Job Summary We're looking for someone who thrives on interpreting architectural drawings, enjoys working with construction data, and can operate independently. Job Description Company Overview: Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. Key Responsibilities Read and interpret architectural documentation, including floor plans, elevations, and window/door schedules.Prepare accurate quantity take-offs, cost estimations, and material breakdowns for aluminium and glass-based facade systems.Communicate with the Australian-based team for project clarifications and requirements.Liaise with suppliers (via the internal team) to source pricing data when needed.Assist with weekly invoicing data entry & end-of-month summaries for management.Maintain and update job logs and estimation files.Support tender submissions and variation orders as required. Required Qualifications & Experience 2–4 years of experience in a similar Estimator role, preferably in construction, architecture, or glazing industries.Strong ability to read and interpret architectural drawings (floor plans, elevations, etc.).Familiarity with construction material take-offs and quantity surveying.Basic proficiency in Microsoft Excel (formatting data for estimating & accounting summaries).Basic working knowledge of QuickBooks or web-based accounting systems for data entry.Experience with take-off or CAD tools (Bluebeam, AutoCAD, PlanSwift, etc.) is a plus.Strong attention to detail and analytical skills.Excellent English communication (written and verbal). Soft Skills Self-motivated and able to work with minimal supervision.Capable of meeting deadlines in a fast-paced environment.High accuracy and accountability in estimations and data entry.Team player with a proactive mindset. Work Conditions Monday to Friday, aligned with Australian business hours (AEST) – starting between 11 AM - 12 PM AEST.Flexible work setup – RemoteDaily communication and reporting with the Australian project team. What we Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement.Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth.Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days.Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one.Sick Leave: 12 days per year, available after probation.Flexible Work Hours or Remote Work Opportunities – Depending on the role and project.Outsourced Benefits such as Paternity Leave, Maternity Leave, etc.

Job Summary In this role, you will lead the architecture and implementation of MLOps/LLMOps systems within OpenShift AI. Job Description Company Overview: Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. Job Responsibilities Lead the architecture and implementation of MLOps/LLMOps systems within OpenShift AI, establishing best practices for scalability, reliability, and maintainability while actively contributing to relevant open source communitiesDesign and develop robust, production-grade features focused on AI trustworthiness, including model monitoringDrive technical decision-making around system architecture, technology selection, and implementation strategies for key MLOps components, with a focus on open source technologiesDefine and implement technical standards for model deployment, monitoring, and validation pipelines, while mentoring team members on MLOps best practices and engineering excellenceCollaborate with product management to translate customer requirements into technical specifications, architect solutions that address scalability and performance challenges, and provide technical leadership in customer-facing discussionsLead code reviews, architectural reviews, and technical documentation efforts to ensure high code quality and maintainable systems across distributed engineering teamsIdentify and resolve complex technical challenges in production environments, particularly around model serving, scaling, and reliability in enterprise Kubernetes deploymentsPartner with cross-functional teams to establish technical roadmaps, evaluate build-vs-buy decisions, and ensure alignment between engineering capabilities and product visionProvide technical mentorship to team members, including code review feedback, architecture guidance, and career development support while fostering a culture of engineering excellence Required Qualifications 5+ years of software engineering experience, with at least 4 years focusing on ML/AI systems in production environmentsStrong expertise in Python, with demonstrated experience building and deploying production ML systemsDeep understanding of Kubernetes and container orchestration, particularly in ML workload contextsExtensive experience with MLOps tools and frameworks (e.g., KServe, Kubeflow, MLflow, or similar)Track record of technical leadership in open source projects, including significant contributions and community engagementProven experience architecting and implementing large-scale distributed systemsStrong background in software engineering best practices, including CI/CD, testing, and monitoringExperience mentoring engineers and driving technical decisions in a team environment Preferred Qualifications Experience with Red Hat OpenShift or similar enterprise Kubernetes platformsContributions to ML/AI open source projects, particularly in the MLOps/GitOps spaceBackground in implementing ML model monitoringExperience with LLM operations and deployment at scalePublic speaking experience at technical conferencesAdvanced degree in Computer Science, Machine Learning, or related fieldExperience working with distributed engineering teams across multiple time zones What we Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement.Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth.Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days.Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one.Sick Leave: 12 days per year, available after probation.Flexible Work Hours or Remote Work Opportunities – Depending on the role and project.Outsourced Benefits such as Paternity Leave, Maternity Leave, etc.

Company Overview Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. About the Role We’re looking for a Service Operations Analyst to join our team in Pune and play a critical role in delivering high-quality support services to our clients. If you're someone with a strong technical foundation, thrives in a process-driven environment, and takes pride in effective communication, this is the opportunity for you. ✅ Must-Haves Experience & Education Minimum 3 years of professional work experience At least 1 year of experience in the IT industry Relevant Microsoft or industry certifications Experience working with ticketing tools and logging time entries Familiarity with ITIL practices or similar service frameworks Technical Skills Microsoft 365 (M365): User, Group & License Management Entra ID / Active Directory: User and Group Management Permission & License Management Windows 10/11 and Office Suite Troubleshooting Azure: Conditional Access, Sign-in Logs, Session Management Ticket triaging and incident handling Logical troubleshooting and common-sense approach Core Responsibilities Follow client-documented processes Do not close tickets without approval Submit timesheets by Friday Ensure all communications are tied to a ticket Escalate issues based on time/process constraints Create/remove users, manage DLs, make mailbox changes Troubleshoot incidents and apply documented fixes Triage tickets based on urgency, impact, workload, and client priority Customer Service Communicate clearly and concisely via email or messages Ask specific questions to reduce unnecessary back-and-forth Maintain a professional and responsive communication style 🌟 Nice-to-Haves Experience Experience working in a Managed Service Provider (MSP) or cloud environment Exposure to Remote Monitoring & Management (RMM) tools like N-Central Soft Skills & Work Ethic Strong communicator with a customer-first mindset Welcoming, sharp, and professional communication style Able to work with minimal supervision Comfortable in a collaborative team environment Balances process adherence with practical common sense Quick learner and contributor to internal knowledge sharing Always mindful of security and risk management What We Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities - Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc. Show more Show less

Company Overview Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. About The Role We are seeking a skilled Cybersecurity Engineer to join our dynamic Managed Services team. The ideal candidate will have hands-on experience in configuring and troubleshooting security technologies within an MSP or similar environment. You will play a key role in securing client infrastructures, optimizing SOC processes, and delivering security best practices while working with cutting-edge tools like NextGen Firewalls, Cloud SASE, and Identity/PAM solutions. Key Responsibilities Deploy, configure, and manage security solutions such as NextGen Firewalls (Palo Alto, Check Point, Fortinet), Cloud SASE (Zscaler, Netskope), WAF (Cloudflare), and PAM (CyberArk). Troubleshoot network and security issues related to segmentation, URL filtering, packet inspection, certificates, and cloud security (AWS/Azure). Contribute to improving SOC processes, documentation, and incident response procedures. Provide security recommendations to clients and stakeholders, ensuring compliance with best practices. Collaborate with teams to automate tasks using PowerShell/Python/Bash and adopt IaC (Infrastructure as Code) practices. Manage multiple projects in a fast-paced environment with a focus on root cause analysis and innovative problem-solving. Essential Qualifications 2+ years of cybersecurity experience in an MSP or similar client-facing role. Hands-on expertise in: NextGen Firewalls, Cloud SASE, WAF, and Identity/PAM solutions. Networking fundamentals (OSI Model, TCP/IP, segmentation). Familiarity with CyberArk, Cloudflare, Zscaler, or similar tools (certifications a plus). Strong analytical skills with the ability to troubleshoot under tight deadlines. Experience contributing to client reports, stakeholder briefings, and SOC improvements. Excellent teamwork and communication skills. Desirable Skills Vendor certifications (Palo Alto, Zscaler, CyberArk, Cloudflare, or Check Point). Knowledge of scripting (Python/PowerShell/Bash) and cloud security (AWS/Azure). Understanding of IaC (Terraform, Ansible) for security device management. Active in cybersecurity forums, webinars, or professional networks (ISC2, ISACA). Home lab experience or personal projects demonstrating security curiosity. What we Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities - Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc. Show more Show less

Company Overview Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. Location: [Remote] Employment Type: Full-time Experience Level: Senior (5+ years in cybersecurity, 2+ years in SOC/MSP) Key Responsibilities ✔ Security Operations & Engineering: Provide L2/L3 support for NextGen Firewalls (Fortinet, Cisco, Check Point), Cloud SASE (Zscaler, Netskope), WAF (Cloudflare), PAM (CyberArk), and related security technologies. Troubleshoot and optimize network segmentation, URL filtering, packet inspection, PKI/certificates, and cloud security (AWS/Azure). Assist in incident response (IR) and collaborate with the MDR (Watcher) team to mitigate threats. ✔ SOC Process & Client Engagement: Improve SOC workflows, documentation, and best practices. Engage with managed service clients, providing security guidance and recommendations. Contribute to RFP responses, security projects, and strategic SOC enhancements. ✔ Automation & Cloud Security: Leverage IaC (Infrastructure as Code - Terraform, Ansible) for cloud security deployments. Develop scripting (Python, PowerShell, Bash) solutions to automate SOC tasks. ✔ Mentorship & Leadership: Guide junior engineers, fostering a collaborative, high-performance SOC culture. Lead knowledge-sharing sessions and contribute to team upskilling. Essential Qualifications: ✅ 5+ years in cybersecurity , with 2+ years in a SOC or MSP environment (L2/L3 support). ✅ Expertise In NextGen Firewalls (Fortinet, Cisco, Check Point), Cloud SASE (Zscaler), WAF (Cloudflare), PAM (CyberArk). Network security (segmentation, URL filtering, PKI, cloud security - AWS/Azure). ✅ Strong troubleshooting skills - able to resolve issues under tight deadlines. ✅ Process-driven mindset - improves SOC workflows, documentation, and best practices. ✅ Stakeholder management - comfortable briefing clients and advising on security best practices. ✅ Leadership potential - mentors junior engineers and drives team success. Desirable Skills 🔹 Advanced certifications (CyberArk Defender, Zscaler, Fortinet NSE, CISSP, CCSP). 🔹 Scripting/Automation (Python, PowerShell, Bash) for SOC efficiency. 🔹 Cloud security experience (AWS/Azure, IaC - Terraform, Ansible). 🔹 Home lab / security projects (demonstrates passion for hands-on learning). 🔹 Active in cybersecurity communities (forums, webinars, ISC2, ISACA). What We Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities - Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc. Show more Show less

Job Summary About the Role We're looking for a Service Operations Analyst to join our team in Pune and play a critical role in delivering high-quality support Job Description Company Overview: Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. About the Role We’re looking for a Service Operations Analyst to join our team in Pune and play a critical role in delivering high-quality support services to our clients. If you're someone with a strong technical foundation, thrives in a process-driven environment, and takes pride in effective communication, this is the opportunity for you. ✅ Must-Haves Experience & Education Minimum 3 years of professional work experience At least 1 year of experience in the IT industry Relevant Microsoft or industry certifications Experience working with ticketing tools and logging time entries Familiarity with ITIL practices or similar service frameworks Technical Skills Microsoft 365 (M365): User, Group & License Management Entra ID / Active Directory: User and Group Management Permission & License Management Windows 10/11 and Office Suite Troubleshooting Azure: Conditional Access, Sign-in Logs, Session Management Ticket triaging and incident handling Logical troubleshooting and common-sense approach Core Responsibilities Follow client-documented processes Do not close tickets without approval Submit timesheets by Friday Ensure all communications are tied to a ticket Escalate issues based on time/process constraints Create/remove users, manage DLs, make mailbox changes Troubleshoot incidents and apply documented fixes Triage tickets based on urgency, impact, workload, and client priority Customer Service Communicate clearly and concisely via email or messages Ask specific questions to reduce unnecessary back-and-forth Maintain a professional and responsive communication style Nice-to-Haves Experience Experience working in a Managed Service Provider (MSP) or cloud environment Exposure to Remote Monitoring & Management (RMM) tools like N-Central Soft Skills & Work Ethic Strong communicator with a customer-first mindset Welcoming, sharp, and professional communication style Able to work with minimal supervision Comfortable in a collaborative team environment Balances process adherence with practical common sense Quick learner and contributor to internal knowledge sharing Always mindful of security and risk management What We Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities – Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc. Show more Show less

Job Summary If you're a seasoned cybersecurity professional looking to lead in a 24x7 SOC, work with top-tier security tools, we'd love to hear from you! Job Description Company Overview: Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. Location: [Remote] Employment Type: Full-time Experience Level: Senior (5+ years in cybersecurity, 2+ years in SOC/MSP) Key Responsibilities ✔ Security Operations & Engineering: Provide L2/L3 support for NextGen Firewalls (Fortinet, Cisco, Check Point), Cloud SASE (Zscaler, Netskope), WAF (Cloudflare), PAM (CyberArk), and related security technologies. Troubleshoot and optimize network segmentation, URL filtering, packet inspection, PKI/certificates, and cloud security (AWS/Azure). Assist in incident response (IR) and collaborate with the MDR (Watcher) team to mitigate threats. ✔ SOC Process & Client Engagement: Improve SOC workflows, documentation, and best practices. Engage with managed service clients, providing security guidance and recommendations. Contribute to RFP responses, security projects, and strategic SOC enhancements. ✔ Automation & Cloud Security: Leverage IaC (Infrastructure as Code – Terraform, Ansible) for cloud security deployments. Develop scripting (Python, PowerShell, Bash) solutions to automate SOC tasks. ✔ Mentorship & Leadership: Guide junior engineers, fostering a collaborative, high-performance SOC culture. Lead knowledge-sharing sessions and contribute to team upskilling. Essential Qualifications: ✅ 5+ years in cybersecurity , with 2+ years in a SOC or MSP environment (L2/L3 support). ✅ Expertise In NextGen Firewalls (Fortinet, Cisco, Check Point), Cloud SASE (Zscaler), WAF (Cloudflare), PAM (CyberArk). Network security (segmentation, URL filtering, PKI, cloud security – AWS/Azure). ✅ Strong troubleshooting skills – able to resolve issues under tight deadlines. ✅ Process-driven mindset – improves SOC workflows, documentation, and best practices. ✅ Stakeholder management – comfortable briefing clients and advising on security best practices. ✅ Leadership potential – mentors junior engineers and drives team success. Desirable Skills Advanced certifications (CyberArk Defender, Zscaler, Fortinet NSE, CISSP, CCSP). Scripting/Automation (Python, PowerShell, Bash) for SOC efficiency. Cloud security experience (AWS/Azure, IaC – Terraform, Ansible). Home lab / security projects (demonstrates passion for hands-on learning). Active in cybersecurity communities (forums, webinars, ISC2, ISACA). What We Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities – Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc. Show more Show less

Company Overview Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. Key Responsibilities Read and interpret architectural documentation, including floor plans, elevations, and window/door schedules. Prepare accurate quantity take-offs, cost estimations, and material breakdowns for aluminium and glass-based facade systems. Communicate with the Australian-based team for project clarifications and requirements. Liaise with suppliers (via the internal team) to source pricing data when needed. Assist with weekly invoicing data entry & end-of-month summaries for management. Maintain and update job logs and estimation files. Support tender submissions and variation orders as required. Required Qualifications & Experience 2-4 years of experience in a similar Estimator role, preferably in construction, architecture, or glazing industries. Strong ability to read and interpret architectural drawings (floor plans, elevations, etc.). Familiarity with construction material take-offs and quantity surveying. Basic proficiency in Microsoft Excel (formatting data for estimating & accounting summaries). Basic working knowledge of QuickBooks or web-based accounting systems for data entry. Experience with take-off or CAD tools (Bluebeam, AutoCAD, PlanSwift, etc.) is a plus. Strong attention to detail and analytical skills. Excellent English communication (written and verbal). Soft Skills Self-motivated and able to work with minimal supervision. Capable of meeting deadlines in a fast-paced environment. High accuracy and accountability in estimations and data entry. Team player with a proactive mindset. Work Conditions Monday to Friday, aligned with Australian business hours (AEST) - starting between 11 AM - 12 PM AEST. Flexible work setup - Remote Daily communication and reporting with the Australian project team. What we Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities - Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc. Show more Show less

Job Summary In this role, you will lead the architecture and implementation of MLOps/LLMOps systems within OpenShift AI. Job Description Company Overview: Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. Job Responsibilities Lead the architecture and implementation of MLOps/LLMOps systems within OpenShift AI, establishing best practices for scalability, reliability, and maintainability while actively contributing to relevant open source communities Design and develop robust, production-grade features focused on AI trustworthiness, including model monitoring Drive technical decision-making around system architecture, technology selection, and implementation strategies for key MLOps components, with a focus on open source technologies Define and implement technical standards for model deployment, monitoring, and validation pipelines, while mentoring team members on MLOps best practices and engineering excellence Collaborate with product management to translate customer requirements into technical specifications, architect solutions that address scalability and performance challenges, and provide technical leadership in customer-facing discussions Lead code reviews, architectural reviews, and technical documentation efforts to ensure high code quality and maintainable systems across distributed engineering teams Identify and resolve complex technical challenges in production environments, particularly around model serving, scaling, and reliability in enterprise Kubernetes deployments Partner with cross-functional teams to establish technical roadmaps, evaluate build-vs-buy decisions, and ensure alignment between engineering capabilities and product vision Provide technical mentorship to team members, including code review feedback, architecture guidance, and career development support while fostering a culture of engineering excellence Required Qualifications 5+ years of software engineering experience, with at least 4 years focusing on ML/AI systems in production environments Strong expertise in Python, with demonstrated experience building and deploying production ML systems Deep understanding of Kubernetes and container orchestration, particularly in ML workload contexts Extensive experience with MLOps tools and frameworks (e.g., KServe, Kubeflow, MLflow, or similar) Track record of technical leadership in open source projects, including significant contributions and community engagement Proven experience architecting and implementing large-scale distributed systems Strong background in software engineering best practices, including CI/CD, testing, and monitoring Experience mentoring engineers and driving technical decisions in a team environment Preferred Qualifications Experience with Red Hat OpenShift or similar enterprise Kubernetes platforms Contributions to ML/AI open source projects, particularly in the MLOps/GitOps space Background in implementing ML model monitoring Experience with LLM operations and deployment at scale Public speaking experience at technical conferences Advanced degree in Computer Science, Machine Learning, or related field Experience working with distributed engineering teams across multiple time zones What we Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities – Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc. Show more Show less

Job Summary We're looking for someone who thrives on interpreting architectural drawings, enjoys working with construction data, and can operate independently. Job Description Company Overview: Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. Key Responsibilities Read and interpret architectural documentation, including floor plans, elevations, and window/door schedules. Prepare accurate quantity take-offs, cost estimations, and material breakdowns for aluminium and glass-based facade systems. Communicate with the Australian-based team for project clarifications and requirements. Liaise with suppliers (via the internal team) to source pricing data when needed. Assist with weekly invoicing data entry & end-of-month summaries for management. Maintain and update job logs and estimation files. Support tender submissions and variation orders as required. Required Qualifications & Experience 2–4 years of experience in a similar Estimator role, preferably in construction, architecture, or glazing industries. Strong ability to read and interpret architectural drawings (floor plans, elevations, etc.). Familiarity with construction material take-offs and quantity surveying. Basic proficiency in Microsoft Excel (formatting data for estimating & accounting summaries). Basic working knowledge of QuickBooks or web-based accounting systems for data entry. Experience with take-off or CAD tools (Bluebeam, AutoCAD, PlanSwift, etc.) is a plus. Strong attention to detail and analytical skills. Excellent English communication (written and verbal). Soft Skills Self-motivated and able to work with minimal supervision. Capable of meeting deadlines in a fast-paced environment. High accuracy and accountability in estimations and data entry. Team player with a proactive mindset. Work Conditions Monday to Friday, aligned with Australian business hours (AEST) – starting between 11 AM - 12 PM AEST. Flexible work setup – Remote Daily communication and reporting with the Australian project team. What we Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities – Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc. Show more Show less

Company Overview Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. Must Have's Job Description of Account Coordinator- Proficiency in financial data entry and reconciliation Strong attention to detail Intermediate Excel skills Experience with accounting software (Xero preferred) Ability to work independently Excellent numerical accuracy Nice to Have's: Hindi language skills (For Indian Candidates) Previous experience in property or rental management accounting Familiarity with Power Apps system Understanding of financial reporting Basic knowledge of Australian financial regulations Responsibilities Process weekly customer payments Manually update payment records in company system Conduct weekly financial reconciliations Prepare quarterly profit and loss reports Maintain accurate financial transaction records Support account manager with financial documentation Ensure zero errors in payment processing Technical Skills Proficient in accounting software Data entry expertise Basic financial analysis capabilities Reporting Structure Reports directly to Account Manager Collaborates with internal finance team What We Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities - Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc. Show more Show less

Company Overview Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. About The Role We are seeking an experienced Senior Project Manager to lead medium to large-scale cybersecurity projects in a multi-vendor environment. The ideal candidate will have a strong background in project management , stakeholder collaboration , and financial oversight , ensuring successful project delivery while maintaining high client satisfaction. Job Title: Senior Project Manager (Cybersecurity Projects) Location: Remote Start Time: 5:30 AM IST Employment Type: Full-time Industry: IT Services / MSP Key Responsibilities Project Delivery Lead end-to-end cybersecurity project delivery, ensuring alignment with client requirements and enterprise standards. Proactively manage risks, issues, and changes to meet agreed objectives. Maintain and deliver project artefacts as required. Stakeholder Collaboration Act as the primary liaison between clients and internal teams, ensuring clear communication. Build strong relationships with key stakeholders to facilitate smooth project execution. Time, Budget, and Quality Management Ensure projects are delivered on time, within budget, and to the highest quality standards. Monitor and report on project performance, including governance updates. Review and finalize all project deliverables before client submission. Financial Oversight Oversee billing processes, ensuring alignment with project milestones. Maintain accurate billing forecasts and financial reporting. Enterprise-Level Project Management Manage RAIDs (Risks, Assumptions, Issues, Dependencies) effectively. Develop detailed project plans, track milestones, and ensure compliance with best practices. Client-Centric Focus Incorporate client feedback to improve project outcomes. Conduct regular client review meetings and follow up on action items. Requirements: ✅ 5+ years of Project Management experience , with 2+ years in cybersecurity projects . ✅ Experience managing enterprise-level clients and complex projects. ✅ Proficiency in Microsoft Office Suite, MS Project, Smartsheet , or similar tools. ✅ Familiarity with ConnectWise or similar client-facing systems. ✅ Certification: PRINCE2 Practitioner, CSM, or PMP. Desirable Skills ✔ Strong communication and stakeholder management abilities. ✔ Ability to manage multiple projects with high attention to detail. ✔ Excellent problem-solving and analytical skills. What We Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities - Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc. Show more Show less

Job Summary An Accounts Coordinator responsible for managing weekly payment processes for approximately 300 customers, ensuring accuracy and consistency in financ Job Description Company Overview: Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. Must Have's Job Description of Account Coordinator- Proficiency in financial data entry and reconciliation Strong attention to detail Intermediate Excel skills Experience with accounting software (Xero preferred) Ability to work independently Excellent numerical accuracy Nice to Have's: Hindi language skills (For Indian Candidates) Previous experience in property or rental management accounting Familiarity with Power Apps system Understanding of financial reporting Basic knowledge of Australian financial regulations Responsibilities Process weekly customer payments Manually update payment records in company system Conduct weekly financial reconciliations Prepare quarterly profit and loss reports Maintain accurate financial transaction records Support account manager with financial documentation Ensure zero errors in payment processing Technical Skills Proficient in accounting software Data entry expertise Basic financial analysis capabilities Reporting Structure Reports directly to Account Manager Collaborates with internal finance team What We Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities – Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc. Show more Show less

Job Summary Join us and lead cutting-edge cybersecurity projects while working with a dynamic, client-focused team! Job Description Company Overview: Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. About The Role We are seeking an experienced Senior Project Manager to lead medium to large-scale cybersecurity projects in a multi-vendor environment. The ideal candidate will have a strong background in project management , stakeholder collaboration , and financial oversight , ensuring successful project delivery while maintaining high client satisfaction. Job Title: Senior Project Manager (Cybersecurity Projects) Location: Remote Start Time: 5:30 AM IST Employment Type: Full-time Industry: IT Services / MSP Key Responsibilities Project Delivery Lead end-to-end cybersecurity project delivery, ensuring alignment with client requirements and enterprise standards. Proactively manage risks, issues, and changes to meet agreed objectives. Maintain and deliver project artefacts as required. Stakeholder Collaboration Act as the primary liaison between clients and internal teams, ensuring clear communication. Build strong relationships with key stakeholders to facilitate smooth project execution. Time, Budget, and Quality Management Ensure projects are delivered on time, within budget, and to the highest quality standards. Monitor and report on project performance, including governance updates. Review and finalize all project deliverables before client submission. Financial Oversight Oversee billing processes, ensuring alignment with project milestones. Maintain accurate billing forecasts and financial reporting. Enterprise-Level Project Management Manage RAIDs (Risks, Assumptions, Issues, Dependencies) effectively. Develop detailed project plans, track milestones, and ensure compliance with best practices. Client-Centric Focus Incorporate client feedback to improve project outcomes. Conduct regular client review meetings and follow up on action items. Requirements: ✅ 5+ years of Project Management experience , with 2+ years in cybersecurity projects . ✅ Experience managing enterprise-level clients and complex projects. ✅ Proficiency in Microsoft Office Suite, MS Project, Smartsheet , or similar tools. ✅ Familiarity with ConnectWise or similar client-facing systems. ✅ Certification: PRINCE2 Practitioner, CSM, or PMP. Desirable Skills ✔ Strong Communication And Stakeholder Management Abilities. ✔ Ability to manage multiple projects with high attention to detail. ✔ Excellent problem-solving and analytical skills. What We Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities – Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc. Show more Show less

Job Summary Join a fast-growing tech company seeking a Full-Stack Developer who values clean code, scalability, and collaboration. Job Description Company Overview: Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. About The Role As a Full-Stack Developer, you'll be instrumental in designing, developing, and maintaining our web applications across the full technology stack. You'll work closely with cross-functional teams to deliver elegant, high-performance solutions that meet business needs. ✅ Must-Have Skills & Experience Proficiency in React.js and Node.js – you’ve built and maintained production-level applications. Experience with PostgreSQL and MongoDB – strong SQL and NoSQL fundamentals. RESTful API development – you can build and consume APIs efficiently. Working knowledge of AWS – particularly EC2, S3, Lambda, and API Gateway. Git/GitHub expertise – version control is second nature to you. Strong grasp of testing methodologies – unit, integration, and end-to-end. Excellent English communication skills – both written and verbal. Team player with a proactive mindset and commitment to deadlines. Nice-to-Haves Experience with Next.js or other React frameworks Familiarity with serverless architecture and microservices CI/CD pipeline experience (e.g., GitHub Actions, Jenkins, Bitbucket Pipelines) Containerization knowledge (Docker, Kubernetes) Understanding of agile methodologies and DevOps practices Experience working with Australian clients or in AU time zones What We Offer Competitive compensation 100% remote work environment Exposure to modern tools and agile practices Opportunities for growth and mentorship Supportive, collaborative team culture How to Apply If you're passionate about full-stack development and excited to work in a remote-first, innovation-driven environment, we’d love to hear from you! What We Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities – Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc. Show more Show less

Job Summary We're Hiring: Full-Stack Developer (Remote | India) Job Description We're Hiring: Full-Stack Developer (Remote | India) Join a fast-growing, innovative company that thrives on solving real-world problems with cutting-edge technology. We're on the lookout for a Full-Stack Developer who is passionate about clean code, scalable solutions, and collaborative development. This is a remote role aligned with Australian business hours . About The Role As a Full-Stack Developer, you'll be instrumental in designing, developing, and maintaining our web applications across the full technology stack. You'll work closely with cross-functional teams to deliver elegant, high-performance solutions that meet business needs. ✅ Must-Have Skills & Experience Proficiency in React.js and Node.js – you’ve built and maintained production-level applications. Experience with PostgreSQL and MongoDB – strong SQL and NoSQL fundamentals. RESTful API development – you can build and consume APIs efficiently. Working knowledge of AWS – particularly EC2, S3, Lambda, and API Gateway. Git/GitHub expertise – version control is second nature to you. Strong grasp of testing methodologies – unit, integration, and end-to-end. Excellent English communication skills – both written and verbal. Team player with a proactive mindset and commitment to deadlines. Nice-to-Haves Experience with Next.js or other React frameworks Familiarity with serverless architecture and microservices CI/CD pipeline experience (e.g., GitHub Actions, Jenkins, Bitbucket Pipelines) Containerization knowledge (Docker, Kubernetes) Understanding of agile methodologies and DevOps practices Experience working with Australian clients or in AU time zones What We Offer Competitive compensation 100% remote work environment Exposure to modern tools and agile practices Opportunities for growth and mentorship Supportive, collaborative team culture Show more Show less

Job Summary If you're passionate about cybersecurity, thrive in MSP environments, and want to grow with a team that invests in you, we'd love to hear from you! Job Description Company Overview: Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. About The Role We are seeking a skilled Cybersecurity Engineer to join our dynamic Managed Services team. The ideal candidate will have hands-on experience in configuring and troubleshooting security technologies within an MSP or similar environment. You will play a key role in securing client infrastructures, optimizing SOC processes, and delivering security best practices while working with cutting-edge tools like NextGen Firewalls, Cloud SASE, and Identity/PAM solutions. Key Responsibilities Deploy, configure, and manage security solutions such as NextGen Firewalls (Palo Alto, Check Point, Fortinet), Cloud SASE (Zscaler, Netskope), WAF (Cloudflare), and PAM (CyberArk). Troubleshoot network and security issues related to segmentation, URL filtering, packet inspection, certificates, and cloud security (AWS/Azure). Contribute to improving SOC processes, documentation, and incident response procedures. Provide security recommendations to clients and stakeholders, ensuring compliance with best practices. Collaborate with teams to automate tasks using PowerShell/Python/Bash and adopt IaC (Infrastructure as Code) practices. Manage multiple projects in a fast-paced environment with a focus on root cause analysis and innovative problem-solving. Essential Qualifications 2+ years of cybersecurity experience in an MSP or similar client-facing role. Hands-on expertise in: NextGen Firewalls, Cloud SASE, WAF, and Identity/PAM solutions. Networking fundamentals (OSI Model, TCP/IP, segmentation). Familiarity with CyberArk, Cloudflare, Zscaler, or similar tools (certifications a plus). Strong analytical skills with the ability to troubleshoot under tight deadlines. Experience contributing to client reports, stakeholder briefings, and SOC improvements. Excellent teamwork and communication skills. Desirable Skills Vendor certifications (Palo Alto, Zscaler, CyberArk, Cloudflare, or Check Point). Knowledge of scripting (Python/PowerShell/Bash) and cloud security (AWS/Azure). Understanding of IaC (Terraform, Ansible) for security device management. Active in cybersecurity forums, webinars, or professional networks (ISC2, ISACA). Home lab experience or personal projects demonstrating security curiosity. What we Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities – Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc. Show more Show less

Company Overview Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. Key Responsibilities Technical Support: Resolve technical issues within strict SLAs. Efficiently handle service requests, including user provisioning, group updates, and mailbox management. Maintain a low negative peer review rate. System Maintenance: Conduct regular system upgrades and patches. Troubleshoot system issues and implement effective solutions. Monitor system performance and proactively address potential problems. Alert Management: Respond promptly to system alerts and investigate root causes. Collaborate with the team to resolve critical issues and prevent recurrence. Implement problem management strategies for recurring alerts. Patch Management: Ensure timely patching of managed devices to maintain security compliance. Resolve patch-related warnings and alerts. Coordinate with the team to address complex patch deployment issues. Backup Monitoring: Monitor backup jobs and take corrective actions for failures. Minimize backup job failures through optimization and troubleshooting. Escalate critical backup issues to the appropriate team members. Billing and Reporting: Accurately log all work performed and allocate efforts to client agreements. Maintain a high billing utilization rate. Required Qualifications: Minimum 5 years of professional work experience Minimum 2 years of experience in the IT industry Strong understanding of ITIL principles Proficiency in Microsoft 365, Azure AD, and Conditional Access Experience with Veeam Backup or similar backup solutions Hands-on experience with Windows Server administration Knowledge of patching tools and processes Familiarity with RMM tools like Ncentral Excellent troubleshooting and problem-solving skills Strong written and verbal communication skills Ability to work independently and as part of a team What we Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities - Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc. Show more Show less

Job Summary The role involves providing L1/L2 technical support to various clients, while working on a ticket management system & log their time accurately daily. Job Description Company Overview: Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. Key Responsibilities Technical Support: Resolve technical issues within strict SLAs. Efficiently handle service requests, including user provisioning, group updates, and mailbox management. Maintain a low negative peer review rate. System Maintenance: Conduct regular system upgrades and patches. Troubleshoot system issues and implement effective solutions. Monitor system performance and proactively address potential problems. Alert Management: Respond promptly to system alerts and investigate root causes. Collaborate with the team to resolve critical issues and prevent recurrence. Implement problem management strategies for recurring alerts. Patch Management: Ensure timely patching of managed devices to maintain security compliance. Resolve patch-related warnings and alerts. Coordinate with the team to address complex patch deployment issues. Backup Monitoring: Monitor backup jobs and take corrective actions for failures. Minimize backup job failures through optimization and troubleshooting. Escalate critical backup issues to the appropriate team members. Billing and Reporting: Accurately log all work performed and allocate efforts to client agreements. Maintain a high billing utilization rate. Required Qualifications: Minimum 5 years of professional work experience Minimum 2 years of experience in the IT industry Strong understanding of ITIL principles Proficiency in Microsoft 365, Azure AD, and Conditional Access Experience with Veeam Backup or similar backup solutions Hands-on experience with Windows Server administration Knowledge of patching tools and processes Familiarity with RMM tools like Ncentral Excellent troubleshooting and problem-solving skills Strong written and verbal communication skills Ability to work independently and as part of a team What we Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities – Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc. Show more Show less

Company Overview Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. Position: Phone Receptionist Location: Onsite Employment Type: Full-time Schedule: 9am-6pm EST About the Role: We are seeking a highly organized and bilingual (English & Punjabi) Phone Receptionist to join our team. In this role, you will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks for a medical office. The ideal candidate will have strong communication skills, attention to detail, and the ability to handle sensitive information with confidentiality. Key Qualifications Fluent in English & Punjabi (speaking, reading, and interpretation) Experience in customer service, scheduling, or administrative support Comfortable using scheduling software and electronic medical records (EMR) systems Strong phone etiquette and interpersonal skills Ability to interpret and file medical documents accurately High level of discretion and confidentiality Key Responsibilities: Answer and manage inbound calls from patients in a professional manner Schedule, change, and cancel medical appointments using booking software Communicate messages between patients and medical staff (physicians) Enter and format patient records in electronic medical systems Review, interpret, and digitally file faxes and medical documents Interview patients to complete forms, case histories, and documentation Maintain strict confidentiality of all patient and medical information What we Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities - Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc. Show more Show less