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Drivex Mobility
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Operations Lead

Operations Lead

Drivex Mobility

6 - 10 years

8 - 12 Lacs

bengaluru

Posted:None| Platform:

Apply

Skills Required

operational excellence sales operations process orientation c2c conflict resolution lead operations vas customer relationship manager quality control automotive

Work Mode

Work from Office

Job Type

Full Time

Job Description

[{"Posting_Title":"Operations Lead" , "Is_Locked":false , "City":"Bangalore South" , "Industry":"Automotive" , "Job_Description":" Role Purpose

Lead the daily execution of sales, support, andpost-sale workflows for the C2C business. Ensure seamless buyersellercoordination, adherence to SLAs, and operational excellence across allchannels.
Key Responsibilities

DailyOps Management : Overseevoice and non-voice operations, including inbound/outbound sales calls, leadnurturing (buyer/ seller), and post-sale support.

QualityControl : Implement QCprocesses for inspections, documentation, and transaction closures.

CityGTM Playbooks : Create andstandardise city-level operating manuals to drive local efficiency.

ServiceSLAs : Ensure response andresolution times meet or exceed defined SLAs for all processes including VASdelivery.

TeamLeadership : Manage andmentor Customer Relationship Executives (CREs) for sales and engagement.

Cross-FunctionalCoordination : Work withTech, Marketing, and Product to optimise customer journeys and addressoperational bottlenecks.

VAS Delivery : Coordinate with internal/ external VAS team foron-time & quality service delivery.
Requirements

58 years in sales operations, marketplaceops, or customer lifecycle management

Proven ability to manage large teams infast-paced environments

Strong process orientation with a trackrecord in implementing SOPs

Excellentcommunication and conflict resolution skills

","Job_Type":"Full time" , "Job_Opening_Name":"Operations Lead" , "State":"Karnataka" , "Country":"India" , "Zip_Code":"560034" , "id":"677231000007747349" , "Publish":true , "Date_Opened":"2025-08-19" , "Keep_on_Career_Site":false}]

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Operations Lead