Operations Analyst

As an Operations Analyst at SquadStack, you will play a crucial role in managing the operations for our clients. Your responsibilities will include coordinating with the Ticketing Team and Account Managers to ensure seamless operations and maximum results for the clients. Working closely with cross-functional teams, you will be involved in various projects aimed at achieving company goals and overcoming new challenges. Your primary responsibilities will involve building and overseeing multiple client outreach campaigns on our platform, collaborating with internal teams to support business operations, and tracking key metrics from end to end to meet SLAs and KPIs. Utilizing your expertise in data analysis, you will be required to interpret trends and take appropriate actions based on your findings. Effective communication will be at the core of your role, as you interact with clients, Account Managers, and internal teams to ensure operational efficiency. In addition to your analytical skills, successful candidates for this role should possess excellent communication, interpersonal, and problem-solving abilities. Proficiency in spreadsheet management and intermediate knowledge of SQL are also essential. You will be responsible for the smooth execution of campaigns, ensuring operational continuity and client satisfaction. To excel in this position, you should have at least 2 years of experience in client handling or core operations. SquadStack offers a competitive salary, immediate joining opportunities, and is located in Noida. We prioritize our people, culture, and long-term vision over products and profits, fostering an environment that values freedom, responsibility, and exponential growth. Our team comprises experienced entrepreneurs and is supported by renowned investors and industry leaders, emphasizing physical and mental wellness as part of our healthcare initiatives. Join us at SquadStack for a rewarding career where you can make a significant impact while experiencing personal and professional growth.,