Operations Coordinator

Crane Worldwide Logistics

We are seeking a detail-oriented and proactive Operations Coordinator to join our CIT Operations Support team. The role focuses on managing Ocean/Air export and import operations for Belgium, including documentation, regulatory filings, carrier coordination, and invoicing. The position requires strong accuracy, industry knowledge, and the ability to work under high pressure while managing multiple priorities. You will collaborate closely with carriers, overseas agents, and internal teams to ensure timely execution, compliance, and operational excellence.

Key Roles & Responsibilities:

• Manage day-to-day, end-to-end ocean export and import operations for Belgium.
• Create and review House Bills of Lading (HBL) and verify Master Bill of Lading (MBL) drafts for accuracy and compliance with customer and carrier requirements.
• Validate shipping documents and ensure timely upload of all records in internal systems.
• Send export pre-alerts and process import pre-alerts received from overseas agents.
• Track vessel departures, arrivals, and transshipments, update ETD/ETA and other shipment milestones to maintain accurate visibility.
• Follow up with carriers proactively to resolve delays, document discrepancies, and operational challenges.
• Handle regulatory filings such as AMS, ISF, ACI, and ensure all data submitted is accurate and compliant with global trade regulations.
• File shipment insurance as required based on relevant Incoterms.
• Update internal systems and Smartsheet with real-time shipment details, milestones, and supporting documents.
• Review incoming documents for accuracy, identify inconsistencies, and take timely corrective actions.
• Prepare and process invoices for ocean freight shipments, ensuring cost and revenue accuracy.
• Manage operations and administrative shared mailboxes, respond, route, and follow up on emails within required timelines.
• Coordinate effectively with overseas agents, internal teams, carriers, and external partners to ensure smooth shipment movement and problem resolution.
• Provide timely updates to stakeholders on shipment status, delays, or documentation issues.

Education and Experience Required:

• 2–6 years of experience in freight forwarding, logistics, or supply chain operations.
• Strong understanding of ocean freight documentation, Incoterms, carrier processes, and compliance filings.
• Technical proficiency in Smartsheet, TMF/internal systems, and carrier portals.
• Ability to communicate clearly with internal teams and external partners.
• High attention to detail with the ability to manage multiple shipments, deadlines, and priorities in a high-pressure environment.
• Proactive mindset with a willingness to learn new processes, adapt to new ideas, and embrace continuous improvement.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Recruitment Agency Policy

At Crane Worldwide3 Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and (Company Name) will not be liable for any associated placement fees.

We appreciate your cooperation in respecting this policy.