Job Description

The Role The India Account Executive is responsible for ensuring a high level of client satisfaction, establishing and managing the service delivery team, delivering key regional and India initiatives and ensuring consistency in processes, systems and reporting. The role also ensures efficient and consistent operation of all services to meet contractual obligations with respect to the portfolio of the Client throughout India as well as build strong & sustainable relationships within the clients organization. In addition, the role will drive innovative ways of thinking and working, constantly reviewing the best delivery models, along with upskilling the team, to meet the evolving needs of the client. Reporting Relationships Direct Manager: Regional Account Executive Direct Reports: India Operations Manager, City Leads, India Technical Services Manager Strategy and Account Management Contribute and execute on the vision and strategy of the JLL business. Be the face of JLL in the marketplace. Ensure that the account plan is implemented and aligned with client objectives. Work with the Account Management Enablement organisation to implement the agreed account management practices. Client Relationship Management Ability to extract and translate customer expectations into innovative strategic initiatives Drive a data driven culture where the team uses data insights to report to clients, make recommendations and solutions. Balances the needs of both client and JLL Exhibits result orientation Transformational Improvement Drives creation and delivery of the strategic improvement roadmap Promotes continuous improvement & Innovation Role models a proactive and ownership focused mind-set Lead & Deliver Create a high-performing, integrated team who are committed to delivering exceptional client results. Exceed the Desired Outcomes every year Promote open, constructive and collaborative relations with clients, superiors, subordinates and peers Build strong and successful strategic partnerships between client and JLL, on- and off the direct team Financial Management Lead the development of the property budgets and forecasts in accordance with the financial timetable. Meets the agreed growth targets for the account. Contract Management Ensures adherence to the contract requirements and intents Responsible for the achievement of key performance indicators, service levels and other measures as contracted Work with Regional Team to manage any contract change requests Operations Responsible for management oversight of all resources involved in the delivery of services, e.g. recruitment, performance assessment etc. Drives operational excellence across all services delivered, aiming to simplify, standardise and automate processes and procedures to enhance our service offering and make it more sustainable. Actively manages the professional development of all direct reports Prepares and implements a succession plan for the India Team. Lead and drive transformation of operating structure to support workplace experience and overall delivery goals Drive innovative knowledge growth and fresh ways of thinking across all the functions Review and enhance current and future skills to drive productivity, innovation and enable the future of work. Sources, transfers and implements best practices to the account through bringing outside in Successfully communicates and commercialises successes and compliments to maintain positive momentum Drives regional consistency e.g. in reporting, standard operating procedures, systems and HR practices Core Competencies & Personal Attributes Behaviours The ideal candidate should have demonstrated the following competencies: Empathetic, deeply understands the goals, drivers and needs of others Trustworthy, earns and deserves the trust of clients and colleagues Inclusive in all decisions and behaviours and demands this from others Embodies JLL values of Ethics, Excellence and Teamwork Decisive and relentless with a bias for action Courage to make the tough decisions and have difficult conversations Accountable for actions and outcomes and holds others to be accountable Value agility and are not afraid to shift as conditions change Authentic in their true self, not afraid of deliberate truth telling Natural relationship builder with superior communication skills Learns quickly from mistakes, recognizes patterns in the environment, and changes behavior based on immediate feedback Sounds like you? to apply you need to have: Experience Minimum 15 years experience in real estate, preferably with strength in Facilities Account Management, ideally with a focus around Employee Experience and Sustainability. Beneficial to have understanding in Project Management, Transaction Management, Strategic Portfolio Management, Lease Administration and Workplace Strategy Has handled complex account structures, either running multiple teams, multi disciplines, across multiple locations and countries Has experience in handling client and/or Firm sensitivities knowing when to escalate with urgency, or how to de-escalate certain risks Has demonstrated experience in balancing the interests of the client with those of the Firm Has experience in translating client needs into existing or new business growth Has grown talent through effective leadership and management. Strong track record of advancing both individuals and teams in complex business environments into management roles Knowledge Knowledgeable of corporate real estate industry and has subject matter expertisein several areas Excellent knowledge of business and financial acumen Knows how to engage and attract talent within the competitor landscape Keeps up to date with industry trends, research and the competitive landscape Knowledge of clients model and strategy and industry