Operations Lead

As a skilled professional with over 5 years of experience in technical operations, CRM management, or project coordination, you will play a pivotal role in overseeing CRM platforms like HubSpot, Salesforce, and ensuring their optimization for clean data, automation, reporting, and seamless user experience across teams. Your responsibilities will include collaborating with IT teams to integrate CRM systems with internal platforms and tools, identifying process gaps, and implementing workflow automation to enhance efficiency and reduce manual dependencies. You will be expected to build and maintain dashboards and reports for operations, sales, and training performance using Excel, HubSpot, Power BI, or Tableau. Acting as the technical liaison between internal teams and external vendors, you will ensure efficient system performance and support. Additionally, you will oversee scheduling, logistics, and delivery of tech training programs, ensuring alignment with business goals and quality standards. Your role will involve leading or supporting cross-functional initiatives aimed at enhancing operational infrastructure and processes, as well as serving as a technical point of contact for clients, resolving queries related to operations, system access, or integration. To excel in this position, you should hold a Bachelor's degree in Information Systems, Computer Science, Business, or a related field, and possess strong hands-on experience with CRM platforms such as HubSpot, Salesforce, or Zoho. Proficiency in Excel and familiarity with reporting tools like Power BI and Tableau are essential. A working knowledge of database management, data migration, APIs, and middleware tools is required, along with an understanding of HTML/CSS or JavaScript for CRM customization (preferred). Strong analytical and problem-solving skills, experience in leading operational improvement and automation projects, as well as excellent communication and cross-functional collaboration skills are key attributes for success in this role. Preferred attributes for this position include certification in Salesforce, HubSpot, or Project Management (PMP/Agile), prior experience in EdTech, IT consulting, or training delivery environments, and the ability to work independently while managing multiple technical initiatives concurrently. In return, you can look forward to working in an innovative environment that values collaboration, learning, and growth opportunities, along with competitive compensation, cutting-edge tech projects, comprehensive medical insurance coverage, and generous paid leave to maintain a healthy work-life balance.,