19 Client Queries Jobs

You will be responsible for leading and managing a team of sales/dealing executives to drive the acquisition of Demat & Trading Accounts. Your primary goal will be to achieve team sales targets across equity broking & financial products. In addition, you will play a crucial role in training, motivating, and monitoring team performance, as well as handling escalated client queries to ensure top-notch service. It will be essential for you to ensure adherence to SEBI norms and internal compliance while collaborating effectively with departments like research, operations, and compliance. In this full-time, permanent role, you can enjoy benefits such as cell phone reimbursement, paid sick time, and paid time off. The expected start date for this position is 01/08/2025.,

You will be part of our Patents team as a Patent Agent with a minimum of 3-5 years of PQE. It is crucial to have excellent written and spoken English language skills for this role. Your responsibilities will include: - Conducting prior art searches, FTOs, and infringement searches, - Providing patentability opinions, - Drafting specifications, - Handling patent prosecution tasks such as FER analysis, preparing responses, addressing client queries, and attending hearings, - Supporting the Litigation team during Appeals and revocations cases. If you meet the qualifications and are ready to take on these tasks, we look forward to having you on board.,

KreateCube is an integrated platform that connects homeowners and businesses with the right architecture and interior design professionals. You will assist clients in designing, building, and renovating their projects successfully, based on their unique style and budget. Additionally, you will support professionals in growing their client base and managing their listings by providing a free business listing, thus enabling them to reach a new market and achieve consistent portfolio growth. Your responsibilities will include making calls to customers, maintaining the database, and conducting online sales. You will need to maintain relationships with existing clients, encourage them to upgrade their packages or renewals, and prepare and follow up on sales quotations. Client retention, per client revenue optimization, and renewals will be under your purview. Handling client queries and escalations effectively, demonstrating strong sales and negotiation abilities, and interacting with vendors for product uploads within their respective domain will also be part of your role. Furthermore, you will manage and create product listings and oversee other day-to-day activities on the portal. You should aim to enhance customer perception, increase product-wise market share, and possess a good understanding of the technical and market feasibility of the product. To qualify for this position, you should have a minimum of 1 year of experience in online and concept sales, proficient written and verbal communication skills in English, and be a graduate. A laptop is a must-have for this role. The salary offered is as per industry norms. For further information or to apply for this position, please contact us via email at info@kreatecube.com or call us at 9717473118.,

KreateCube is an integrated platform that connects homeowners and businesses with the right architecture and interior design professionals. You will be assisting clients in designing, building, and renovating their projects successfully based on their unique style and budget. In addition, you will support professionals in expanding their client base and managing their listings through the provision of a free business listing on KreateCube, enabling them to access a new market reach and achieve consistent portfolio growth. Your responsibilities will include making calls to customers, maintaining the database, and engaging in online sales activities. Furthermore, you will be responsible for fostering relationships with existing clients, encouraging them to upgrade their packages or renewals. You will also prepare and follow up on sales quotations provided to clients and focus on client retention, per client revenue optimization, and renewals. Handling client queries and escalations effectively will be part of your role, requiring strong sales and negotiation abilities. You will be interacting with vendors for product uploads in their respective domains and managing the creation of product listings and other day-to-day activities on the portal. Your goal will be to enhance customer perception and product-wise market share, demonstrating a good understanding of the technical and market feasibility of the products involved. The ideal candidate should have a minimum of 1 year of experience in online and concept sales, along with proficient written and verbal communication skills in English. A laptop is a must-have for this role. The salary offered will be as per industry norms, and the qualifications required include being a graduate in any field. If you are interested in this opportunity, please contact us via email at info@kreatecube.com or call us at 9717473118.,

As a Site Engineer in the Electrical field, your primary responsibility will be supervising and managing electrical projects from initiation to completion. You will be tasked with ensuring strict adherence to project plans and specifications while reporting project progress, milestones, and potential risks to the project manager and other stakeholders. Your role will also involve analysing and interpreting engineering drawings, planning resource allocation, and overseeing the deployment of materials and equipment to enhance project efficiency. Monitoring project costs, identifying cost-saving opportunities, and providing technical guidance to resolve construction-related challenges will be key aspects of your job. Additionally, you will be expected to maintain accurate project documentation, including progress reports, site diaries, change orders, and quality control measures. To excel in this role, you must possess a bachelor's degree in Electrical Engineering from an accredited institution, along with 5-6 years of prior experience in a similar capacity. Proficiency in project management, exceptional organisational skills, and a knack for problem-solving and decision-making are indispensable qualities for success. Strong communication skills, the ability to collaborate effectively within a team, and adept handling of client queries are also essential for this position. This is a full-time position that offers benefits such as Provident Fund, a day shift schedule, and a performance bonus. The expected start date for this role is 29/06/2025, and the work location is on-site.,

Role & responsibilities - Lead and supervise a team of appeals specialists responsible for analysing, drafting, and submitting appeals for denied or underpaid claims Monitor daily operations and ensure timely follow-up and submission of appeals in line with payer deadlines Review complex or high-value denials and provide guidance on appeal strategy and documentation Track and report team performance against productivity, turnaround time (TAT), and appeal success rate metrics Collaborate with internal stakeholders (coding, billing, AR, compliance) to resolve root causes of denials and identify process improvements Maintain up-to-date knowledge of payer-specific appeal guidelines, documentation requirements, and regulations Train and coach team members, conduct audits, and support upskilling and development Act as the point of contact for escalations, client queries, and coordination with external partners where required Ensure compliance with HIPAA and internal data security policies.

As a Senior Process Engineer (Onshore) at OCS Services in Kakinada, Andhra Pradesh, you will play a pivotal role in supporting FPSO operations from our onshore base. OCS Services, a trusted leader in the Oil & Gas sector, focuses on Operations & Maintenance, Asset Integrity Management, and Integrated Crew Management, ensuring safety, sustainability, and operational excellence. Your expertise in offshore production processes, subsea systems, and process optimization will be crucial in liaising with offshore teams and maintaining operational performance to industry standards. Your responsibilities will include serving as the Technical Advisor for FPSO operations, providing input to Operational Performance Standards, collaborating with offshore teams for process optimization, and mentoring team members through technical knowledge-sharing. Additionally, you will oversee well management, separation, compression, and gas export processes, ensuring regulatory compliance and utilizing process engineering software tools for optimization and troubleshooting. To excel in this role, you should possess a Master's degree in Chemical Engineering or a relevant discipline, along with 10+ years of experience in process engineering or production operations, with at least 5 years specifically in Oil & Gas or FPSO operations. Hands-on experience with high-pressure gas fields, subsea systems, and topside operations is essential, as well as knowledge of FEED, conceptual & detailed design processes, and simulation tools like HYSYS, PIPESIM, and OLGA. Familiarity with CMMS (SAP / IFS) and maintenance systems, as well as offshore/FPSO experience, is preferred. Key skills and knowledge required for this role include expertise in subsea well operations and FPSO topside processes, a strong understanding of safety standards and regulations, practical knowledge of process simulations and maintenance strategies, and strong leadership, communication, and mentoring abilities. An analytical mindset with attention to detail under pressure, along with fluency in English (written & spoken), will be crucial for success in this position.,

You will be joining Aavas Financiers Limited, a company dedicated to providing housing loans in underserved markets. Based in Jaipur, Rajasthan, Aavas operates in 14 states across India, focusing on meeting the home loan needs of residents in states like Rajasthan, Gujarat, Maharashtra, Madhya Pradesh, Delhi, and Uttar Pradesh. As a Senior Relationship Officer based in Navsari, your main responsibilities will include managing business relationships, offering financial advice to clients, improving customer service, and driving sales. Your daily tasks will involve interacting with clients, maintaining relationships, and identifying customer needs to provide appropriate financial solutions within the housing loan sector. To excel in this role, you should possess expertise in Business Relationship Management and Customer Service, a solid background in Finance, strong communication skills, and a track record of successful sales in financial products. Additionally, your ability to handle client inquiries effectively and establish enduring relationships will be crucial. Previous experience in the housing finance industry would be beneficial for this position.,

As a Client Account Manager, your responsibilities will include managing client accounts, addressing client queries, and identifying new business opportunities among existing customers. You will be required to build strong relationships with clients to address complaints, gather feedback, and explore additional business prospects. Collaboration with sales and other internal teams to develop strategic marketing plans and ensure key performance indicators (KPIs) are achieved is vital. Your role will involve resolving client issues such as employee retention and ensuring competitive employee salaries. You will need to implement appropriate sourcing strategies for hiring candidates, develop action plans to identify the best fit for corporate positions, and leverage various online recruitment platforms to source candidates with skills in sales, IT, customer service, product management, and more. As a proactive team player, you will independently research and recommend the best online recruitment platforms to utilize. Assessing candidates for job openings, selecting suitable candidates for hiring managers, and facilitating seamless communication between all stakeholders are essential functions of this role. Additionally, you should possess fluency in both English and Hindi to ensure clear communication with clients and candidates. In addition to client account management and recruitment responsibilities, you will be expected to actively seek new clients interested in the company's HR services. This position offers flexibility in job types, including full-time, part-time, internship, and freelance roles with a contract length of 3 months. The expected working hours are no less than 48 hours per week, with the benefit of working from home and availability for day shifts, evening shifts, and weekends. Ideal candidates for this role should have a Bachelor's degree, preferably with a minimum of 1 year of experience in recruiting. The preferred work location is in Noida, Uttar Pradesh, and candidates should be willing to reliably commute or plan to relocate before starting work.,

Job description Urgent Opportunity Alert Seeking a dynamic Equity HNI Dealer to join our team in Rajkot, Gujarat! If you have a knack for executing trade orders, client profiling, and providing top-notch financial guidance, this role is for you. Key responsibilities Executing trade orders for clients - Activating inactive accounts through client profiling - Boosting volumes and revenue with effective client support - Addressing client queries promptly - Keeping clients informed with market updates and research Qualifications needed: - - Basic understanding of Financial Markets & Derivatives - Graduation/Post Graduation with a minimum of 2 years of experience - Familiarity with Terminals - NISM 8 certification is a plus. Regards, IIFL Capital HR team.

Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall. Responsibilities Collaborate with the Pre-Sales Manager to understand client requirements and develop appropriate solutions. Assist in the preparation of BOQs, RFIs, RFQs, and technical documentation. Conduct preliminary research and site surveys to gather information for solution design. Support in creating technical presentations, demonstrations, and proposals. Coordinate with internal teams for technical validations and approvals. Maintain and update the technical knowledge repository, including product specifications, solution designs, and client feedback. Respond to client queries during the pre-sales process and ensure timely resolution. Assist in tracking project milestones and updates as per client requirements. Monitor industry trends and competitor offerings to stay updated on market developments. Build and maintain relationships with vendors and partners for technical inputs. Qualifications B.E / B.Tech in Electronics and communication / Electrical OR Diploma in Electronics and communication / Electrical,

Presales Executive Experience: Freshers to 1 Year Mandatory Skills: Presales, Bid Management, Proposal Making Domain Knowledge: BFSI (Banking, Financial Services, and Insurance) Job Responsibilities: Respond to RFPs, RFIs, and Client Queries: Craft compelling and accurate responses to Requests for Proposals (RFPs), Requests for Information (RFIs), and various client inquiries, ensuring all requirements are met. Bid Management: Take ownership of the bid process from initiation to submission, coordinating all necessary inputs and ensuring adherence to deadlines. Proposal Writing: Develop well-structured and persuasive proposals that highlight our solutions and value proposition to potential clients. Stakeholder Coordination: Collaborate effectively with internal teams and different stakeholders to gather information and ensure the timely submission of all responses. Presentation Preparation: Create impactful presentations for products and tailor them to specific customer requirements, showcasing our offerings effectively. Competitor Research: Conduct thorough research on competitors to understand market trends, competitive landscapes, and identify opportunities. Data Repository Maintenance: Maintain and update a common repository of data, ensuring information is readily accessible and accurate for future use. Minimum Qualifications: Bachelor's degree in Marketing, Business Administration, or a related field. Demonstrated success in executing large-scale events, preferably within the technology or financial sector. Experience in digital marketing, including the creation of digital assets such as explainer videos and brochures. Familiarity with CRM and event management software. Excellent project management and team leadership abilities. Ability to travel as required for event participation and management.

Position Overview: We are seeking a dynamic and organized individual to join our team as an Office & Sales Executive . This dual-role position combines administrative support with active sales responsibilities, ensuring seamless operations and the growth of our client base. Key Responsibilities: Office Administration: Quotation Management: Prepare and process accurate quotations for clients, ensuring timely delivery and follow-up. Cross-Department Coordination: Collaborate with sales and procurement teams to gather necessary information and ensure smooth workflow. Record Maintenance: Maintain accurate records of quotations, approvals, and related documents. Administrative Support: Assist in general office tasks such as filing, data entry, and correspondence to ensure efficient office operations. Sales & Client Relations: Lead Generation: Actively seek out new sales opportunities through cold calling, networking, and social media. Client Engagement: Meet with new and existing clients to understand their needs and build strong relationships. Revenue Generation: Develop and execute sales strategies to meet and exceed sales targets, contributing to company revenue growth. Market Research: Conduct market research to identify selling possibilities and evaluate customer needs. Sales Presentations: Prepare and deliver appropriate presentations on products and services to potential clients. Deal Negotiation: Negotiate/close deals and handle complaints or objections to maximize company profits. Qualifications: Skills: Proficiency in Microsoft Office Suite and CRM software Excellent communication and interpersonal skills Strong organizational and time management abilities Ability to work independently and as part of a team

1) Execution of client trades with negligible errors and provide trade confirmations while ensuring complete compliance with regulatory and organisations compliance norms. 2) Achievement of assigned Clusters Revenue Targets , Managed Brokerage and Cross Selling Targets. 3) Disemination of product recommendations messages to allocated client using compliant messaging systems. 4) Effective handling of client queries thus ensuring efficient client enagagement. 5) Application of technicals analysis to queries relating to the market and stock movements thus enabling conversion of opportunities into Trades. 6) Dissemminating Fundamental research recommendations to meet investing requirements of allocated clients. 7) Efficient management of allocated book and achievement of the targetted revenues from this allocated book with a constant endeavour to grow the book over the time. 8) Constant efforts on direct databases for activation reactivation retention of clients. 9) To ensure the desired NPS score is achieved. Equity Dealing/ Trading, Good understanding of F & O, Algo Trading, Knowlegde of Investment Products Location-Surat,Ahmedabad,Bengaluru,Chennai,Mumbai,Hyderabad,Kolkata,Pune,Shimoga,Trivendrum, Delhi, Vadodra

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SDET. Experience: 5-8 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 3-5 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll (Payroll Services). Experience: 1-3 Years.

Position: Associate-Helpdesk (Portuguese, Spanish & English-speaking) Job Location: Pune, India Work Mode- Hybrid Shift Time- Rotational Shifts including nightshifts Our journey Sakon offers a SaaS platform and services to optimize enterprise mobility expenses, lifecycles, and support. Integrating data from carriers, HR, MDM, and Finance, it streamlines workflows, provides insights, and ensures accurate reporting. Features include invoice auditing, lifecycle management, 24x7 support, and seamless ServiceNow integration. Additional services like MDM administration and BYOD management enhance operations, driving savings and efficiency. Manage mobile investments confidently with Sakon. Learn more at www.sakon.com. The Value We Deliver SAKON empowers employees with self-service and real-time updates via a branded portal, app, email, chat, or ServiceNow. It streamlines policy management, optimizes costs, addresses usage issues, and integrates data from carriers, MDM, HR, and Finance. SAKON delivers insights, ensures compliance, and drives efficiency across mobile inventory and expenses. Our Vision Sakons vision isto be the leading enterprise communications SaaS Platform and services provider. We will continue to foster and develop a culture that values: Innovation: At Sakon, we foster creativity and curiosity by asking our employeesto think big to dynamically improve our products and services. Execution: We encourage employeesto take calculated risks and strive for excellence. We have an unrelenting drive for results. Customer Focus: We start by listening and then execute flawlessly to delight our customers. We meet our commitments to our customers and to each other. Integrity: Above all else, we act honestly and ethically and take responsibility for ourselves and our actions. We are transparent in our decisions. Diversity: We value diversity by celebrating each of our unique talents, abilities, and backgrounds enabling us to create a culture of inclusivity. Role Overview/Your Impact 1) This role will handle and take ownership of multiple customer support activities to include receiving incoming calls, chats, emails &tickets to provide end-to-end Technical and general support resolution to the end user. 2) Will interact with mobile phone carriers & other departments to resolve mobile servicerelated issues. 3) Adhere to the business rules & policies as dictated by Sakon and The Client in the joint operations document. 4) Ensuring SLAs and KRAsmeet day to day, month to month. What Does the team do The Mobility Support Desk is the centralized support hub that bridges the gap between client employees and technical solutions. Its the first point of contact for users facing issues with technology, software, or services. What will you do We are looking for Portuguese/Spanish & English-speaking candidate to support our SaaS product (Mobility Practice) 1) Determine the issue, research, and follow-up steps, as necessary for resolution of issues 2) Answer incoming calls & chats. 3) Troubleshooting device and networking issues reported by the users, acting as a liaison between customers, mobile carriers, client policy and internal Sakon teams to provide accurate and timely resolution. 4) Working customer service/tech support via incoming phone calls, email and chat. 5) Identify and assist to resolve all issues identified during regular operations. No scripts are used. You must be able to think on your feet and ask the appropriate questions to identify and resolve the issue as it arises. 6) Ticketing all calls, chats and email support in English and Portuguese/Spanish 7) Review deliverables ofsupport team members and provide the required support and guidance to ensure timely deliverables to client. 8) Communicates escalations/ issuesto Managers in a timely manner, ensuring that all communications are professional and accurate. 9) Act as a single point of contact for managing the communications with the client. Our Expectations 1) We are looking for Portuguese/Spanish & English-speaking candidate to support our SaaS product (Mobility Practice) 2) Candidate should be willing to work in 24/7 rotationalshift. 3) Extremely organized with an appreciation for process and documentation 4) A team player who thrives in a kind and collaborative environment. 5) Ability to quickly learn how to troubleshoot devices and step by step instructions. 6) Identification, prioritization and resolution ofreported problemsthrough various 7) mediums (platform, emails, calls, chats] and responsible forthe closure of request with the specified SLA. 8) Working closely with the international telecom carriers/ service providersto resolve the requests and incidents raised by customers. 9) Technical Support experienced highly regarded. The SAKON Spirit At Sakon, teamwork and excellence define our culture. Our diverse team of engineers, telecom experts, and CPAs share a passion for innovation and service. Driven by collaboration, our global teams deliver exceptional customer experiences, combining technical expertise with a human touch to achieve great results with enthusiasm and care. Benefits and Perks Flexible Holiday Policy (choose your own holidays) Hybrid Working Options Life & Medical Insurance Focus on Skill Development, Re-imbursement for Certifications Wifi-Mobile bill reimbursement Employee well-being activities How to Apply and Interview Process To apply, kindly share the resume with rohit.tavar@sakon.com If your profile is shortlisted, you will be invited to complete a communication test followed by interviews. Interview Process Communication Test Level 1 operations/ Technical Round Level 2 operations/ Technical Round Level 3 operations/ Technical Round HRBP Round Salary discussion & Cultural fitment check Consent : We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.

Communicating with clients via phone calls, emails - Identifying and resolving client queries Maintaining a detailed and accurate record of all client details and communications - Ensuring to respond to client queries in a professional and timely manner - Providing clients with relevant information on the products and services offered by the company - Identifying and making promotional/marketing offers to potential clients - Achieving the monthly/yearly targets - Performing on-site visits (optional) Location- Delhi NCR, Bangalore, Chennai, Pune, Kolkata, Ahmedabad, Mumbai, Hyderabad