Operations Assistant

Operations Assistant

As an Operations Assistant, you will be responsible for managing day-to-day recruitment operations, client communication, candidate engagement, and accurate reporting. You will serve as a critical link between stakeholders, ensuring high standards in service delivery and operations.

Key Responsibilities:

• Ensure 100% response rate to client emails in a timely manner.
• Deliver weekly and monthly reports on recruitment progress to management.
• Maintain regular communication with placed candidates — daily in the first week and weekly thereafter.
• Resolve candidate-related issues (such as salary delays and timesheet disputes) within 2 working days.
• Ensure 98%+ on-time submission of candidate timesheets for approval.
• Achieve 100% accuracy in verifying submitted timesheets against client-approved records.
• Escalate any timesheet anomalies within 24 hours to both candidate and client.
• Maintain error-free invoices and ensure prompt submission to the finance team.
• Track and resolve any billing discrepancies within 5 working days.
• Submit accurate internal reports on placements, active candidates, billing status, and more on a weekly basis.
• Proactively identify and address issues before they escalate.
• Maintain high attention to detail in all data entries, invoices, and timesheets.
• Collaborate actively with recruiters, delivery heads, and the finance department.

Required Skills:

• Strong written and verbal communication skills
• Excellent attention to detail and accuracy
• Proactive problem-solving attitude
• Strong time management and multitasking skills
• Ability to handle confidential information with integrity
• Team collaboration and interpersonal skills
• Proficiency in MS Office (Excel, Word) and basic reporting tools
• Prior experience in operations or recruitment support is a plus