular site audits and inspections. Team Management: Supervise and support site managers, supervisors, and technical staff. Ensure proper staffing, training, and development of operational teams. Client Relationship Management: Act as the primary point of contact for clients regarding operational matters. Financial & Resource Management: Develop and manage operational budgets and cost controls. Optimize use of manpower, materials, and equipment. Reporting & Documentation: Generate periodic reports on operational performance, incidents, and improvements. Preferred candidate profile Bachelors degree in Engineering, Facility Management, Business Administration, or a related field. Minimum of 7 to 10 years of experience in facility management, with at least 5 years in an operational leadership role. Strong understanding of maintenance protocols, service-level agreements (SLAs), and statutory compliance.