Operations Executive

Key Roles & Responsibilities:

• Operational Supervision: Oversee inbound, outbound, and transit operations at the Ground Hub, ensuring timely connections of shipments to the ground network.
• Team Management: Supervise shift staff, including loaders and supervisors, ensuring adherence to operational workflows and Standard Operating Procedures (SOPs).
• Exception Handling: Manage and resolve exception cases, including misconnections and delays, while coordinating with relevant teams for timely communication.
• Performance Monitoring: Track key performance indicators such as stock lying at the hub (SLAH) and adherence to network timelines, taking corrective actions as needed.
• Documentation Oversight: Ensure accurate completion of paperwork and regulatory clearances for all inbound and outbound shipments during the shift.
• Resource Planning: Plan and ensure the availability of sufficient vehicles and manpower for efficient operations during the shift.
• Staff Training and Development: Conduct daily briefings and facilitate training for staff to enhance operational efficiency and capability building.
• Communication Management: Handle internal and external communications related to operations and provide timely updates to management on shift activities
  

Key Performance Indicators:

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Key Result Areas

Key Performance Indicators (KPIs)