Operations Manager-2

The Operations Manager-2 will drive operational excellence across key functions of the business, ensuring efficient execution of processes, optimizing resources, maintaining quality, and meeting targets. This role will be responsible for leading cross-functional teams and ensuring that daily operations align with the companys strategic objectives.

Operational Strategy & Planning

• Develop, refine, and implement operational strategies, policies, and standard operating procedures (SOPs) aligned with organizational goals.
• Translate strategic objectives into operational plans, set KPIs, and monitor performance.
• Identify process bottlenecks and propose improvements, automation, or reengineering.

Day-to-Day Operations Management

• Oversee daily operations across departments (production, supply chain, logistics, customer service, etc.), ensuring targets are met.
• Monitor key metrics (productivity, efficiency, cost per unit, cycle times, quality, etc.).
• Coordinate with cross-functional teams (HR, Finance, IT, Sales) to ensure seamless workflow.

Resource & Budget Management

• Prepare and manage the operations budget; track expenditures, optimize costs, and enforce budgetary discipline.
• Allocate resources (manpower, materials, equipment) optimally to meet demand fluctuation.
• Forecast demand, plan capacity, and ensure inventory management.

Quality, Compliance & Risk Management

• Define and enforce quality standards, conduct audits, and initiate corrective / preventive actions.
• Ensure compliance with regulatory, legal, safety, and environmental norms.
• Identify operational risks, develop mitigation plans, and respond to disruptions.

Team Leadership & Performance Management

• Lead, coach, mentor and manage the operations team; set goals, conduct performance reviews, and foster a culture of continuous improvement.
• Identify talent gaps, coordinate hiring, and training for operations staff.
• Promote cross-functional collaboration, communication, and accountability.

Vendor / Supplier Management

• Manage relationships with vendors, negotiate contracts, evaluate performance, and ensure timely deliveries.
• Monitor vendor SLAs (service level agreements) and quality metrics.

Reporting, Analytics & Continuous Improvement

• Prepare regular reports and dashboards for senior management (e.g., weekly, monthly performance).
• Use data analytics to derive insights, spot trends, and recommend process enhancements.
• Lead initiatives in lean, Six Sigma, automation, or other process improvement frameworks.

Customer / Stakeholder Management

• Liaise with internal stakeholders (sales, marketing, product) and external stakeholders (customers, partners) for operational alignment.
• Address escalations or process issues affecting customers or deliverables.