The Operations Associate will be responsible for ensuring the smooth and efficient operation of our learning platform. This role involves providing tech support, managing study materials, administering daily tasks, maintaining operation schedules, and supporting various departments. The ideal candidate will be detail oriented, organized, and capable of multitasking in a fast-paced environment.

Key Responsibilities:

LMS Setup and Management:

Set up and maintain the LMS in classrooms.
Troubleshoot and resolve technical issues related to the LMS.
Provide technical support to students and faculty.

Study Materials Management:

Develop, organize, and distribute study materials to students.
Ensure that study materials are up to date and accessible.

Daily Task Administration:

Administer and monitor daily operational tasks.
Maintain a schedule of operations to ensure all tasks are completed on time.

Departmental Cooperation:

Collaborate with different departments and assist them in their day-to-day system setup and usage.
Assist new students and faculty members with the system and ensure an effective onboarding process.

Policy and Standards Enforcement:

Support other departments in enforcing company policies and standards.
Ensure compliance with organizational procedures and guidelines.

Meetings and Coordination:

Meet with management to discuss and determine organizational requirements.
Coordinate with various departments to implement new processes and improvements.

Qualifications:

Proven experience in an operations role, preferably in an educational or tech environment.

Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Proficiency in using LMS and other educational technologies.
Ability to troubleshoot and resolve technical issues.
Detail oriented and capable of working independently.

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Operations Associate