Job
Description
remote typeOn-sitelocationsGurugram, HRtime typeFull timeposted onPosted 5 Days Agojob requisition idREQ397748Position:Operations Lead
Business:Property and Asset Management, Gurgaon
What this job involves:
Putting Clients first
Meetingor even exceedingclient expectation is a tall order, and this is what we strive for every time. Weve gained a solid and positive reputation over the years as a customer-centric company, and your job is to uphold that level of satisfaction. Youll maintain the consistency of our services by workingclosely with Property Managers, Operations Managers and site teams to develop tailored and innovative solutions. Driving operational excellence
In this role, you will work closely with the Regional Head and your team of Operations Managers in ensuring operational excellence at sites. You will be in charge of your cluster by being responsible for all decisions relating to site operations, contracts, procurements, financial, or team management. Additionally,youll take charge of the sitesfinancial operations targets, process compliance and risk management. Fostering teamwork and Excellence
Teamwork has always been our secret recipe for success, and the ideal candidate should stand up for this core value. As the person in charge, you will support our peoples growth and development through training and coaching sessions. Youll foster collaboration, cooperation and performance excellence. Furthermore, youll ensure that the team is constantly motivated, and that trust and work ethics prevail among members. Becoming a trustworthy authority
Do you have what it takes to be a governance champion? If so, you are perfect for this role!Particularly, you must ensure all parties uphold their duties stated in the contract. You're also the one managing the governance process for your cluster. As such, youll rally the team toward achieving the agreed key performance indicators, service levels and other compliance measures. How to roll out change control process effectively is also another challenge you need to take on Sound like you? To apply you need to be:
A Property Management Pro
Do you have a Degree with relevant educational background in BE / B. Tech / MBA with at least 10 to 15 years experience in facilities, property management, hospitality or related? You will be experienced real estate professional with hands on property/ facility management. At JLL, well let you fully demonstrate your expertise in property management, planning and organizational skills, and knack for addressing complex operational matters on a daily basis. Expert Communicator
Youll face a wide range of clients and senior-level officers, so superior oral and written communication skills are essential. Having good relationship management skills, communication skills with the ability to network with client team members, contractors, govt. authorities, statutory agencies with consummate ease. Youll be working with many diverse interest groups so the way you share information and your ability to persuasively convey information is highly important. A high EQ is must for this role. Solutions Orientated
Helping our clients achieve their ambitions is at the heart of everything we do and understand our client pain points and connecting them with the relevant JLL experts across technology or workplace strategy. Working alongside the Regional Head will youll help formulate the broader cluster plan and report the cost savings & revenue Your key deliverables will be as follows
Monitoring the revenue & contribution budget from the cluster which is assigned to you. Closely monitoring and being responsible for collections. Managing vendors effectively. Involving in Quarterly Vendor Evaluations (SLA), Vendor Payments as per the agreement etc. Manage contract renewals/ client retention >100% with formalized agreement Overseeing and being responsible for Invoicing & Billing Ensuring Client invoicing by the 7th of the month. Provide necessary support to Business Enablers Team to ensure 100% billing as per contracts. Implementation of CSI, ensure rollout within agreed timeline at all Clients. Support internal audits by Compliance team Ensure regular site audits by SME Ensure 100% adherence to Reward & Recognition calendar as per policy by the site in your cluster & participate in all the site R&R activities Ensure all training initiatives rolled out within specified timeframe with over 80% documented trainings Manage PGOI & Revenues for your cluster Assist in renewal/formation of society agreements to be processed by Operations team Aid in recruitments by participating in interviews, walk-in drives etc. Support in transitions take help from Operations Manager and Transition Manager What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! LocationOn-site Gurugram, HRScheduled Weekly Hours:40JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.
