Operations Associate - Founder's Office

Role Description

This is a full-time remote role for an Operations Associate - Founder's Office. The Operations Associate will be responsible for supporting the Founder in daily operations, managing schedules, coordinating with various teams, preparing client pitch decks and proposals, and assisting in strategic planning and partnerships. The role also includes handling communications, organizing meetings, and ensuring the smooth execution of projects and initiatives.

Who You Are:

• 1-3 years of experience in business operations, administration, project coordination, or a related role.
• Eager to gain hands-on experience in a fast-paced, high-growth startup and work closely with leadership.
• A proactive problem-solver with a strong sense of ownership and accountability.
• Highly organized, detail-oriented, and capable of managing multiple priorities and stakeholders independently.
• Strong written and verbal communication skills, with a professional approach to client interactions.
• Tech-savvy, with experience using Google Workspace, Microsoft Office, and CRM tools (like Hubspot) (bonus: experience with automation tools like Zapier or Notion).
• Self-starter who can work remotely with minimal supervision while staying accountable and delivering results.

Key Responsibilities:

1. Operations & Project Coordination

• Own and optimize day-to-day business operations and internal systems, ensuring smooth execution of tasks.
• Track and manage projects, ensuring deliverables and deadlines are met.
• Maintain organized records of client communications, proposals, invoices, and progress.
• Identify inefficiencies or process gaps and implement solutions to streamline internal workflows.

2. Business Development & Proposal Support

• Assist in drafting, refining, and structuring pitch decks, proposals and presentations for corporate clients, schools and other external stakeholders.
• Conduct market research and compile information on companies, leadership teams and organizational priorities to inform strategic business initiatives.
• Manage and segment CRM pipelines, track warm leads, follow-ups and status stages.
• Support outreach efforts by sending targeted emails and LinkedIn messages; compile and manage lists of potential clients, school leaders and partners.
• Support in preparing impact and feedback summary reports upon the conclusion of workshops.

3. Admin & Client Management

• Manage scheduling, invoicing, follow-ups, and administrative tasks to free up the founder’s time.
• Liaise with clients and stakeholders, ensuring seamless communication and responsiveness.
• Support internal process documentation and workflow improvements.

Why Join Us?

• High-Impact Role – You’ll work directly with the founder, gaining invaluable exposure to startup operations and strategy.
• Accelerated Learning – Get hands-on experience across multiple business functions, from client management to business development.
• Remote & Flexible – Work from anywhere with flexible hours while making a real impact.
• Growth Opportunity – As we scale, there’s potential to take on larger responsibilities and grow within the company.

Re:Set empowers organizations to retain their best talent by reducing employee burnout, stress and disengagement. Improve your employee retention, productivity and happiness through our data-driven, science-backed and tailor-made solutions and programs.

Qualifications

• Excellent organizational and time management skills
• Strong communication skills, both written and verbal
• Ability to work independently and collaboratively in a remote setting
• Proficiency in using productivity tools and software
• Analytical and problem-solving abilities
• Experience in a similar role or in project management is a plus
• Bachelor's degree in Business Administration, Management, or related field