582 Operational Support Jobs - Page 24

Join our dynamic team as a Transaction Processing Specialist in Market Operations, where you'll play a pivotal role in delivering exceptional operational support within the Commercial & Investment Banking sector. As a Transaction Processing Specialist in Market Operations, you'll provide operational support within Commercial & Investment Banking. you'll be responsible for ensuring that all aspects of transaction management for clients are completed on time and exceptions and client inquiries are resolved. you'll also provide subject matter expertise to clients. Additional responsibilities may include managing daily regulatory reporting tasks and remediation activities, as we'll as process improvement. Job Responsibilities Execute tasks assigned Take lead on process improvement and automation Manage assigned tasks independently with a little or no supervision Have a control mindset and be alert to issues and risks that have impact on process or to the organization Required qualifications, skills and capabilities Experience in middle or back office operations Understanding of the financial services industry, products, and processes Strong analytical skills with complementary communications and presentation skills with attention to detail and accuracy Ability to drive results through people, communication, influence, and interactions bachelors degree Strong computer skills (MS Excel, Word, PPT, Outlook, etc)

Job Summary The Staff Banking Manager serves as the primary point of contact for Standard Chartered staff/ ex-staff clients, ensuring seamless delivery of banking services and products. The role involves building strong client relationships, addressing queries, promoting cross-sell opportunities, and supporting branch operations to achieve financial and service targets. Key Responsibilities Client Relationship Management Act as the first point of contact for clients, delivering exceptional service. Understand client needs and recommend suitable banking products/services, such as cards, loans, deposits, and wealth management. Address client concerns promptly and ensure a high level of satisfaction. Maintain accurate records of client interactions and follow up on unresolved issues. Collaboration and Teamwork Work closely with other departments, including wealth management, credit, collections and operations, to meet client expectations. Contribute to branch goals through active participation in team meetings and sharing best practices. Sales and Business Development: Promote banking products and services to achieve individual sales targets. Identify opportunities to cross-sell and upsell based on client profiles. Conduct regular follow-ups with existing clients to ensure portfolio growth. Participate in promotional activities and campaigns to attract new staff banking clients Processes Operational Support Assist in the execution of banking transactions such as account opening, deposits, fund transfers, card issuance and loan disbursement. Ensure compliance with bank policies, regulatory requirements, and AML/KYC norms. Coordinate with the Operations teams to ensure smooth execution of banking operations. Risk Management and Compliance Ensure accurate documentation and adherence to banking guidelines. Mitigate risks by identifying fraudulent activities and escalating suspicious transactions. Stay updated with regulatory changes and ensure implementation in day-to-day operations. Regulatory & Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Other Responsibilities Embed Here for good and Group s brand and values in India; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Skills and Experience Technical Skills Strong knowledge of retail banking products (cards, loans, deposits, insurance, investments). Proficiency in using banking software/ application and CEMS systems. Soft Skills Excellent communication and interpersonal skills to interact with staff clients and colleagues. Problem-solving abilities to address client queries effectively. High attention to detail and accuracy in handling transactions and documentation. Client-focused attitude with a proactive approach to relationship building. Behaviourial Competencies Strong ethical standards and integrity in handling financial matters. Ability to work under pressure and meet deadlines. Collaborative mindset with the ability to work effectively in a team environment. Strong knowledge of retail banking products (cards, loans, deposits, insurance, investments). Proficiency in using banking software/ application and CEMS systems. Qualifications Educational Background: Bachelor s degree in Finance, Business Administration, Economics, or related fields (MBA preferred). Work Experience : 2 to 5 years of experience in retail banking. Proven track record in client relationship management and sales. Prior experience in banking operations, risk management, or compliance is a plus. About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 15575

Accounting Operations includes accounting operations roles involved in overseeing the day-to-day financial transactions with accuracy and in compliance with regulations, accounting principals and standards. Covers cost accounting (allocating and analyzing direct and indirect costs, actual vs. budgeted cost variance analysis, etc. ), and budget accounting (developing and monitoring annual revenue/expense budgets for the purpose of controlling funds and measuring operating results). Also covers accounts payable / accounts receivable, billing & invoicing roles. Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations. At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems. A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor. The job requires limited job and business knowledge at the time of hiring. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. . We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

The role has been created to support the global metals & minerals operations teams. Candidate will be responsible for several standard operational and reporting tasks intrinsically linked to the execution of purchase and sales refined metals & minerals contracts. Candidate must be focused, organized and detail oriented. Good communications skill at all levels is fundamental Advanced Data Analyst (70% ) Develop reports & statistical data to support process assessments and performance measurements through data mining Monitor the key business metrics and create monthly report out dashboards for management to measure effectiveness of internal operational controls Timely and accurate report out as per agreed frequency (daily, weekly, fortnightly, monthly) - Coordinating monthly stock reconciliation and reporting Organizing stock inspections (appointments, updating inspection spread sheets, paying inspection invoices) Run internal controls in a timely fashion (accrual reports, HC filing, Assay finalization, Exception report etc.) Identify actionable insights that directly address operations team’s challenges / opportunities Determine opportunities to improve and automate processes and functions Operational (30%) Executing the tasks in the system based on standard operating process and/or instructions from operators in a timely and accurate manner Ensuring that the turnaround time for document presentation and task deadlines is maintained. Preparation of insurance certificates based on inputs from operations Issue timely & accurate sales invoices based on request from operations Follow ups with warehouses/counterparties for required documentation Knowledge, Skills and Abilities Young professional or fresh graduate in business / commerce with an accurate working style and process driven approach IT skills: Extremely good with MS Office Suite specially Excel, Word, PowerPoint & Outlook. Should have hands on experience of leveraging MS Excel for data gathering & reporting using advanced MS Excel skills (Macros, VBAs, Integrating Excel with other tools etc.) Ability to analyse large datasets An analytical mind and inclination for problem-solving Fluent in English (written and verbal) Quick learner and comfortable operating in a fast paced environment Good communication skills Structured and organized Good attention to detail Ability to be flexible and work to deadlines and under pressure Team player Driven and self-motivated Department Our global operations teams are based in Geneva, Athens, Montevideo, Shanghai & Houston. Reporting Structure Reporting directly to Manager Operations in Mumbai

APM Terminals Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):- Customer channel management- Case Management- Customer onboarding and relationship management- Contract and dispute management- and more.Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.The job requires limited job and business knowledge at the time of hiring.

Our Purpose Title and Summary Senior Specialist, Product Management Commercial Card Acceptance is the key factor to win and grow Commercial card business for Mastercard. Commercial Acceptance Solutions(CAS) team is focused in building commercial payments solutions that attract issuers and acquirers to Mastercards commercial card payments products and services. We are seeking a dynamic Product Manager, with a broad business and technology background to manage the strategy and execution of our payment services development, customer lifecycle management and support. This role involves leveraging solid product management skills, knowledge of technology and product development, partnering between the Global Product team and the regions to deliver our CAS roadmap strategy to increase adoption of commercial card payments across the globe. Acceptance team is on a mission to build exciting products and services with rich backlog to be delivered in future. This role is positioned to drive focused product ideation and development. The product manager joining this role will have opportunity to develop payments solutions driven by innovation, new technologies, market research and industry best practices. Role This is a Sr. Specialist (Product Management) role for the Commercial Acceptance Solutions program within the suite of Commercial products, based out of Pune. The team supports the delivery of commercial payments products and services in a fast-paced Agile environment. Understanding of customer needs and expertise in product platform to develop new products and influence overall product strategy Develop product roadmap in collaboration with Global and Regional Product teams, as well as Engineering team members Manage a suite of payment products currently supporting both internal and external customers Design and develop requirements for our cross-functional teams. Maintain a Product Backlog, creation and elaboration and Features and Stories for Engineering teams Drive research efforts to understand customer needs and inform priorities and product decisions Measure the impact of new data features and functionality and make changes as necessary Lead the full product cycle from ideation to user research, design, development, launch and monitoring for product features Take ownership of issues, develop recommendations and execute on proposal Provide oversight and Product engagement of the commercial platform testing and release process to ensure product quality Responsibilities Demonstrate energy and a desire to succeed, follow through on commitments and push self and others to deliver exceptional results Proven track record of successful product development Have engagement experience with a scaled agile methodology Maintain a Product Backlog, create Features and Stories and perform Elaborations with Engineering partners Interact successfully with clients, MasterCard Account Managers, Product, Technology and Operations support staff to meet the needs of our customers Develop deep knowledge of MasterCard Commercial Acceptance products and services as well as great understanding of larger commercial solutions suite Translate product requirements into technical specifications, ensuring mutual understanding and minimizing time to market Validate technical delivery and ensure that delivered functionality is fit-for-purpose All About You Highly proactive with strong coordination and organization skills - This is important for this role Knowledge and experience of working with JIRA/Rally and Aha will be preferred Oracle database and ability to write SQL queries Solid analytical skills are essential, i.e. the ability to take high level requirements and drill these down into detailed functional and non-functional requirements under your own initiative Comfortable working at a detailed level with interface specifications, running queries, doing high level technical analysis (to be able to facilitate and drive conversations) Empowerment and accountability Committed to deliver on time and to quality Willingness to learn and get stuck in Experience working with multiple global stakeholders Desire to stay abreast with technology, new development tools and methods Excellent written and verbal communication skills - clear and concise Understanding of Payment domain, PCI, PII and other financial security requirements will be preferred

APM Terminals Network Planning covers activities that establish, deploy, optimise and terminate sea and air routes, inland trade lanes, terminals, warehouse locations, etc. to ensure smooth movement of cargo/containers across the supply chain. Includes the ability to maintain information of networks operated by customers vendors as well as by Maersk vendors. Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations. At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems. A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor. The job requires limited job and business knowledge at the time of hiring. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. . We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .