Operations Manager (Diamond & Jewellery)

Location:

Job Overview:

What you’ll do:

Responsibilities include but are not limited to:

• Develop and Implement QC Processes: Design, implement, and maintain quality control procedures and protocols to ensure compliance with company standards and customer preferences
• On Time QC: Ensure 100% of diamonds and gemstones are QC’d bye the team the same day as received.
• Quality Audits: Lead internal and external quality audits to assess product performance and identify areas for improvement.
• Supplier Quality Management: Collaborate with suppliers to reduce their QC rejections
• Issue Resolution: Investigate and resolve quality issues by identifying root causes, implementing corrective actions, and preventing recurrence.
• Team Leadership: Manage and mentor the QC team, providing guidance and support to achieve departmental objectives.
• Hiring: Grow the QC team as necessary to support the growing volume of products.
• Reporting: Prepare and present QC reports, identifying trends, defects, and opportunities for continuous improvement.
• Training: Develop training programs for staff to enhance their understanding of quality control processes and standards.
• Process Improvement: Continuously review and improve QC methodologies to increase efficiency and reduce errors.
  

Requirements:

• Experience: Minimum of 7 years of experience in Operations in Jewellery and Diamond Industry.
• Education: Certified Diamond Grader or equivalent degree
• Technical Skills: Proficient in Excel. Preferable Tableau or similar software.
• Leadership Skills: Proven ability to lead a team, manage projects, and work cross-functionally with other departments.
• Problem-Solving Skills: Strong analytical skills and attention to detail with the ability to identify root causes and implement effective solutions.
• Communication: Excellent written and verbal communication skills, with the ability to present findings and recommendations clearly.
• Attention to Detail: High level of precision and thoroughness in executing tasks.
  

What you'll get:

• Opportunity to join a fast-growing, innovative company redefining the diamond industry.
• Collaborative and entrepreneurial work environment
• Competitive compensation, benefits, and opportunities for career advancement.