Operations Executive

Job Description

Position: Operations Executive Company: House of Travellers Location: Lucknow Experience: up to 3 Years (Mandatory in the Travel Industry) About Us: House of Travellers is a reputed travel agency offering personalized travel experiences across domestic and international destinations. We pride ourselves on providing exceptional service, attention to detail, and seamless travel planning for our valued clients. Job Description: We are seeking a highly organized and experienced Operations Manager to oversee end-to end backend operations and client servicing. The ideal candidate must come from the travel industry with a proven track record of handling client escalations, service coordination, and backend management including bookings and payments. Key Responsibilities: • Manage and resolve all client escalations professionally and promptly to ensure customer satisfaction • Oversee the complete booking process – flights, hotels, transfers, activities, visas, insurance, etc. • Coordinate with suppliers, vendors, and internal teams to ensure seamless travel arrangements • Handle payment processing, vendor payments, and financial reconciliation related to bookings • Maintain accurate records of all bookings, invoices, payments, and travel documents • Implement and improve operational processes for higher efficiency and client satisfaction • Ensure all client requirements and special requests are addressed in coordination with the sales and execution teams • Prepare and present reports on operational performance, client feedback, and issue resolution • Provide training and guidance to junior operations staff as required Requirements: • 2 years of relevant experience in the travel industry is mandatory • Proven ability to handle client escalations and difficult situations with patience and professionalism • Strong organizational, problem-solving, and multitasking skills • Excellent verbal and written communication skills • Proficient in MS Office and travel management software/tools • Strong coordination skills with vendors, partners, and internal departments • Ability to work under pressure and meet tight deadlines Preferred Qualities: • Leadership skills with a proactive and solution-oriented approach • Attention to detail and high level of accuracy • Customer-centric attitude with a strong sense of responsibility Show more Show less