Operations Manager

About the Role

Eduport is seeking a dynamic and experienced Operations Manager to oversee and optimize the day-to-day operations of our offline campuses across Kerala. This role demands a proactive leader skilled at managing multiple locations simultaneously, ensuring seamless coordination between academics, infrastructure, and support services. If you have a background managing multi-site operations — such as in hospitality or education — and thrive on hands-on problem-solving with a focus on quality and efficiency, this is the role for you.

You will be responsible for driving operational excellence, enforcing quality standards, and enhancing the overall offline learning experience by working closely with on-ground teams and stakeholders.

Key Responsibilities

• Lead end-to-end operations across multiple offline campuses, ensuring smooth functioning of academics, infrastructure, and support services.
• Monitor campus performance regularly and identify opportunities for process improvement and quality enhancement.
• Conduct root cause analysis of recurring operational challenges and implement sustainable solutions.
• Develop and enforce SOPs, quality frameworks, and compliance measures to maintain consistency across locations.
• Coordinate closely with academic heads, operations teams, vendors, and other stakeholders to ensure alignment and timely execution.
• Plan and manage travel across Calicut, Malappuram, and Thrissur districts to provide on-site support and audits as needed.
• Prepare detailed reports and insights for senior management to drive strategic decisions.
• Manage vendor relationships and service contracts related to campus operations.
• Foster a culture of accountability, continuous improvement, and customer-centric service delivery.

Requirements

• Minimum 3+ years of proven experience in multi-location operations management, preferably in hospitality, education, or similar service industries.
• Strong organizational and leadership skills with a track record of managing teams across multiple sites.
• Excellent problem-solving skills with a systemic approach to both immediate fixes and long-term prevention.
• Outstanding communication and interpersonal skills to liaise effectively with diverse teams and external vendors.
• Willingness and ability to travel regularly between campuses.
• Experience in implementing SOPs, quality assurance processes, and operational audits.
• Proactive, detail-oriented, and capable of working independently with minimal supervision.

Please DO NOT apply if:

• Your experience is limited to single-location operations or online-only roles.
• You are unwilling to travel regularly across multiple campuses.
• You lack on-ground coordination experience involving multi-stakeholder environments.

Job Types: Full-time, Permanent

Pay: ₹15,383.85 - ₹38,000.00 per month

Experience:

• Operations management: 1 year (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person