Operations Manager - banking process

Conneqt

7 - 11 years

6 - 8 Lacs

navi mumbai

Posted:9 hours ago| Platform:

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Skills Required

inbound process bpo operations outbound process voice process domestic process blended process customer service banking process banking voice back office

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position: Operation Manager BPO/Call Center -Outbound and Inbound (Retail Process)

Experiences: Overall, 10 + years of experiences and 2 years as Operation Manager on Paper.

Location : Navi Mumbai, Turbhe

Good Knowledge of Process/Inbound/Outbound/Back Office (Varies) Contact Centre KPIs for Banking process
Understanding of CSAT and customer experience
The candidate should also have excellent problem-solving capabilities and lateral thinking skills.
Learn the process and be the product and domain expert
Good Knowledge of Quality Tools, Excel & PowerPoint Presentation
Knowledge of the operational process, logical thinking, reporting, and analysis
Ability to understand instructions, client requirements & closing the same within TAT and with accuracy
Recommend process changes in order to improve service efficiency and quality across the assigned area
Leverage in-house synergies through collaboration with internal stakeholders

Qualification & Skill Set Required:

Any Graduate or Postgraduate
Critical-thinker and problem-solver
Open to change, multi-tasking skills, Good Team handling
Shows flexibility/ownership & can work under pressure situation
Ability to work within a challenging environment with tight delivery timelines
Previous working experience in call-centre Managerial role 2+ years
Excellent MS-Excel skills.

Interested candidate can apply on below email id : kavita.kamtekar@Digitide.com or whatsapp on 9920115154

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