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Indegene
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Operations and Delivery Manager

Operations and Delivery Manager

Indegene

7 years

4 - 9 Lacs

Bengaluru

Posted:1 week ago| Platform: GlassDoor logo

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Skills Required

technology healthcare nimble entrepreneurship collaboration empathy management deployment integration planning monitoring support drive risk strategies compliance regulations data integrity service automation development lims erp agile scrum aws azure devops efficiency communication cutting diversity

Work Mode

On-site

Job Type

Part Time

Job Description

Date: 21 Jul 2025

Location: Bangalore, KA, IN

Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com

Looking to jump-start your career?

We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth.

We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

If this excites you, then apply below.

Role: Operations and Delivery Manager

Description :

Key Responsibilities:

Lead IT solution delivery for pharmaceutical clients, ensuring timely, efficient, and compliant implementations that align with business needs.
Oversee operations management of pharmaceutical IT systems, ensuring optimal performance, high availability, and minimal downtime for critical business functions.
Coordinate cross-functional teams, including IT, business analysts, developers, and external vendors, to execute projects within scope, budget, and timeline.
Ensure operational excellence by developing and enforcing processes, protocols, and best practices for system deployment, integration, and support.
Manage IT project lifecycles, including planning, execution, monitoring, and post-implementation support, ensuring continuous alignment with business goals.
Define and monitor KPIs and SLAs to measure the success of IT services, ensuring high-quality delivery and proactive issue resolution.
Collaborate with business stakeholders to understand needs, provide technology-driven solutions, and drive adoption of new systems and technologies.
Lead risk management and issue resolution efforts, proactively identifying potential challenges and implementing mitigation strategies to avoid delays or disruptions.
Ensure compliance with pharma-specific IT regulations, such as GxP, 21 CFR Part 11, and other data integrity standards where applicable.
Drive continuous improvement initiatives in IT service delivery, leveraging automation, cloud technologies, and modern development practices to optimize operational efficiency.

Must Have

Bachelor’s or Master’s degree in Information Technology, Computer Science, Life Sciences, or a related field.
7+ years of experience in IT service delivery, project management, or operations management within the pharmaceutical or life sciences industry.
Solid experience in managing enterprise IT solutions, such as LIMS, ERP, EDC, CTMS, or similar pharma-related platforms, ensuring successful deployments and post-implementation support.
In-depth knowledge of IT project management methodologies, such as Agile, Scrum, and Waterfall, with a strong ability to manage cross-functional teams and multiple projects simultaneously.
Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and data integration solutions, as well as familiarity with DevOps or CI/CD practices.
Strong operational mindset with the ability to optimize resources, manage service levels, and drive efficiency across diverse IT functions.
Excellent stakeholder management and communication skills, with the ability to bridge the gap between technical teams and business users, ensuring clear, transparent communication at all levels.
Proven ability to manage vendor relationships and third-party service providers, ensuring quality and cost-effective service delivery.
Solid understanding of pharma IT regulations (e.g., GxP, 21 CFR Part 11) and experience ensuring systems and processes comply with industry-specific standards.
A strategic mindset with a focus on innovation, continuously exploring and implementing cutting-edge technologies to improve pharma IT service delivery.

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.

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Operations and Delivery Manager