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Sun Data Tech
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Business Analyst Facilities Support ( Voice Process)

Business Analyst Facilities Support ( Voice Process)

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Sun Data Tech

1 - 6 years

2 - 6 Lacs

Coimbatore

Posted:2 months ago| Platform:

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Skills Required

Voice process operational support Business Analyst Standard operating procedures Retail operations Customer service Management Troubleshooting international clients

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary: We are seeking a proactive and detail-oriented Business Analyst Facilities Support to manage service tickets received from retail stores, troubleshoot issues, and coordinate with vendors to ensure timely resolution. The ideal candidate will have strong communication skills, experience interacting with international clients, and a keen ability to negotiate costs effectively. Key Responsibilities: Receive and manage maintenance/service tickets from retail store locations. Contact store personnel to perform troubleshooting steps based on Standard Operating Procedures (SOPs). Source and contact appropriate service vendors using search engines and internal tools. Schedule vendor services to resolve store issues promptly. Negotiate service costs with vendors to optimize and reduce overall expenses. Maintain accurate records of communication and service status. Provide timely updates to internal teams and stakeholders as required. Requirements: Minimum 1 year of experience in a client-facing or customer service role, preferably with international clients. Excellent verbal and written communication skills. Strong problem-solving and negotiation abilities. Ability to work independent Preferred Qualifications: Familiarity with SOP-driven troubleshooting. Experience in facilities, maintenance, or retail operations support. Ability to adapt communication style across various cultures and regions.

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Business Analyst Facilities Support ( Voice Process)