Posted:22 hours ago|
Platform:
Work from Office
Full Time
Provide Level
1 Technical Troubleshooting using the Incident Management approach.
Collaborate
with IT, Operations & other support teams to resolve issues efficiently.
Ensure
service uptime and performance by driving process improvements & innovativesolutions.
Work in US
hours flexibility for evening and night shifts.
1–2 years of
relevant experience Sales Operations, Customer Care.
Analytical
mindset — great with reporting, metrics, and quantitative analysis.
Strong
technical troubleshooting skills — experience with Dell Tools (Customer Care,Order Processing, Sales).
Incident
management & ITIL certification.
A team player
who thrives in a fast-paced, collaborative environment
1. 1–3
years in international BPO
Less then 1 year also fine
SP Software
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