Operations Executive

Job Description:

We are seeking a dedicated and detail-oriented Operations Executive to join our Immigration Services team. The ideal candidate will play a pivotal role in managing and coordinating client communication, ensuring seamless operations, and supporting the document verification process.

Key Responsibilities:

1. Client Email Management:

Regularly check and organize client emails to ensure timely responses.

Draft, review, and send professional email communications to clients.

2. Client Call Handling:

Attend client calls, addressing inquiries and providing necessary updates.

Maintain a courteous and professional demeanor during client interactions.

3. Client Response Management:

Ensure prompt and accurate responses to client queries via email or phone.

Collaborate with internal teams to provide solutions to client concerns.

4. Email Creation and Management:

Create personalized and effective email for job postings.

Manage and maintain email records for all client correspondence.

5. Document Coordination and Preparation:

Provide timely reminders to clients for pending documents.

Coordinate with clients to verify submitted documents and ensure completeness.

Requirements:

Strong written and verbal communication skills.

Excellent organizational and multitasking abilities.

Proficiency in MS Office tools (Word, Excel, Outlook).

Prior experience in client handling 

Ability to work in a fast-paced, dynamic environment.

Key Competencies:

Attention to detail and accuracy.

Problem-solving and time management skills.

Customer-focused approach with strong interpersonal skills.