2970 Operational Support Jobs - Page 25

Primary Skill:Voice IPT Secondary Skill: Teams Telephony JD: 5 Years experience as operations lead 10 to 12 years experienced CCNA / CCNP VOICE certified engineer having relevant experience in VOIP platform. Extensive knowledge of Cisco voice products and VOIP networking. Extensive knowledge/experience with Cisco TDM/ IP voice systems and components. Hands-on troubleshooting experience on Cisco voice products. Experience with E1, T1, FXS, FXO, MGCP, SCCP, SIP, SRST, H323 Must be open for 24x7 operations. Required Skills: 1.Strong technical knowledge on CUCM features, Call flows, Call handlers, gateway analog and voice troubleshooting. 2.Hands on experience in Upgrade, Migration of Unified pr...

Oversee and manage daily operational tasks to ensure smooth workflow Coordinate with internal teams for process alignment Monitor project timelines, task completion, and deliverables Prepare and maintain reports, trackersand operational documentation

Description Primary Skill:Voice IPT Secondary SkillTeams Telephony JD 5 Years experience as operations lead 10 to 12 years experienced CCNA / CCNP VOICE certified engineer having relevant experience in VOIP platform. Extensive knowledge of Cisco voice products and VOIP networking. Extensive knowledge/experience with Cisco TDM/ IP voice systems and components. Hands-on troubleshooting experience on Cisco voice products. Experience with E1, T1, FXS, FXO, MGCP, SCCP, SIP, SRST, H323 Must be open for 24x7 operations. Required Skills: 1.Strong technical knowledge on CUCM features, Call flows, Call handlers, gateway analog and voice troubleshooting. 2.Hands on experience in Upgrade, Migration of U...

Job description This operation is based in the US, so the employee will be required to work from 12am to 8am IST permanent shift . Excellent verbal and written English skills are a necessity. Position Summary: Are you a detail-oriented individual looking for an exciting opportunity in Customer Support? Join our dynamic team as a Customer Support Executive! Due to multiple recent acquisitions and growth, were looking to add a few detail-oriented customer supports to our operations team. The successful applicant needs experience in customer service, helps customers by resolving their issues, answering questions and ensuring a positive experience. Hybrid (WFH/Remote option will be only permitte...

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC solutions to our customer worldwide. Key Responsibilities/Duties Provide L2/L3 operational support on ITSM Remedy, SmartIT/MyIT, Smart reporting, Service broker, DWPA, CMDB, Asset Management, as per agreed SLAs. Maintain BMC Product platform availability as per agreed availability commitment Develop new customizations, integrations and reports Troubleshoot BMC Application, customizations, integration issues. Follow the ITIL...

Key Responsibilities: Assist customers by providing information, answering questions, and resolving issues. Support daily operational tasks such as stocking, inventory management, and store cleanliness. Collaborate with team members to achieve sales and service goals. Handle cash register operations and process transactions accurately (if applicable). Maintain organized and safe work areas. Follow company policies and procedures. Participate in team meetings and training sessions. Provide feedback and suggestions to improve customer experience and operational efficiency. Support special projects or events as needed. Requirements: Strong communication and interpersonal skills. Ability to work...

Role & responsibilities Handle the processing of motor insurance policies, ensuring all details are accurately captured and updated in the system. Provide support to customers by answering queries related to policy coverage, renewals, and claims. Ensure that customers receive prompt and efficient service.

Role & responsibilities Provide detailed course-related information to parents, students, and guardians Counsel and guide students on suitable academic programs based on their interests and goals. Handle walk-in inquiries and follow up with potential students. Maintain accurate records of inquiries, admissions, and follow-ups. Conduct outbound calls for lead conversion and admissions. Attend and manage telephonic inquiries, providing accurate information or routing calls appropriately. Support and manage front office operations and assist in day-to-day admission activities. Preferred candidate profile Graduate in any discipline (Education background preferred). Excellent communication and in...

Operate and maintain data accuracy within the ERP system for production planning, inventory management, and work orders. Coordinate with production, purchase, and stores teams to ensure smooth workflow and timely execution of plans. Generate and an

As an Administrative Support Assistant, your role will involve managing and organizing files, conducting data entry, processing paperwork, and handling internal correspondence. You will be responsible for coordinating with different departments, assisting with meeting logistics, and maintaining office inventory. Additionally, you will prepare reports and presentations, update databases, and perform record reconciliation to support data and reporting activities. It is essential to ensure that all internal processes and documentation comply with company policies and procedures. Key Responsibilities: - Answering and directing phone calls - Scheduling appointments and meetings for other employee...

As an Admin Operations Executive at Luma Fertility, your role is crucial in ensuring the smooth day-to-day operations of the clinic. Your attention to detail and proactive approach will support both clinical and non-clinical teams with efficient backend support. Key Responsibilities: - Oversee all front desk and back-office administration to maintain a seamless workflow. - Ensure coordination between departments such as clinical, care, pharmacy, and finance for effective communication and operations. - Manage vendor relationships and facility needs including supplies, maintenance, and inventory. - Maintain and update internal documentation, records, and databases for easy access to informati...

Job Description: We are looking for a detail-oriented Partner Data Operations Specialist to manage the end-to-end lifecycle of partner data requests. This role involves close collaboration with business managers, engineering, and IT teams to ensure accurate and timely delivery of data feeds, resolve partner queries, and maintain secure data operations. Key responsibilities include prioritizing and managing the devops backlog, troubleshooting data issues, and multi-stakeholders management. The ideal candidate excels at communication, problem-solving, and balancing multiple priorities in a fast-paced environment. Role & responsibilities Communicate with business managers to resolve partner que...

Responsibilities: * Provide operational support to founders office * Manage backend ops using Excel & Google Suite * Collaborate with management team on strategic initiatives Flexi working Work from home

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Problem Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:Problem ManagerReports To:Service Delivery Manager / Head of ITSM / SIAM Lead________________________________________Job Summary :The Problem Manager is responsible for managing the Problem Management process, ensuring the identification and elimination of the root causes of incidents and minimizing...

We are looking for a highly skilled and experienced System Engineer to join our team. The ideal candidate will have approximately 1-2 years of practical professional experience in a particular area, with a strong background in BPO/Call Centre operations. Roles and Responsibility Oversee all operational support aspects of the contact center. Facilitate and monitor workforce planning issues, including staffing, scheduling, and forecasting systems. Implement and manage contact center quality issues and support systems. Monitor training programs across the contact center. Develop and implement relevant solutions based on best practices. Lead a team of junior co-workers and set day-to-day operati...

Roles and Responsibility Oversee and manage all operational support aspects of the contact center. Facilitate and monitor workforce planning issues, including staffing, scheduling, and forecasting systems. Implement and manage contact center quality issues and support systems. Monitor training programs across the contact center. Manage multiple contact centers and ensure seamless operations. Coach, mentor, and train team members on areas of expertise. Job Requirements Minimum 5 years of experience in workforce management or a related field. Strong understanding of capacity planning, forecasting, and scheduling principles. Experience in managing teams and leading complex projects. Excellent c...

We are seeking a detail-oriented and dynamic B2B Operations Senior Executive to support and manage logistics operations for our business-to-business (B2B) clients. This role involves coordinating day-to-day logistics activities, managing vendors, tracking shipments, and ensuring smooth execution of PTL (Part Truckload) and FTL (Full Truckload) deliveries. The ideal candidate will have strong organizational skills, the ability to manage multiple tasks efficiently, and a commitment to maintaining high service standards. Key Responsibilities: 1. Operational Support: - Assist in the implementation and monitoring of B2B operational processes and Standard Operating Procedures (SOPs). - Provide ope...

Procurement Competitiveness Capture: Monitor the markets for defined categories including key players, newcomers, economic evolutions, market or regulation constraints, innovations and technology in order to support the development of the most up to date category strategies to the businesses. Based on the above provide insights as to how products / projects could be more competitive via the adoption of different suppliers / methodologies / technology etc. Governance, Leadership and Performance Management: Ensure appropriate governance is applied using KPIs and root cause corrective actions Supplier / Acquisition Management: Performance management of the supply base in line with the standards...

All aspects of OneStream operational support, including: Handle all operational support tickets raised by users in respect of the OneStream solution. Maintain appropriate operational processes & controls and the associated documentation required for SOX. Participate in the annual SOX audit of operational processes & controls, including delivery of process walkthroughs and provision of documentary evidence to auditors. Maintain user guides / documentation and provide guidance to users regarding operational queries. Deliver user training. User access, including maintenance of supporting documentation (such as user request template, security matrix, approvers list and role mappings) in addition...

We are seeking a highly analytical and detail-oriented Sales Operations Specialist to join our team and play a key role in optimizing our sales processes, enhancing operational efficiency, and contributing to business growth. As a Sales Operations Specialist, you will be responsible for collecting and analyzing sales data, identifying areas for improvement, and implementing strategies that empower our sales teams to perform at their best. Acting as the critical link between the sales team and other operational functions within the organization, you will ensure seamless collaboration and alignment across departments. The ideal candidate is skilled in interpreting complex data, understands sal...

The MetLife EMEA Technology organization is evolving to enable MetLife s New Frontier strategy. With a strong vision in place, we are a function focused on driving digital technology strategies for key technology functions within MetLife including. In partnership with our business leaders, we develop and deliver seamless technology experiences to our employees across the entire employee lifecycle. Our vision and mission is to create innovative, transformative and contemporary technology solutions to empower our leaders and employees so they can focus on what matters most, our customers. We are technologists with strong business acumen focused on developing our talent to continually transform...

Role Value Proposition : MetLife is the leading provider of Group Benefits. The Group Disability technology organization is a diverse team of technologists, all working towards the common goal of ensuring the customer is at the center of everything we do. MetLife is seeking a Production Management Sr Analyst to join Group Disability Organization. This role will be responsible for Implementing and governing Operational Support processes and production application KPIs and SLAs, Identifying and implementing solutions to optimize the operating efficiency of production systems and processes, and managing and executing scheduled events in the production environment, such as disaster recovery test...

Manager, Statistical Programming - India ICON plc is a world-leading healthcare intelligence and clinical research organization. We re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development At ICON, it s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients lives. Our Own It culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability Delivery, Collaboration, Partnership and Integrity. We want to be the Cli...

Overview: Amazon.com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want low prices, vast selection, and convenience Amazon.com continues to grow and evolve as a world-class e-commerce platform. The AHS Compliance Specialist is responsible for managing the end-to-end compliance journey of assigned sellers under the EU Compliance Dedicated Support model. Acting as a dedicated point of contact, the Specialist drives compliance completion across multiple legislations by providing clear guidance, proactive outreach, and consistent follow-up. This role plays a key part in impro...

Overview: Amazon.com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want low prices, vast selection, and convenience Amazon.com continues to grow and evolve as a world-class e-commerce platform. The AHS Compliance Specialist is responsible for managing the end-to-end compliance journey of assigned sellers under the EU Compliance Dedicated Support model. Acting as a dedicated point of contact, the Specialist drives compliance completion across multiple legislations by providing clear guidance, proactive outreach, and consistent follow-up. This role plays a key part in impro...