Operations Analyst

Job Title : SME - Investment Operations Analyst

Company: Infrasoft Technology (Rebranded as KiyaAI)

Location : Pune

Exp: 8+ years

Shift:6:30 pm -2:30 am

Interested candidates drop your resume to saarumathi.r@kiya.ai

Investment Operations Professional

This position plays a critical role in ensuring operational accuracy, resolving escalations, and maintaining a high standard of client satisfaction through effective communication and domain expertise.

Key Responsibilities:

• Provide

  high-quality operational support

  to clients by managing complex client-facing transactions and ensuring timely resolution of issues.
• Independently assist clients via

  phone, email, and other channels

  , addressing queries related to company products, services, and procedures.
• Research and resolve

  complex operational or client issues

  , including those escalated by upstream/downstream teams, peers, or junior members.
• Route issues that cannot be resolved at the point of contact to the appropriate team in accordance with

  documented procedures

  , while maintaining ownership until closure.
• Act as a

  Subject Matter Expert (SME)

  demonstrate end-to-end understanding of multiple processes within the team, guiding and mentoring members as required.
• Drive

  process improvement, automation, and standardization initiatives

  to enhance operational efficiency and accuracy.
• Ensure

  high-quality delivery and SLA compliance

  for self and team; proactively identify risks and gaps in processes and support mitigation actions.
• Support management with reporting, trend analysis, and operational insights to strengthen governance and client satisfaction.
  

Required Qualifications & Experience:

• Education:

  Graduate / Postgraduate in Commerce, Finance, Business Administration, or related field.

• Experience:

  Minimum

  8+ years

  of total experience in

  Capital Markets / Investment Banking Operations

  , with exposure to one or more of the following areas:
• Trade Settlements (Equities, Fixed Income, Derivatives)
  
• Reconciliations (Cash, Position, or Trade)
  
• Corporate Actions / Asset Servicing
  
• Fund Accounting / NAV validation
  
• Client Reporting or Reference Data Operations
  
• Hands-on experience handling

  client queries, escalations, and cross-functional coordination

  .
• Strong analytical, communication, and problem-solving skills with proven ability to work in a fast-paced, global environment.
  
• Knowledge of

  industry systems/tools

  (e.g., TLM, Calypso, Murex, Aladdin, SWIFT, Bloomberg) and proficiency in

  MS Excel / Access / SQL

  is preferred.

Key Competencies:

• In-depth understanding of

  trade lifecycle and investment products

  .
• Strong

  client service orientation

  and stakeholder management skills.
• Ability to

  analyze breaks and reconcile complex transactions

  .
• Skilled in

  process improvement and automation

  using Lean or Six Sigma methodologies.
• Excellent

  communication and leadership skills

  , with the ability to guide junior team members.
• High attention to detail, accuracy, and process governance.