At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.Talkdesker: YOU! The Role: As a Salesforce Community/Experience Cloud Developer, youll be responsible for providing development for all aspects of Salesforce including Apex, Visualforce,Lightning Web Component , Community/Experience Cloud development, design, configuration, testing and deployment of Salesforce.com solutions. This is a highly technical and creative role, focused on developing our Salesforce environment. You will be working closely with the other members of the Salesforce team and stake holders to understand the business needs, estimate and plan the project work in an Agile environment. You will validate design and functionality and develop, test, launch and maintain features that resolve business needs and enable new opportunities. Key Responsibilities Design scalable solutions using a mixture of configuration and code to support business functions and product goals, knowing how to work in and around the limits of the platformCommunicate with product managers, cross functional development teams, network infrastructure, information security, data privacy & compliance and salesforce solution architects to ensure a cohesive technical strategy is designed and executed uponSupport and maintain current Salesforce Experience Cloud/ customer Community implementation, including the data model, coding best practices, user permissions, integrations with third party and internal applications, security settingsHands on development experience using salesforce technologies such as Apex Classes, Triggers,Flows , LWC ,API , Analytics and AI technologies.Design and implement integrations between Salesforce and external systems, utilizing Salesforce APIs, middleware tools, and custom development. Identify integration patterns, recommend integration technologies, and ensure data integrity and securityCreate and maintain customer community / experience cloud technical documentation, including solution design documents, technical specifications, data models, and architectural diagrams. Ensure that all technical documentation is accurate, up-to-date, and easily understandable by technical and non-technical stakeholdersCommunicate complex technical concepts effectively to both technical and non-technical stakeholders, providing guidance, recommendations, and explanations as neededStay current with emerging Salesforce and industry trends, best practices, and technologies. Identify opportunities for process improvement, system optimization, and automation to enhance the overall efficiency, performance, and user experience of Salesforce solutions Qualifications 7 -12 years of overall experience with a bachelor s degree .5 + years of experience as an analyst , admin and/or architecting salesforce implementation and digital transformation projects on experience cloud/customer community portal5 + years experience in Salesforce Development including Custom Objects, Apex, Triggers, Web Services, LWC, REST APIs, SOAP Web Services and Migration Tools, CI/CD and DevOps Tools 5+ years experience in building custom UI solutions using Salesforce Lightning design system (SLDS), Salesforce Lightning UI, LWC, and web technologies (HTML 5, CSS3, XML, jQuery, JavaScript)Experience with Salesforce Platform events, Streaming API, Change data capture and 3rd party application integrationsExperience working on ,multi-release projects following Agile methodology.Expert knowledge of security concepts such as authentication , SSL , SSO etc.At least one certification required: Certified SalesforceExperience Cloud , Certified Salesforce Platform Developer II , Certified Application Architect, Certified Salesforce Administrator #LI-Hybrid Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

What are we doing At Talkdesk we are reimagining how people experience contact centers, helping our customers create long lasting and meaningful relations with their customers. The capacity to make sense of the message that is being conveyed when we communicate has been reserved to humans alone, but we are building the next generation of solutions that will mimic our ability to understand language, ensuring that the customer needs are always well understood and efficiently handled. We are a growing team of curious and talented people that are focused on leveraging the power of Generative AI, Speech Recognition, NLP and predictive ML to deliver added value to our customers. What do we need We focus on Applied AI research and engineering to bridge the gap between AI capabilities and Talkdesk products. We re looking for AI scientists who geek out on solving business problems and impacting millions of people s daily lives. We need someone that is a natural problem solver, who likes to be challenged, has the drive to explore, and is committed to quality. We expect you to be a team player, reliable, and easy to communicate with. You will have to leverage different AI modeling techniques to deliver state of the art solutions around natural language understanding and generation. More specifically, you will have to: Focus on delivering working and robust products/models to production. Explore, clean, and transform large datasets of unstructured data; Apply, combine, and fine-tune different predictive and LMM models to achieve optimal and accurate results; Build pipelines that provide observability, metrics-driven monitoring of AI solutions and safe AI in the wild; What are we looking for 5-10 years industry experience post BS or MS in the areas of Science, Engineer or Statistics Hands-on experience with generative language models (including prompt engineering, fine-tuning, and monitoring) and related frameworks (e.g., LangChain, LlamaIndex, NeMo) Data curation and application of PEFT approaches for tuning open source LLMs Knowledge and experience building guardrails for GenAI applications Relevant experience with developing production-grade NLP/Speech tasks. Familiarity with optimizing LLMs and model serving at scale Familiarity with supervised and unsupervised machine learning algorithms (e.g., neural networks, SVM, decision trees, clustering) Comfortable with SDLC and working in planned and predictable development iterations Fluency in Python and familiarity with Java or Scala Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)