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Operations Analyst SP Software

1.0 - 3.0 years

2 - 4 Lacs

hyderabad

Work from Office

Role & responsibilities Provide Level 1 Technical Troubleshooting using the Incident Management approach. Collaborate with IT, Operations & other support teams to resolve issues efficiently. Ensure service uptime and performance by driving process improvements & innovative solutions. Work in US hours flexibility for evening and night shifts. 1–2 years of relevant experience Sales Operations, Customer Care. Analytical mindset — great with reporting, metrics, and quantitative analysis. Strong technical troubleshooting skills — experience with Dell Tools (Customer Care, Order Processing, Sales). Incident management & ITIL certification. A team player who thrives in a fast-paced, collaborative e...

Posted 1 day ago

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