Operations Executive

Job Description

Job Summary : We are looking for a highly organized and proactive Operations Executive to oversee daily field operations, manage rider efficiency, handle client coordination, and ensure seamless last-mile delivery services. The ideal candidate should be hands-on with team coordination, vehicle management, and client interaction, contributing directly to operational excellence. Key Responsibilities:  Rider Reporting & Monitoring: o Ensure all riders report on time for their shifts. o Track attendance, punctuality, and daily deployment of riders.  Rider Support & Training: o Address and resolve rider queries efficiently. o Conduct periodic training sessions for onboarding and performance improvement. o Provide daily follow-ups to guide and motivate the rider fleet.  Client Coordination: o Maintain accurate records of allocated clients and update databases regularly. o Conduct periodic visits to client stores to ensure smooth coordination and collect feedback. o Serve as a point of contact for client-related operational issues.  Vehicle and Rider Management: o Ensure the allocation of charged and ready-to-use electric vehicles to riders. o Handle breakdowns and arrange for timely support and backup vehicles. o Plan and manage backup riders to prevent disruptions in delivery operations.  Efficiency & Performance Management: o Analyze rider performance and work towards improving delivery efficiency. o Implement processes and metrics to track daily productivity. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Education: Bachelor's (Preferred) Experience: Operations Executive: 1 year (Required) Work Location: In person