Company Overview
Outsourced is a leading ISO certified global offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.
Position Title:Operations Executive
Location: Remote - India
Employment: Full-time
About The Role
As an Operations Executive, you will be the backbone of our post-purchase customer journey. You will be responsible for ensuring seamless order management, resolving customer inquiries with empathy and efficiency, and contributing to projects that enhance our operational workflows. This role is perfect for a detail-oriented problem-solver who is passionate about using data and technology to create a flawless customer experience.
Key Responsibilities
- Order & Customer Service Management: Serve as the primary point of contact for customer inquiries via email and Discord, providing timely and effective solutions.
- Back-Office Operations: Oversee the end-to-end order process, including tracking, exception handling, and coordination with logistics partners.
- Data Analysis & Reporting: Utilize spreadsheets to analyze operational data, track key performance indicators (KPIs), and generate reports to identify trends and areas for improvement.
- Process Improvement: Actively identify inefficiencies in current workflows and contribute to initiatives that streamline operations and enhance customer satisfaction.
- Cross-Functional Collaboration: Work closely with fulfillment, marketing, and product development teams to communicate customer feedback and resolve operational challenges.
What We're Looking For (Requirements):
- A minimum of 3+ years’ experience in customer service within an e-commerce environment.
- Exceptional organizational, verbal, and written communication skills.
- A proven track record of creative and effective problem-solving.
- High proficiency in Google Workspace (Docs, Sheets, Gmail).
- Advanced spreadsheet skills, including practical experience with formulas, VLOOKUP, pivot tables, and data formatting.
Nice-to-Have Qualifications:
- Experience in order management systems, crowdfunding platforms (e.g., Kickstarter, Indiegogo), or back-office operations.
- Familiarity with various business applications and a passion for learning new software.
- Direct involvement in process improvement initiatives.
- Experience using Discord for community or customer support and Coda for documentation and workflow management.
You'll Thrive Here If You Are:
- A Self-Starter: You take initiative and ownership of your responsibilities without needing constant direction.
- Meticulously Detail-Oriented: You spot errors others might miss and take pride in delivering accurate work.
- An Adaptable Team Player: You thrive in a fast-paced environment and are comfortable pivoting when priorities change.
- Tech-Savvy & Curious: You enjoy exploring new tools and figuring out how to use them to work smarter.
What we Offer
- Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement.
- Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth.
- Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days.
- Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one.
- Sick Leave: 12 days per year, available after probation.
- Flexible Work Hours or Remote Work Opportunities - Depending on the role and project.
- Outsourced Benefits such as Paternity Leave, Maternity Leave, etc.
