Hyderabad Operations Head

Company Description

JustDeliveries is a game-changer in the industry, offering a tech-enabled logistics solution that empowers F&B perishable and frozen brands to outsource their logistics and expand their presence across cities. Currently present in 6 cities, including Bengaluru, Hyderabad and Chennai, we will scale to 30 cities over the next 4 years.

Position Title:

Location:

Industry:

Job Summary

Key Responsibilities:

1.     Operational Management:

·       Oversee and manage the end-to-end cold chain logistics and 3PL operations.

·       Develop & implement strategies to optimize the cold chain operations process, ensuring timely and efficient delivery.

·       Ensure compliance with all regulatory requirements and industry standards.

·       Monitor and manage the performance of all logistics partners and vendors.

2.    Team Leadership:

·       Lead, mentor and develop a high-performing operations teams in various cities in the South.

·       Foster a culture of continuous improvement and excellence within the team.

·       Conduct regular performance reviews and provide feedback to team members.

3.    Vendor and Relationship Management:

·       Maintain and develop relationships with key stakeholders, including suppliers, customers, and logistics partners.

·       Negotiate contracts and agreements with vendors to ensure the best terms and conditions.

·       Ensure that all vendors meet the company’s quality and service standards.

4.    Process Optimization

·       Identify opportunities for process improvements and implement best practices.

·       Utilize data and analytics to drive decision-making and improve operational efficiency.

·       Implement and monitor KPIs to track and measure performance.

5.    Customer Relationship Management

·       Ensure high levels of customer satisfaction through reliable and quality service delivery.

·       Address and resolve any customer issues or complaints promptly.

·       Work closely with the sales and customer service teams to understand and meet customer needs.

6.    Financial Management

·       Develop and manage the operations budget.

·       Identify cost-saving opportunities and implement measures to reduce operational costs.

·       Ensure that all operations are conducted within budgetary constraints.

7.    Pricing formulation

·       Collaborate with sales teams to develop accurate and competitive quotations for cold chain logistics services.

·       Provide operational insights and cost estimates to support the sales team in securing new business.

Qualifications:

·       Bachelor’s degree in SCM, Logistics or a related field. An MBA or equivalent advanced degree is preferred.

4-12 years of experience in cold chain logistics within the F&B industry.

Extensive experience in 3PL and 4PL logistics in India.

·       Proven track record of leading and managing large-scale logistics operations.

·       Strong understanding of regulatory requirements and industry standards.

·       Excellent leadership, communication, and interpersonal skills.

·       Ability to work in a fast-paced and dynamic environment.

·       Proficiency in logistics management software and tools including WMS.

·       Strong analytical and problem-solving skills.

Requirements:

Active database of vendors and logistics partners.

·       Established relationships with key stakeholders in the Food & Beverage industry.

·       Strong negotiation skills and experience in contract management.

·       This role may require travel to various operational sites and client locations.

·       The position may involve working extended hours to meet operational demands.

CTC: Industry Standards