648 Operational Support Jobs - Page 25

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to): - Customer channel management - Case Management - Customer onboarding and relationship management - Contract and dispute management - and more. Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations. At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems. A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor. The job requires limited job and business knowledge at the time of hiring.

Track record of operational support, Incident, Request, Change and Problem Management aligned with ITIL. Experience as a Team Lead or coordinator. SAP SuccessFactors modules such as Employee Central, Performance & Goals, Time Off and Compensation. SAP HCM processes and how they integrate with SuccessFactors. Good written and verbal communication skills, with the ability to translate complex technical concepts into easily understood solutions. Knowledge of core HR processes and standard practices within an international context. Creating reports and analytics within SAP SuccessFactors to track HR metrics and performance indicators. Security protocols and compliance requirements within SAP SuccessFactors, especially related to sensitive HR data. Data migration strategies and tools. MDF (Meta Data Framework) and business rules configuration. Analyzing and optimizing SAP SuccessFactors for performance. Resolving issues and debugging in SAP SuccessFactors, including issues related to configurations and integrations. Nice To Have Skills and Experience: Relevant SAP certifications, such as SAP Certified Application Associate - SAP SuccessFactors Employee Central or other module-specific certifications. Integration technologies such as SAP Cloud Platform Integration (CPI), APIs, and SAP SuccessFactors Compound Employee API. Integrating SAP SuccessFactors with other SAP solutions (like SAP ERP HCM) and external systems. Experienced working in a global, diverse and multicultural environment. Experienced with development practices such as Waterfall and Agile!

Work with software development by converting incoming business requirements from product management. You will as a software developer work in all phases of the products life cycle, including design, implementation, verification, maintenance, and operations of our products. Our ways of working are based on agile Dev-Ops principles, where Continuous Integration is a cornerstone in our development methodology! Working with Continues Improvement and product maintenance is also part of the role. To be successful in the role you must have Max. 4-9 years of documented professional experience in SW development. BE/B.TECH/MCA or higher equivalent education in Computer Science Solid object-oriented Java (Enterprise) programming skills, with exposure to multi-threading, collections, and design patterns. Experience in Software development environments and tools like Git/Gerrit, Jenkins etc. Experience from working with Lean & Agile principles and like to work in a flexible team environment Great interpersonal skills, flexibility, and willingness to adapt & respond to change Quality mindset, good experience in unit and function testing. Preferably you have experience with Junit. Curiosity and eagerness to learn new things A positive and inspiring approach in your everyday work English proficiency both written and spoken. Good to have: Working experience in Mobile money/wallet or similar product area will be an added advantage Keen interest and familiarity in nurturing a product from feature development stage to successful customer deployment. Exposure of working in a multicultural setup a definite advantage Why join Ericsson What happens once you apply Primary country and city: India (IN) || Gurgaon Req ID: 766741

locationsIN - HYDERABAD SP AND SCS CONSOLIDATED (INYDR) time typeFull time posted onPosted Yesterday time left to applyEnd DateMay 15, 2025 (5 days left to apply) job requisition idR25016053 Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. About The Role : This position performs general office duties respective to the supported group, such as data manipulation, planning, package handling, shipping, auditing, inventory, customer support, operations support, etc. He/She performs other tasks as requested. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

This PM will be responsible for developing a framework around how FTV supports various locales, and a prioritization strategy for high priority issues from international partner teams. They ll work in conjunction with a Product lead to ensure that features are prioritized accordingly. This candidate would focus on coordinating feedback collection, managing communication channels between international partners/product teams, tracking progress on international initiatives, and ensuring visibility of international requirements in product planning. The PM will serve as a central coordinator rather than the domain expert across all product areas Key job responsibilities Establish and manage a comprehensive framework for supporting international operations across multiple locales. Create and execute prioritization strategies to address identified challenges in live TV functionality, content discovery, and personalization. Partner closely with Product Managers to ensure proper feature prioritization and alignment with international requirements. Coordinate systematic feedback collection from international stakeholders and maintain effective communication channels. Develop and maintain tracking mechanisms for international initiatives and their progress. Ensure visibility of international requirements in product planning and roadmap discussions. Facilitate decision-making processes between product teams and international business partners. Create regular reporting structures to demonstrate progress and impact of international initiatives. Improving visibility and communication between product teams and international partners. Successfully driving resolution of identified pain points across locales. About the team Digi-Flex is a internal amazon team that provides operations support to various Amazon programs and product lines - including but not limited to Books, Audible, Music, Fire TV, AWS, IMDb, Luna, Tablets, Alexa and Seller services. - Bachelors degree - 5+ years of program management experience, preferably in a global technology environment. - Proven track record of managing complex, cross-functional programs across multiple regions. - Stakeholder management skills with ability to influence without direct authority. - Experience in managing international business relationships. - Experience in creating and implementing operational frameworks and processes. - Analytical and problem-solving skills. - Ability to prioritize and manage multiple concurrent initiatives. - Experience in streaming media or entertainment industry. - Knowledge of international markets and localization requirements. - Background in product operations or product management. - Experience with agile methodologies. - Understanding of content discovery and personalization technologies/methodologies.

Senior Associate - ITAM JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML Pune, India India Enterprise IT - 22640 about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Senior Associate - ITAM at ZS IT team will be responsible for providing supports to all global users on their software needs. Primarily handles software asset management activities like creating, updating, tracking, monitoring, and maintaining software licenses in software management database, as well as monitoring application usage, and reporting compliance of software usage. IT Program associate works with different vendor to get the quote, review them internally and post approval process them for procurement. Working on opportunities to target unused or restricted software for re-harvest/redeployment. Person is responsible for tracking, Maintaining, and auditing the software records on periodic basis. What youll do Review new software requests for accuracy and adherence to standards and policies Responsible for collecting the information from end users and coordinating with additional support team to review the software needs. Initial assessment, research, and resolution of basic incidents and requests regarding use of software and components. Work with requestors on alternative options, and ensure the necessary data is captured for compliance, procurement. Escalate compliance matters, standards or policy deviations, and other software related issues to internal escalation teams Compile and maintain inventory of company software and systems assets for the purpose of tracking their corresponding licenses. Administer license change management and license closure. Utilization of the Inventory Tools/ Central repository for optimized use of software licenses / re-harvest or redeployment Ensures the end-to-end user experience and acts as a single point-of-contact for the end user. Periodic review of SaaS / critical tools to ensure that they are compliant with terms of usages Assignation of licenses or removal for various tools. Supporting various IT functions for operational support. Prepare of various reporting ranging from software status to financial spends Responds to requests from managers, and team members, for specific Programs What youll bring Possess Bachelors degree in information technology, computer science, or business administration, or in another related field 2 to 4 years of experience in software asset management Ability to translate licensing terms and conditions in License agreements Strong knowledge of contract, licensing, and data privacy regulations/laws and best practices Strong communication, interpersonal, team oriented, organizational, and service mindset. Proactively identify cost savings opportunities relating to software and software maintenance Strong end user service skills Self-motivated, goal oriented, and an innovative thinker Ability to work both independently and in a team-oriented, collaborative environment. Familiar with Microsoft O365 tools Able to prepare the reports in tools like excel. Must be able to handle multiple tasks and ensure proper follow up is maintained SAM certified professional will be a value add. Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying? At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At

Amazon India is looking for an DevOps Engineers to join the Engineering team located in Bangalore. The ideal candidate is expected to provide quality technical support and event management for the technical operations of merchant facing systems. He/she should have experience working as a technical support executive or have previously participated in operational support at a enterprise environment. Intermediate knowledge on working with REST APIs, AWS Services like S3/Cloudwatch/API Gateway/Health Metrics, Debugging (Exceptions, Error Codes) and Database queries is expected. This is an excellent opportunity to join Amazon s world class technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most dynamic, innovative and progressive technology companies anywhere. In addition to a stimulating working environment, Amazon offers mentoring programs with experienced engineers, regular tech talks with technology Principals and defined career paths within multiple streams for motivated engineers who want to contribute to our culture of operational excellence and relentless customer-focused technical innovation. - 1+ years of software development, or 1+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience scripting in modern program languages - 1+ years of technical support experience

Responsible for issuing an acknowledgment On Time and own the full responsibility to drive the key metrics MTTA (Mean Time To Acknowledge) & MTTE (Mean time to Engage) Ability to correlate alerts and create a meaningful picture to conclude an impact Ability to understand and correlate logs to problems Aggressively chase the relevant On Call teams to Engage the final resolver for the Incident in the shortest possible time Log all Incident/Service Request details, allocating categorization and prioritization codes Record and classify received Incidents and undertake an immediate effort in order to restore a failed Service as quickly as possible Keep users informed about their Incidents status at agreed intervals Provide first-line investigation and diagnosis of all Incidents Verify resolution with users and resolve Incidents in the ITSM tool Escalate Major Incidents to the Incident Commander & others as per Escalation Matrix Escalate Incidents at risk of breaching Service Level Agreement to the Incident Coordinator or others as required Excellent communication & interpersonal skills Qualification: B Sc , B Tech (other Graduation also works provided they have relevant experience) 0-6 month of experience in Monitoring distributed systems Knowledge of Nmon, Nagios, Grafana, Solarwinds Orion, Centreon OR any such monirning tool is mandatory Knowledge of basic ITIL concepts of Alerting and Incident Management OK to working in a 24/7 production operations support environment and Incident Management Need to work in Rotational shifts Work location: Hyderabad (No Work From Home)

We are looking for an agile Software Developer to strengthen the core development capacity of the Ericsson Mobile Wallet platform. You have the chance to be part of a growing and dynamic development organization that will develop new features using the latest technology and work on improving the current architecture. You will work on developing a product that improve the lives of millions of daily users in Africa, the Middle East and Latin America. By building our financial platform you will help to bring financial freedom to many people around the World! Ericsson Digital Services (BDGS) provide solutions consisting of software and services in the areas of Digital Business Support Systems (BSS), Operational Support Systems (OSS), Cloud Communication, Cloud Core, and Cloud Infrastructure. The portfolio is focused on 5G-ready, cloud-native, automated and industrialized solutions to secure a smooth digitalization journey towards 5G. You will Work with software development by converting incoming business requirements from product management. You will as a software developer work in all phases of the products life cycle, including design, implementation, verification, maintenance, and operations of our products. Our ways of working are based on agile Dev-Ops principles, where Continuous Integration is a cornerstone in our development methodology! Working with Continues Improvement and product maintenance is also part of the role. To be successful in the role you must have Max. 4-9 years of documented professional experience in SW development. BE/B.TECH/MCA or higher equivalent education in Computer Science Solid object-oriented Java (Enterprise) programming skills, with exposure to multi-threading, collections, and design patterns. Experience in Software development environments and tools like Git/Gerrit, Jenkins etc Experience from working with Lean & Agile principles and like to work in a flexible team environment Great interpersonal skills, flexibility, and willingness to adapt & respond to change Quality mindset, good experience in unit and function testing. Preferably you have experience with Junit. Curiosity and eagerness to learn new things A positive and inspiring approach in your everyday work English proficiency both written and spoken. Good to have: Working experience in Mobile money/wallet or similar product area will be an added advantage Keen interest and familiarity in nurturing a product from feature development stage to successful customer deployment. Exposure of working in a multicultural setup a definite advantage

Responsibilities: * Collaborate with sales team * Present ideas and solutions to clients * Manage marketing operations & analytics * Report results to senior leadership * Develop marketing strategies Health insurance Performance bonus

About the Role: We are looking for a sharp, organized, and dependable Client Servicing Associate to support the Client Servicing Lead with execution, documentation, coordination, and follow-ups. This is a role for someone who enjoys working behind the scenes to keep things running smoothly, has a strong sense of ownership, and is proactive about getting things done. Key Responsibilities: Client Coordination & Support Schedule and confirm client meetings, calls, and internal syncs Maintain and update client trackers and project dashboards Share project updates, reminders, and documentation with clients as directed Follow up on client inputs, feedback, and approvals Assist with onboarding documentation for new clients Documentation & Administrative Tasks Prepare and update trackers for leads, proposals, and ongoing projects Maintain folders with updated client documents, contracts, proposals, and invoices Track payment status, and follow up on overdue payments Assist in scheduling interviews, first-level screening of CVs \u200b Assist in basic drafting of emails, notes, or proposals (templates or inputs provided) Internal Coordination Coordinate internally with writers, editors, designers, or tech team for timelines and deliverables Maintain task lists and status updates for each client account Share daily/weekly updates with the Client Servicing Lead on pending and completed tasks Requirements 1-2 years of experience in a support, operations, or executive assistant role (agency or content background is a bonus) Strong organizational and follow-up skills Comfortable with Excel/Sheets, Google Drive, email etiquette Good written communication skills Reliable, detail-oriented, and proactive Ability to multitask and manage timelines Should have a good quality laptop (i5 or above) and uninterrupted high-speed (broadband) internet.

Software Engineer II Are you interested in bringing your technical expertise to projects Are you a detail-oriented paralegal with a can do attitude About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. About the Role This position performs moderate research, design, and software development assignments within a specific software functional area or product line. Responsibilities Write and review portions of detailed specifications for the development of system components of moderate complexity. Complete simple bug fixes. Work closely with other development team members to understand product requirements and translate them into software designs. Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders. Resolve technical issues as necessary. Keep abreast of new technological developments. All other duties as assigned. Requirements Deploy, automate, maintain, and manage an AWS production system Making sure AWS production systems are reliable, secure, and scalable Resolving problems across multiple application domains and platforms using system troubleshooting and problem-solving techniques Automating different operational processes by designing, maintaining, and managing tools Provide primary operational support and engineering for all Cloud and Enterprise deployments Lead the organisations platform security efforts by collaborating with the core engineering team Develop policies, standards, and guidelines for IAC and CI/CD that teams can follow Expertise in AWS, Kubernetes (K8s)/ECS, Terraform/CFT, Jenkins/Azure Devops, CI/CD Pipeline knowledge, Aws Security, scripting Knowledge Experience working in a large team agile team Strong experience with using infrastructure as a code Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer Comprehensive Health Insurance Covers you, your immediate family, and parents. Enhanced Health Insurance Options Competitive rates negotiated by the company. Group Life Insurance Ensuring financial security for your loved ones. Group Accident Insurance Extra protection for accidental death and permanent disablement. Flexible Working Arrangement Achieve a harmonious work-life balance. Employee Assistance Program Access support for personal and work-related challenges. Medical Screening Your well-being is a top priority. Modern Family Benefits Maternity, paternity, and adoption support. Long-Service Awards Recognizing dedication and commitment. New Baby Gift Celebrating the joy of parenthood. Subsidized Meals in Chennai Enjoy delicious meals at discounted rates. Various Paid Time Off Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays. Free Transport pick up and drop from the home -office - home (applies in Chennai) About the Business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. LexisNexis, a division of RELX, is an equal opportunity employer qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form https / / forms.office.com / r / eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy .

Responsibilities > Work in 24x7 environment > Operational support for NAC by using tools Cisco Identity Service Engine > Operational support for LAN by using tools Cisco Prime >Operational support for WLAN by using tools Cisco Prime >KPI Reporting preparation and publishing to stakeholders >System Admin tasks in CPI3.9 >Work procedure documentation >Work under pressure and able to work to tight deadlines Experience / knowledge 5-10 years of experience in the infrastructure industry with at least 3 years as Core LAN Network operations support. 3 Years work experience in Cisco ISE and Cisco Prime tool. Good understanding of the infrastructure networking fundamentals . Very strong knowledge of Cisco LAN concepts and hardware. Very strong knowledge of Cisco WLAN concepts and hardwares. Very Strong Knowledge in RADIUS,TACACS+,802.1x,AAA Very Strong Knowledge in Cisco ISE (Policy,Profiling,Rules) Very good knowledge of Cisco Monitoring tools,CPI3.9,DNAC etc. CCNP R&S,CCNP Security Certified,CCNA Wireless / ACMA (Mandatory) Very good knowledge in Python Very good understanding of automation Ability to work under pressure and able to work to tight deadlines. Excellent written and verbal communication. Ability to interface with the Client/Vendor team and get the issues resolved. Identifying issues, risks and dependencies escalating and managing where appropriate. Outstanding communication and presentation abilities Excellent interpersonal skills is a must Knowledge in Linux will be an advantage Knowledge in IP address Management will be an advantage. Job: IT Infrastructure Engineer Organization: IT Solution Center Schedule: Full time Employee Status: Regular Job Type: Permanent contract Job Posting Date: 2025-05-08 Join Us ! Being part of our team, you will join: - one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development - a multi-cultural environment that values diversity and international collaboration - more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth - a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development More information on Valeo: https://www.valeo.com

About the role : In this opportunity, you will: Be a Professional SRE: Implement site reliability engineering and DevOps best practices. Feed non-functional requirements into the product backlog, such as, but not limited to, high availability, scalability, self-healing, observability, continuous delivery, security Build and maintain monitoring for all aspects of infrastructure, micro-services and the platform and implement Alerting mechanism using cloud native solutions Provide primary operational support and engineering for distributed platforms Act as the go to person for any production issue. Troubleshoot and monitor until successful mitigation, communicate effectively, postmortem and implementation of the learnings. Maintain IaC and CICD and promote best practices for our CI/CD processes Focus on Continuous improvement and technical standards - drive improvements in productivity, monitoring, tooling and set industry best practices. On-call Rotation: Participate in on-call/shift rotations. When on-call, you are expected to drive the troubleshooting and mitigation activities while working on incident Be innovative and curious: Maintain end-to-end security ensuring that we meet best practices standards Keep up-to-date with emerging cloud technology trends, especially around DevOps, Service Reliability and Security. Adopt pan-TR operation principles to ensure consistency and efficiency Documenting tribal knowledge. Constant upkeep of documentation and runbooks can ensure that teams get the information they need right when they need it Be collaborative: Extreme collaboration within our teams - Canada, US, Mexico and India About you: Youre a fit for the role if you have: Bachelor s degree in computer science or related field - a must Minimum of 6+ years of experience as DevOps/SRE engineer and Cloud engineer with hands-on experience in AWS cloud technologies. Highly skilled in UNIX/Linux-based Systems Proven experience in building and operating PRODUCTION cloud-native infrastructure, applications, and services on AWS. Experience or knowledge of Container technology such as Docker, Kubernetes and Istio service mesh Must have experience using AWS services (such as Cloud Front, EKS, ECS, RDS, Threat detection and other security controls) Must have 2+ years scripting and programming experience (PowerShell, Bash) Experience or knowledge of Observability tools: DataDog, ELK, SumoLogic, CloudWatch Experience or knowledge with Version Control and CI/CD (Git/ Azure DevOps / JFrog Artifactory) Experience or knowledge writing Infrastructure as Code (IaC) (Terraform / CloudFormation / other) Team player with a can do attitude #LI-SM1 What s in it For You? Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here . Learn more on how to protect yourself from fraudulent job postings here . More information about Thomson Reuters can be found on thomsonreuters.com.

As a Solutions Analyst at Clarivate, you ll be working on the requirements, analysis, and design for many transformational changes across our growing company. Clarivate Solution Analysts are responsible for vision/ideation, solution design, requirements gathering, specification elaboration, delivery team support (Development & QA), end-user & L1-support training as well as business implementation strategy/support. We are looking for a talented, motivated, and creative Solutions Analyst to join our team in India. This is an amazing opportunity to help build the Web of Science. About You Bachelor s Degree with atleast 4 years of experience as a technical business analyst Experience in JIRA, Confluence Process engineering and workflow design, high-level technical design, requirements gathering and specification elaboration. It would be great if you also had . . . Data mapping, standardization, and migration New product/ green-field development projects Thriving in an environment where the BA drives SDLC from Ideation through requirements/specifications, supports dev & QA, supports UAT, supports/guides business implementation. What will you be doing in this role Develops and improves business processes within the business organization. Understands client requirements, specifying and analyzing these to a sufficient level of detail to ensure clarity of definition. Collects, writes formal specifications, and communicates business requirements between development and client to design and implement business solutions. Uses a structured change management process to shepherd projects from requirements gathering through design, testing, implementation, client transition and on-going systems maintenance. Provides business process and systems analysis, requirements specifications, consult on development and testing management for implementing technology-based editorial business solutions focusing on increasing productivity, data accuracy, automation and efficiency while reducing redundancy and costs. Responsible for modeling and analyzing client and system processes to identify opportunities for technological improvements, process synergies, and business efficiencies. Responsible for generating systems documentation for operational support and end user information. Conducts operational and end user training and support transitions of operational support to client. Ensures change management and communication of change is done in a systematic way for projects where initial requirements may evolve during the lifecycle of the project. Develops relationships with a client by being proactive, displays a thorough understanding of their business, and provides innovative business solutions. Works with clients to ensure smooth transitions to new systems and/or business processes. Hours of Work 45 hours in a week, working days Monday to Friday, working hours 12PM to 9PM IST. At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients greatest ambitions. Job title: Analyst - Client Advisory Services Job Category: Associate Job location: Bangalore Shift Timings: 2.00 PM -11.00 PM About the role: Performing validation and/or quality control checks for all accounts onboarded in the bank in line with the global KYC standards across jurisdictions Communicate effectively with various cross-functional business team partners and bank clients. You will serve at the forefront of our client s experience and ensure all information is accurate before onboarding the client. Research and reach out to your colleagues if any critical information is missing to comply with regulatory requirements. Setting expectations and delivering consistent follow up to ensure completion of the application is a critical deliverable in this role. Utilize your organization skills to track response and follow through with case resolution and use problem-solving skills to handle issues with diplomacy, tact and efficiency. Play a major role in mitigating firm and client risk; as a result, you will use effective research skills while managing the client experience and internal partner expectations. Share joint accountability with one s direct manager for goal development, training initiatives, and partner feedback. What You ll Bring: Excellent oral and written communication skills Maintenance of CIF records and performing end to end KYC & Onboarding/QC checks. Providing operational support to clients & business partners consistent with bank policy & procedures Good understanding of the standard AML/KYC practices followed globally Solid understanding of Bank products, regulations, department processes & procedures. Thoroughly understand & exhibit intelligent use of various system tools and procedures. Proactively highlight threats & compliance issues to the management in a timely manner. Successfully meet tight SLAs as required by the operational management requirements. Provide operational support to clients & business partners consistent with bank s policies & procedures. Work with willingness to learn, adapt & show flexibility with support hours & coverage. Detail-oriented with a keen eye for accurate quality of work. Education and Experience Graduation / Post Graduation. 2-4 years of work experience in global KYC standards Excellent interpersonal skills and ability to deliver 100% quality work. Equal Employment Opportunity FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.

The overall purpose of the role is to support the GLG Sales Team with research and other support activities, across the sales value chain. The role will have direct and regular engagement to the GLG Business Development team and the broader organization, globally. The individual will report to the Vice President based in Gurgaon who will provide a close mentoring environment and own delivery of projects, but also will have direct and near daily interaction with sales professionals in various regions. This is an excellent opportunity to join our global organization with significant growth potential, for qualified individuals who share our values of learning and curiosity, responsibility, fresh perspectives, and integrity Key responsibilities include (but are not limited to): Industry and sub-sector level research to better understand the industry structure, trends and key players Deeper research on prioritized companies to understand their strategic priorities, organization map, key executives and their research needs Customized presentations and proposals development, articulating GLG s value proposition and specific solutions Sales Operations support, including CRM Maintenance (updating new accounts and users), generating client consumption reports, and supporting invoice and AR collection An ideal candidate will have the following: Minimum 1 year of work experience Graduate / Postgraduate degree from a top-tier university Experience in Research, Information Services, Pre-sales, or other Marketing and Sales Operations related roles Excellent communication skills including oral and written abilities in a business-focused setting using a variety of communication channels (telephone, e-mail, in-person, etc.) Demonstrable expertise in secondary research techniques and strategies Ability to multi-task and prioritize effectively, while ensuring a high level of accuracy and attention to detail Successful track record of working in a dynamic environment, often accompanied by stringent deadlines Strong analytical bent of mind and structured problem-solving approach Able to work and deliver under minimal supervision/independently Good facility with Excel and Powerpoint; familiarity with resources such as LinkedIn, Hoovers, D&B, SFDC etc, a plus Comfort with ambiguity We seek bright, positive and flexible people who also: Act with the highest integrity and professionalism in all their endeavors Think creatively and focus on opportunities for growth Exhibit constant attention to detail Express a strong desire to work in a team Demonstrate the ability and initiative to handle increasing responsibility over time

Job Summary: We are seeking a proactive and detail-oriented Business Analyst Facilities Support to manage service tickets received from retail stores, troubleshoot issues, and coordinate with vendors to ensure timely resolution. The ideal candidate will have strong communication skills, experience interacting with international clients, and a keen ability to negotiate costs effectively. Key Responsibilities: Receive and manage maintenance/service tickets from retail store locations. Contact store personnel to perform troubleshooting steps based on Standard Operating Procedures (SOPs). Source and contact appropriate service vendors using search engines and internal tools. Schedule vendor services to resolve store issues promptly. Negotiate service costs with vendors to optimize and reduce overall expenses. Maintain accurate records of communication and service status. Provide timely updates to internal teams and stakeholders as required. Requirements: Minimum 1 year of experience in a client-facing or customer service role, preferably with international clients. Excellent verbal and written communication skills. Strong problem-solving and negotiation abilities. Ability to work independent Preferred Qualifications: Familiarity with SOP-driven troubleshooting. Experience in facilities, maintenance, or retail operations support. Ability to adapt communication style across various cultures and regions.

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! The Talent Operations Coordinator I is an entry-level role responsible for providing operational support to the talent acquisition and talent management functions within the organization. This position involves coordinating recruitment activities, managing talent data and systems, and supporting various talent-related initiatives. The Talent Operations Coordinator plays a crucial role in ensuring smooth and efficient talent processes, maintaining accurate talent data, and delivering a positive candidate and employee experience. Duties and Responsibilities: Schedule candidate onsite & virtual interviews for our global Talent Acquisition team through our scheduling applications Manage day-of-interview operations (point of contact for candidates to ensure interview experience is frictionless Develop and implement strategies, workflows, and processes to make the talent acquisition process seamless and scalable Assist with ATS (Greenhouse) optimization and training (including documentation in our company wiki) Maintain high integrity and accuracy of ATS (Greenhouse) data Provide Tier 1 support and day-to-day issue resolution to end-users of our ATS Complete reference checks for candidates at the offer stage as needed Qualifications: Bachelor s degree or equivalent work experience 1+ years of experience in Talent Acquisition/Human Resources/Administration preferred Ability to work in office from our Bengaluru office four (4) days per week Exposure to Applicant Tracking System (ATS) Fast-growing startup experience preferred Excellent analytical/quantitative skills and the proven ability to translate analysis into actionable tasks Exceptional interpersonal skills with the keen ability to develop rapport with diverse candidates Ability to develop strong trusting relationships in a demanding and high-performing work environment Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

In this role, you will: Engage with clients directly or indirectly through relationship managers to support meeting policies or regulatory requirements and focus on client satisfaction Conduct comprehensive research and background investigations on transactions, individuals, entities, organizations or locations to identify and mitigate risks through documenting findings Review basic issues, policies or procedures for which answers can be quickly obtained related to lower risk tasks and deliverables with narrower impact Run periodic due diligence reporting supporting processes reflective of the current business environment Gather and input data utilizing resources to identify documentation required to meet policy or regulatory requirements Receive direction from supervisor and exercise judgment while developing understanding of function, policies, procedures, and compliance requirements Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Required Qualifications 6+ months of Due Diligence experience, or equivalent (including risk management, client service, operations support, or business process management) demonstrated through one or a combination of the following: work experience, training, military experience, education

Overseeing the daily operations of a company or organization in a specific geographic region. Their primary goal is to ensure that all branches or facilities within the region operate smoothly, efficiently, and within the company’s guidelines.

About this role: Wells Fargo is seeking an Associate Operations Processor... The DDR team reviews Community/Retail Bank, Wealth Management & Wholesale Deposit account documents for missing signatures, supporting documentation & information related to title, relationship and tax certification to ensure policy, regulatory and legal requirements are met. Work Schedule: Our hours of operation are 4:30 p.m. to 1:30 a.m. In this role, you will: Perform general clerical operations tasks that are routine in nature Receive, log, batch, and distribute work File, photocopy, and answer phones Prepare and distribute incoming and outgoing mail Regularly receive direction from supervisor and escalate questions and issues to more experienced roles Work under close supervision following established procedures Required Qualifications: 0 to 6 months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Accounting Operations includes accounting operations roles involved in overseeing the day-to-day financial transactions with accuracy and in compliance with regulations, accounting principals and standards Covers cost accounting (allocating and analyzing direct and indirect costs, actual vs budgeted cost variance analysis, etc ), and budget accounting (developing and monitoring annual revenue/expense budgets for the purpose of controlling funds and measuring operating results) Also covers accounts payable / accounts receivable, billing & invoicing roles Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor The job requires limited job and business knowledge at the time of hiring

You are a strategic thinker and passionate about driving solutions, you have found the right team. As a Reference Data Specialist in Merchant Services, youll provide operational support within our Corporate Investment Bank Line of Business. Youll be responsible for ensuring that all aspects of documentation management for clients are completed timely. Any exceptions and client/stakeholder inquiries are resolved quickly. You are expected to actively participate in the training sessions to understand the product and process flow/s. Therefore, you will focus on being able to function with minimal dependency on the team. You will be expected to partner with your stakeholders to service the clients. Additional responsibilities may include managing daily regulatory reporting tasks and remediation activities, implementing templates in documentation system for operational use, implementing of templates in e-signature platform, testing in UAT /PROD etc. Job responsibilities Execute tasks assigned in a timely manner Ensure that all aspects of transaction management for clients are completed on time and resolve exceptions and client inquiries. Innovate on process improvement and automation. Manage assigned tasks independently with little or no supervision. Manage daily regulatory reporting tasks and remediation activities, as well as process improvement. Demonstrate excellent client focus and customer care working practices and maintain a strong sense of ownership and responsibility. Required qualifications, capabilities and skills Bachelor s degree required and Proficient with MS Office (Excel, Word, PowerPoint, Outlook, etc.) Minimum 2+ experience in Banking. Knowledge on financial services industry, products, and processes with strong analytical skills Strong understanding of the legal language to interpret the documents provided and impact to the Firm Willingness and flexibility to work during US hours Have a control mindset and be alert to issues and risks that have impact on process or to the organization Attention to detail and ability to perform tasks with high degree of accuracy

We are seeking a passionate Senior Product Designer with a strong focus on User Experience (UX) to champion intuitive, effective, and user-centered design across our portfolio of innovative healthcare startups. You will be a critical advocate for the end-user, diving deep into understanding their needs, behaviors, and challenges within the complex Indian healthcare context. Working closely with our AVP Product, founders, and engineers across multiple companies, you will translate research insights and complex requirements into seamless user journeys, intuitive interfaces, and compelling product experiences (web and mobile) that truly solve user problems and drive positive health outcomes. Key Responsibilities: Lead UX Strategy & Process: Drive the end-to-end UX design process across multiple portfolio companies, from early-stage user discovery and research to final UI execution and validation. User Research & Synthesis: Plan, conduct, and analyze user research (interviews, contextual inquiries, surveys, usability testing) to uncover deep user insights and unmet needs specific to healthcare contexts. Synthesize research findings into actionable recommendations. Information Architecture & Interaction Design: Design intuitive information architectures, user flows, journey maps, and interaction models for complex healthcare applications. Wireframing & Prototyping: Create compelling low-fidelity wireframes and high-fidelity interactive prototypes to effectively communicate design concepts and facilitate user testing. Usability & Accessibility Champion: Plan and facilitate usability testing sessions, analyze results, and iterate designs based on user feedback. Ensure designs adhere to accessibility best practices (WCAG). Cross-Portfolio Collaboration: Serve as the UX expert, collaborating closely with product managers, engineers, founders, and clinical experts across various startups to ensure user needs are central to product development. Data-Informed Design: Leverage qualitative insights and quantitative data to inform design decisions and measure the impact of UX improvements. Design Systems & UI: While focusing on UX, contribute to and utilize design systems, ensuring UI elements are consistent, usable, and visually aligned with brand identity. Advocacy & Communication: Clearly articulate UX rationale, present design solutions persuasively, and advocate for user-centered approaches with diverse stakeholders. Mentorship & Culture: Contribute to building a user-centric design culture within 2070 Health and potentially mentor others in UX best practices. Experience: Minimum of 8-10 years of professional experience specifically focused on UX Design or Product Design with a strong UX emphasis. Portfolio: A robust online portfolio demonstrating deep expertise in UX methodol