At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! What are we doing? At Talkdesk we are reimagining how people experience contact centers, helping our customers create long lasting and meaningful relations with their customers. The capacity to make sense of the message that is being conveyed when we communicate has been reserved to humans alone, but we are building the next generation of solutions that will mimic our ability to understand language, ensuring that the customer needs are always well understood and efficiently handled. We are a growing team of curious and talented people that are focused on leveraging the power of Generative AI, Speech Recognition, NLP and predictive ML to deliver added value to our customers. What do we need? We focus on Applied AI research and engineering to bridge the gap between AI capabilities and Talkdesk products. We're looking for AI scientists who geek out on solving business problems and impacting millions of people's daily lives. We need someone that is a natural problem solver, who likes to be challenged, has the drive to explore, and is committed to quality. We expect you to be a team player, reliable, and easy to communicate with. You will have to leverage different AI modeling techniques to deliver state of the art solutions around natural language understanding and generation. More specifically, you will have to: Focus on delivering working and robust products/models to production. Explore, clean, and transform large datasets of unstructured data; Apply, combine, and fine-tune different predictive and LMM models to achieve optimal and accurate results; Build pipelines that provide observability, metrics-driven monitoring of AI solutions and safe AI in the wild; What are we looking for? 8 -12 yrs industry experience post BS or MS in the areas of Science, Engineer or Statistics Hands-on experience with generative language models (including prompt engineering, fine-tuning, and monitoring) and related frameworks (e.g., LangChain, LlamaIndex, NeMo) Data curation and application of PEFT approaches for tuning open source LLMs Knowledge and experience building guardrails for GenAI applications Relevant experience with developing production-grade NLP/Speech tasks. Familiarity with optimizing LLMs and model serving at scale Familiarity with supervised and unsupervised machine learning algorithms (e.g., neural networks, SVM, decision trees, clustering) Comfortable with SDLC and working in planned and predictable development iterations Fluency in Python and familiarity with Java or Scala #LI- Hybrid Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! The Talent Operations Coordinator I is an entry-level role responsible for providing operational support to the talent acquisition and talent management functions within the organization. This position involves coordinating recruitment activities, managing talent data and systems, and supporting various talent-related initiatives. The Talent Operations Coordinator plays a crucial role in ensuring smooth and efficient talent processes, maintaining accurate talent data, and delivering a positive candidate and employee experience. Duties and Responsibilities: Schedule candidate onsite & virtual interviews for our global Talent Acquisition team through our scheduling applications Manage day-of-interview operations (point of contact for candidates to ensure interview experience is frictionless Develop and implement strategies, workflows, and processes to make the talent acquisition process seamless and scalable Assist with ATS (Greenhouse) optimization and training (including documentation in our company wiki) Maintain high integrity and accuracy of ATS (Greenhouse) data Provide Tier 1 support and day-to-day issue resolution to end-users of our ATS Complete reference checks for candidates at the offer stage as needed Qualifications: Bachelor s degree or equivalent work experience 1+ years of experience in Talent Acquisition/Human Resources/Administration preferred Ability to work in office from our Bengaluru office four (4) days per week Exposure to Applicant Tracking System (ATS) Fast-growing startup experience preferred Excellent analytical/quantitative skills and the proven ability to translate analysis into actionable tasks Exceptional interpersonal skills with the keen ability to develop rapport with diverse candidates Ability to develop strong trusting relationships in a demanding and high-performing work environment Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

About the Role We re looking for a highly organized and strategic Technical Program Manager (TPM) to lead complex, cross-functional initiatives across our Product & Engineering teams. In this role, you ll drive execution from planning through release, ensuring alignment, accountability, and delivery across multiple stakeholders. You ll be the connective tissue that turns strategy into action, managing programs that accelerate product delivery, improve operational efficiency, and reduce delivery risk. Responsibilities Drive end-to-end program management for key product and platform initiatives from roadmap alignment through release Collaborate with Product, Engineering, Design, QA, and cross-functional teams to scope projects, define milestones, and track progress Build and maintain operating cadences such as planning sessions, status reviews, and retrospectives to ensure visibility and execution Identify and proactively manage risks, dependencies, and trade-offs across teams Ensure readiness for releases through coordination of QA, documentation, support enablement, and stakeholder communication Drive continuous improvement in product delivery processes, tooling, and team operations Provide clear reporting and program insights to leadership, escalating issues and blockers early Act as a strategic thought partner to team leads, helping translate vision into actionable plans Qualifications 5-8+ years of experience in Technical Program Management, Product Operations, or a related role within a SaaS or tech environment Strong understanding of agile development practices and SDLC Proven ability to lead large, cross-functional programs with multiple workstreams Exceptional organizational, communication, and stakeholder management skills Comfortable with ambiguity, change, and fast-paced environments Experience with program tracking tools (e.g., Jira, Asana, Confluence, Smartsheet) Technical background or familiarity with engineering concepts is a strong plus Nice to Have Experience working with globally distributed teams Background in release management or product operations PMP, Scrum, or Agile certification Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! What are we doing? At Talkdesk we are reimagining how people experience contact centers, helping our customers create long lasting and meaningful relations with their customers. The capacity to make sense of the message that is being conveyed when we communicate has been reserved to humans alone, but we are building the next generation of solutions that will mimic our ability to understand language, ensuring that the customer needs are always well understood and efficiently handled. We are a growing team of curious and talented people that are focused on leveraging the power of Generative AI, Speech Recognition, NLP and predictive ML to deliver added value to our customers. What do we need? We focus on Applied AI research and engineering to bridge the gap between AI capabilities and Talkdesk products. We’re looking for AI scientists who geek out on solving business problems and impacting millions of people’s daily lives. We need someone that is a natural problem solver, who likes to be challenged, has the drive to explore, and is committed to quality. We expect you to be a team player, reliable, and easy to communicate with. You will have to leverage different AI modeling techniques to deliver state of the art solutions around natural language understanding and generation. More specifically, you will have to: Focus on delivering working and robust products/models to production. Explore, clean, and transform large datasets of unstructured data; Apply, combine, and fine-tune different predictive and LMM models to achieve optimal and accurate results; Build pipelines that provide observability, metrics-driven monitoring of AI solutions and safe AI in the wild; What are we looking for? 8 -12 yrs industry experience post BS or MS in the areas of Science, Engineer or Statistics Hands-on experience with generative language models (including prompt engineering, fine-tuning, and monitoring) and related frameworks (e.g., LangChain, LlamaIndex, NeMo) Data curation and application of PEFT approaches for tuning open source LLMs Knowledge and experience building guardrails for GenAI applications Relevant experience with developing production-grade NLP/Speech tasks. Familiarity with optimizing LLMs and model serving at scale Familiarity with supervised and unsupervised machine learning algorithms (e.g., neural networks, SVM, decision trees, clustering) Comfortable with SDLC and working in planned and predictable development iterations Fluency in Python and familiarity with Java or Scala Hybrid Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. Show more Show less

Are you an experienced Salesforce Developer with a passion for innovation and a proven track record of success in Salesforce administrationOur team is looking for someone like you! As our ideal candidate, you will have in-depth hands-on experience customizing the Salesforce platform using declarative functionality and code when necessary to extend its capabilities. You should also have a deep understanding of Salesforce, Apex, LWC, Experience Cloud,CPQ, its out-of-the-box capabilities, and how to properly extend it to meet business needs. As a professional in your career, you should feel comfortable and confident in contributing to discovery sessions, acting as a technical advisor to our business partners and architects, and assisting our team in gathering and documenting technical requirements. In addition, you should have exposure to modern DevOps tooling and be able to assist the team in understanding the value of DevOps processes and how to implement and use these tools for development, deployment, and testing activities. You should also be comfortable analyzing the existing codebase and providing suggestions to optimize and reduce technical debt. Key Responsibilities You will be responsible for the design, development, testing and implementation of elegant solutions in our Salesforce instance Support and maintain current Salesforce instance(s), including the data model, coding best practices, user permissions, integrations with third party and internal applications, security settings Design, develop, test, document, and deploy high quality business solutions on the Salesforce platform based on business needs and industry best practices Work closely with team members to develop applications in Salesforce and research integration issues Recommend and implement improvements and new functionality in Salesforce, and deliver support and solutions for break/fix issues Communicate and collaborate with other technical resources and stakeholders regarding status, technical issues and creative solutions Perform ongoing Salesforce administration (create accounts / profiles, defining fields, updating layouts, reports, dashboards etc.) and development Develop administrative salesforce tools and functionality, research integration issues, and troubleshoot platform-related issues Review and respond to incident tickets utilizing a ticket tracking tool and follow up to ensure timely resolution Facilitate continuous improvement within the environment document best practices and operational procedures Monitor Salesforce.com usage for compliance maintain security for Salesforce.com data Stay current with emerging Salesforce and industry trends, best practices, and technologies. Identify opportunities for process improvement, system optimization, and automation to enhance the overall efficiency, performance, and user experience of Salesforce solutions Qualifications A bachelor s degree (preferably with an emphasis in Business Administration , Engineering or Information Systems), or equivalent experience 2- 4 years experience in Salesforce Development including Custom Objects, Apex, Triggers, Web Services, LWC, REST APIs, SOAP Web Services and Migration Tools, CI/CD and DevOps Tools Salesforce Certified System Architect or Salesforce Certified Technical Architect certifications preferred 3 + years experience in building custom UI solutions using Salesforce Lightning design system (SLDS), Salesforce Lightning UI, LWC, and web technologies (HTML 5, CSS3, XML, jQuery, JavaScript) Experience with Salesforce Platform events, Streaming API, Change data capture, Customer Data Platform and AgentForce 3+ year of experience in tools and technologies, such as JIRA/Confluence and Github 3+ years of experience Knowledge of Agile methodologies and working across entire software development lifecycle including design, development, testing, implementation, deployment, maintenance Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

Responsibilities: Influence a growing team while acting as a technical guide, being able to speak conceptually, document architecturally and be comfortable doing hands on coding as well Design scalable solutions using code to support business functions and product goals, knowing how to work in and around the limits of the platform Create and maintain product architecture diagrams, including system landscape, ERD, integration sequence flows, login flows, etc. of current state and future Communicate with product managers, cross functional development teams, network infrastructure, information security, data privacy compliance and salesforce architects to ensure a cohesive technical strategy is designed and executed upon Support and maintain current apps, including the data model, coding best practices, user permissions, integrations with internal applications, security settings Hands on development experience using technologies such as cloud apps, cloud infra, APIs, Analytics and AI technologies Design and implement integrations between Talkdesk and external systems, using APIs, middleware tools, and custom development. Identify integration patterns, recommend integration technologies, and ensure data integrity and security Requirements: 6+ years experience in Software Development, especially cloud apps Strong back-end skills with OOP and cloud dbs Experience with microservices architecture, APIs, message brokers, Kubernetes/EKS or other container orchestrators Experience working with CI/CD Experience in Product development Plus: experience with Kotlin, Java, Spring Boot Plus: experience with Temporal ( temporal.io ) Plus: experience with cloud integrations Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! The Talent Operations Coordinator I is an entry-level role responsible for providing operational support to the talent acquisition and talent management functions within the organization. This position involves coordinating recruitment activities, managing talent data and systems, and supporting various talent-related initiatives. The Talent Operations Coordinator plays a crucial role in ensuring smooth and efficient talent processes, maintaining accurate talent data, and delivering a positive candidate and employee experience. Duties and Responsibilities: Schedule candidate onsite & virtual interviews for our global Talent Acquisition team through our scheduling applications Manage day-of-interview operations (point of contact for candidates to ensure interview experience is frictionless Develop and implement strategies, workflows, and processes to make the talent acquisition process seamless and scalable Assist with ATS (Greenhouse) optimization and training (including documentation in our company wiki) Maintain high integrity and accuracy of ATS (Greenhouse) data Provide Tier 1 support and day-to-day issue resolution to end-users of our ATS Complete reference checks for candidates at the offer stage as needed Qualifications: Bachelor’s degree or equivalent work experience 1+ years of experience in Talent Acquisition/Human Resources/Administration preferred Ability to work in office from our Bengaluru office four (4) days per week Exposure to Applicant Tracking System (ATS) Fast-growing startup experience preferred Excellent analytical/quantitative skills and the proven ability to translate analysis into actionable tasks Exceptional interpersonal skills with the keen ability to develop rapport with diverse candidates Ability to develop strong trusting relationships in a demanding and high-performing work environment Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. Show more Show less

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! The Principal Product Manager is responsible for leading the development and management of complex products from ideation to launch. This includes defining product strategy, conducting market research, developing product roadmaps, and collaborating with cross-functional teams to ensure successful product launches. The Principal Product Manager is a senior leader who provides guidance and direction to other product managers and technical staff. Duties and Responsibilities: Lead the development and management of complex products, from ideation to launch, ensuring they are completed on time, within budget, and meet quality standards Work closely with cross-functional teams, including Sales, Legal, Pricing, Billing, Engineering, Product Design, and Marketing, to ensure that all aspects of the product are aligned Develop and maintain product roadmaps, feature backlogs, and track progress against milestones Conduct market research,gather customer feedback and work closely with stakeholders to identify customer needs and use this information to inform product prioritisation decisions Develop and maintain relationships with key stakeholders, including customers and partners, to ensure that their needs are met and their feedback is incorporated into future products and updates Use data and metrics to measure the effectiveness of products and features, and make data-driven decisions to optimize product performance Manage the product lifecycle, from launch to end-of-life, ensuring that products are updated and maintained as needed Provide leadership and guidance to other product managers and technical staff, ensuring they have the resources and support needed to complete their work Manage relationships with suppliers, vendors, and contractors to ensure that products are developed and delivered on time and within budget Ensure that all product work is completed in compliance with industry regulations and standards. Qualifications: Overall 15- 18 years of experience range. Bachelor's degree in Business, Marketing, Engineering, or a related field Long standing experience in product management, with a proven track record of successfully launching and managing complex products At least 5 years of experience in technical, commercial and market knowledge across UCaaS, SIP Trunking and/or CCaaS market Proven experience with Global telcos or on internationally deployed products Experience in building and managing products across the complete customer journey, from Lead to Quote to Order and In-Life support. Strong leadership and project management skills, with the ability to manage and motivate a team of product managers and technical staff Strong analytical skills, with the ability to use and get hands-on gathering and reporting on data and metrics to make informed product decisions Experience in building and managing products across the complete customer journey, from Lead to Quote to Order and In-Life support. Experience in the production of high quality content for consumption by internal and external teams (e.g. Sales, Customers, CSMs, Support, etc) to underpin the launch of new features and products Experience in developing product strategy and roadmaps, with a deep understanding of customer needs, market trends, and competitive landscape Excellent commercial (P&L) experience and proven ability to collect and use product specific commercial performance data to make strategic and roadmap decisions Excellent communication skills, with the ability to effectively communicate product strategy and vision to cross-functional teams and senior leadership Experience working in an agile development environment, with a strong understanding of agile methodologies Experience in managing a product portfolio, with the ability to prioritize and manage multiple products simultaneously Desirable experience in the design and production of product performance dashboards to convey commercial (P&L) and adoption metrics in a consumable manner to senior stakeholders Strong understanding of industry regulations and standards Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. Show more Show less

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! The Role: As a Salesforce QA Engineer you’ll provide quality assurance on all of our Salesforce apps, solutions and implementations. You'll be responsible for providing end to end salesforce testing for all aspects of Salesforce including Apex, Visualforce, Lightning Web Component, Community/Experience Cloud development, design, configuration, testing and deployment of Salesforce.com solutions.The Salesforce QA Engineer is a critical team member who will help ensure that a solution fits the business needs. The Salesforce QA Engineer will work closely with the project team to review the overall requirements, develop test plans/cases, identify defects and push them to resolution, and contribute to successfully launching resulting solutions. Key Responsibilities Design test processes and procedures used to ensure that the Salesforce platform operates within defined requirements. Develop, execute, and maintain test plans, test cases, and automation scripts across Salesforce applications. Create detailed, comprehensive and well-structured test plans and test cases. Validate new functionality, APIs, workflows, integrations, and UI/UX elements for compliance and reliability.. Develop and maintain automated test scripts to reduce repetitive manual testing. In-depth functional testing – Must be able to evaluate functional stability to ensure business requirements are being met and are “fit-for-purpose” through end-to-end functional and automation testing. Implement automated testing frameworks to ensure regression coverage and speed up delivery cycles. Collaborate closely with product owners,developers and stakeholder teams to identify defects and ensure timely resolution. Ensure Salesforce platform configurations align with quality and security standards. Maintain detailed test documentation and participate in sprint planning and retrospectives. Conduct UAT and Track KPIs related to test coverage, defect rates, and release stability. Qualifications and Background Bachelor's degree in Computer Science, Engineering, Information Systems, or related discipline. 5 -8 years of work experience in Quality Assurance roles with automation testing experience in Salesforce and Salesforce CPQ environments. Experience with automated testing tools such as Provar,Selenium or ACCELQ, Experience in writing clear, concise and comprehensive test plans and test cases. Experience testing APIs, integrations, and cloud-native environments. Knowledge of testing integrations, and end-to-end system processes. Working knowledge of Agile/Scrum methodologies and collaboration tools (e.g., JIRA, Confluence) Be part of a company that values professional growth, inclusivity, and collaboration. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. Show more Show less

Job Description: Our Enterprise Data team provides Talkdesk with accurate & accessible data, decision support models & analyses, enablement training & services, as well as facilitation for all analytics endeavors across the company. Data Analyst Role will work alongside the business team and be responsible for collecting, cleaning, analyzing, and interpreting data to identify trends and patterns. In this role, you will need to use your knowledge of data pipeline orchestration, standard methodologies for data warehouse performance, data migration strategies, and analytics architecture to function collaboratively within a team environment. We are looking for someone who will apply software engineering standard methodologies to analytics code via the utilization of version control, testing and validation processes, and continuous integration. Responsibilities: Data Analytics: Create Tableau dashboards to support analytical business needs. Facilitate Data Operations : Monitor data quality dashboards for data discrepancies and work with respective teams to resolve data issues. Data Modeling: Write sql, create views and data models in Snowflake to support data analytics. Ad Hoc Reporting : Respond to ad hoc reporting requests from cross-functional teams for custom insights and analysis in a timely manner. Data Management : Participate in the Data Governance committee (led by IT) to ensure the integrity and accuracy of data used in reporting as well as ensuring consistency across departments and systems. Qualifications: Education : Bachelor s degree in Computer Science or related field required. Experience : Minimum of 1 year of progressive experience in data analysis, reporting. Technical Expertise : Proficient in SQL, Snowflake, Tableau Strong knowledge of Excel and data visualization tools. Data analysis: Strong understanding of data analysis principles and techniques. Data visualization: Ability to create compelling and informative visualizations. SQL: Expert level knowledge with SQL for data extraction and manipulation. Problem-solving: Ability to troubleshoot technical issues and find solutions. Communication : Good verbal and written communication Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

Job Description: As an Integration Developer, you will have an opportunity to support and maintain Integration infrastructure that surfaces Integrations across the company. The Integration team is really the intersection of business processes with business and applications. You will be responsible for documenting and maintaining the integration infrastructure and systems that support Talkdesk s SaaS platforms. The role may include documenting, designing and implementing integration solutions, developing and deploying data pipelines, and creating and maintaining Integration platform tools. Responsibilities Work closely with process owners and document the integration processes. Develop and maintain technical documentation, including design documents, database schema designs, and runbooks. Develop and maintain end-to-end integrations with our homegrown applications and various cloud platforms like Salesforce, Netsuite, Zuora, Coupa, Workday etc. Help lead the implementation and maintenance of the data platform solutions, ensuring data integrity, performance, and security. Collaborate with multi-functional teams including data scientists, analysts, and software engineers to understand data requirements and deliver high-quality solutions. Evaluate and implement standard practices for data ingestion, ETL processes, and data quality frameworks. Optimize and tune data processing workflows and SQL queries for improved performance and efficiency. Contribute to ad hoc projects executed by the business analytics team by structuring integrations, data, conducting analyses, and synthesizing presentations or other report-outs Stay up-to-date with industry trends and advancements in integration, continuously improving the teams technical knowledge and skills. Collaborate with infrastructure and operations teams to ensure reliable and scalable data storage, processing, and monitoring solutions. Develop an in-depth understanding of our industry on integration platforms like Boomi, Starburst. What You Bring To The Team Bachelors degree in Computer Science, Engineering, or a related field. Advanced degree preferred. Proven experience (1+ years) with Integration engineering, designing and implementing data pipelines, and building ETL infrastructure. Design and implement integrations using an iPaaS solution. Troubleshoot and resolve issues related to integrations, working with stakeholders and the iPaaS vendor as necessary Good knowledge and exposure in working with Boomi, Snowflake and dbt, including data modeling, ETL, and data quality assurance. Proficiency in SQL and experience with optimizing and tuning queries for performance. Good understanding of data warehousing concepts, dimensional modeling, and data integration techniques. Experience with cloud platforms (e.g., AWS, Azure, GCP) and cloud-based data technologies is plus. Good programming skills in Python or other scripting languages for data manipulation and automation. Excellent problem-solving and troubleshooting abilities with a keen attention to detail. Strong communication skills with the ability to effectively collaborate with multi-functional teams and partners. Clear communication about complex technical topics Comfortable working in a fast-paced and highly collaborative environment Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! Responsibilities: Influence a growing team while acting as a technical guide, being able to speak conceptually, document architecturally and be comfortable doing hands on coding as well Design scalable solutions using code to support business functions and product goals, knowing how to work in and around the limits of the platform Create and maintain product architecture diagrams, including system landscape, ERD, integration sequence flows, login flows, etc. of current state and future Communicate with product managers, cross functional development teams, network infrastructure, information security, data privacy & compliance and salesforce architects to ensure a cohesive technical strategy is designed and executed upon Support and maintain current apps, including the data model, coding best practices, user permissions, integrations with internal applications, security settings Hands on development experience using technologies such as cloud apps, cloud infra, APIs, Analytics and AI technologies Design and implement integrations between Talkdesk and external systems, using APIs, middleware tools, and custom development. Identify integration patterns, recommend integration technologies, and ensure data integrity and security Requirements: 6+ years’ experience in Software Development, especially cloud apps Strong back-end skills with OOP and cloud dbs Experience with microservices architecture, APIs, message brokers, Kubernetes/EKS or other container orchestrators Experience working with CI/CD Experience in Product development Plus: experience with Kotlin, Java, Spring Boot Plus: experience with Temporal (temporal.io) Plus: experience with cloud integrations Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. Show more Show less

We are looking for an engineer to focus on Developer Experience and who can help us design, build, and maintain high-performance, scalable, and reliable services. As Talkdesk provides a Contact Center service, we play a very critical role in our Customer s business operations and therefore need to provide a highly available and fault tolerant service. We believe in a DevOps philosophy where every engineering team at Talkdesk should be responsible for the software they build and deploy and SREs play a critical role in ensuring that the teams have the tools, practices, and expertise to make that happen in a blame free culture.Our mission is to improve developers experience by giving them the tools to manage the entire software lifecycle and to be self-sufficient. To help with this we are building our own internal PaaS using the latest technologies like Kubernetes, Prometheus, Kotlin and others. This platform is an important pillar in Talkdesk s engineering effort and helps us deliver better, faster and more reliable solutions for our customers. Responsibilities : Maintain and improve availability, latency, and performance of production services. Participate in incident response. Write and maintain operational documentation, runbooks, and architecture diagrams. Evolve infrastructure automation using Terraform or similar tools to remove as much as possible any human intervention. Help automate infrastructure provisioning and other engineering processes. Build internal platforms, tools, and frameworks to improve developer productivity and service reliability. Work with software engineers to understand system behavior and build reliability into services Skills and Qualifications : 3-5 years of experience in Site Reliability Engineering, DevOps, or Platform Engineering. Understand large-scale complex systems from a reliability perspective. Passion for producing clean, standards-compliant, secure code. Bringing a developer mindset and applying it to infrastructure. Experience with Linux/Unix systems. Experience with Kubernetes. Solid experience with tools like Terraform, Ansible, Helm. Proficiency in script writing for automating the execution of certain tasks with a programming language like Python, Bash or any other scripting language. Experience with at least one relational and non-relational databases (ex: PostgreSQL, MySQL, MongoDB, Redis, ElasticSearch). Familiarity with debugging distributed systems and analyzing system logs and metrics. Nice to haves / Pluses : Experience with cloud-based solutions such as Amazon AWS, Google Cloud, or Microsoft Azure. Experience supporting scalable DBs like PostgreSQL, or MongoDB in production. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! At Talkdesk, Product Designers are responsible for the whole design process - from product discovery to delivery. As Senior Product Designer, you will be working with a multidisciplinary team, from product managers to engineering, and data scientists, discovering UX findings with customers and end-users, defining, leading, analyzing, and sharing UX research and design studies to better understand our users and help answer the core questions of the business. What you will be doing Help and collaborate on UX product vision and strategy definition for our products; Make UX discoveries with other designers and product teams remotely with end-users; Update our personas based on continuous UX research; Co-design with peers and deliver design work that meets user needs, business requirements and technical feasibility; Working with leaders of other functions (e.g. PM, Eng, Marketing, Sales) to ensure that teams are collaborating effectively to act the company strategy; Sketch and prototype ideas to quickly assess their viability and design the fine-grained details of components, interactions, and transitions; Test the prototypes with end-users and refine the designs to improve the user experience; Document the design specifications and UX guidelines of the visual artifacts; Evangelize the importance of design and UX research as part of Talkdesk’s Design System; Be a host and active contributor to design discussions, workshops, and agile ceremonies; Guide our junior and mid-designers in processes and sharing knowledge. What skills do you need 5+ years of experience in similar positions; Comprehensive understanding of applying user-centered design methodologies to tackle complex product problems; Deep knowledge of a broad range of UX research methods and passion for sharing this knowledge with others; Experience defining, conducting, and analyzing usability sessions with end-users and usability reviews with designers; Comfortable with end-to-end processes—from discovery to execution, lo-fi & hi-fi prototyping skills; Clear and objective communication skills adjusting to PMs, developers, designers, and other team members; Ability to provide constructive and effective feedback to guide and help team members achieve a positive outcome. Walk the talk; Passionate about solving complex design challenges that will improve people’s lives. What will put you ahead? Experience with User Research activities in different fields for a contact center business with an agent, supervisor, or admin persona; Experience or interest in SaaS or enterprise applications; Experience developing an enterprise UX Research capability; Ability to co-work independently and from an onsite location based in Bangalore - India, that needs to collaborate with Portugal, China, and the US; Experience working in an agile iterative methodology; Experience in sharing and learning on Pair design and Design critique sessions. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

As Senior Product Designer, you will be working with a multidisciplinary team, from product managers to engineering, and data scientists, discovering UX findings with customers and end-users, defining, leading, analyzing, and sharing UX research and design studies to better understand our users and help answer the core questions of the business. What you will be doing Help and collaborate on UX product vision and strategy definition for our products; Make UX discoveries with other designers and product teams remotely with end-users; Update our personas based on continuous UX research; Co-design with peers and deliver design work that meets user needs, business requirements and technical feasibility; Working with leaders of other functions (eg PM, Eng, Marketing, Sales) to ensure that teams are collaborating effectively to act the company strategy; Sketch and prototype ideas to quickly assess their viability and design the fine-grained details of components, interactions, and transitions; Test the prototypes with end-users and refine the designs to improve the user experience; Document the design specifications and UX guidelines of the visual artifacts; Evangelize the importance of design and UX research as part of Talkdesk s Design System; Be a host and active contributor to design discussions, workshops, and agile ceremonies; Guide our junior and mid-designers in processes and sharing knowledge. What skills do you need 5+ years of experience in similar positions; Comprehensive understanding of applying user-centered design methodologies to tackle complex product problems; Deep knowledge of a broad range of UX research methods and passion for sharing this knowledge with others; Experience defining, conducting, and analyzing usability sessions with end-users and usability reviews with designers; Comfortable with end-to-end processes from discovery to execution, lo-fi & hi-fi prototyping skills; Clear and objective communication skills adjusting to PMs, developers, designers, and other team members; Ability to provide constructive and effective feedback to guide and help team members achieve a positive outcome. Walk the talk; Passionate about solving complex design challenges that will improve people s lives. What will put you ahead Experience with User Research activities in different fields for a contact center business with an agent, supervisor, or admin persona; Experience or interest in SaaS or enterprise applications; Experience developing an enterprise UX Research capability; Ability to co-work independently and from an onsite location based in Bangalore - India, that needs to collaborate with Portugal, China, and the US; Experience working in an agile iterative methodology; Experience in sharing and learning on Pair design and Design critique sessions. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc)

Responsibilities: Development of cloud apps using cutting-edge technologies (cloud infra, APIs, Analytics and AI technologies) Design and implement integrations between Talkdesk and external systems, using APIs, middleware tools, and custom development. Support and maintain current apps, including the data model, coding best practices, user permissions, integrations with internal applications, security settings Requirements: 2+ years experience in Software Developmentespecially cloud apps Strong back-end skills with OOP and cloud dbs Experience with - or knowledge - of microservices architecture, APIs, message brokers, Kubernetes/EKS or other container orchestrators Experience in Product development - or a clear interest in working in this domain Plus: experience with Kotlin, Java, Spring Boot Plus: experience with Temporal ( temporal.io ) Plus: experience with cloud integrations Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

Job Summary: At Talkdesk, our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services. Through our Agile Coaches, we promote agile and collaborative practices and pair programming and we won t let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge, not from the position and we always treat others with respect, deference, and patience. Do you love APIs, databases, messaging, and open source? Do you crave great challenges that will make you feel awesome once you solve them? Were looking for software engineers like you to join a team of amazing developers that is completely disrupting an industry. Talkdesk is looking for Salesforce Developers. You will be a part of our Contact Center as a Service Team and responsible for creating extensions to the Salesforce Sales Cloud and Service Cloud platforms that have a deep integration with Talkdesk s innovative call center platform. Responsibilities: Participate in the full application life cycle from technical design to development, testing, and deployment Work closely with the Product Managers to understand business requirements and determine scope of development efforts Work closely with Talkdesk Engineering Teams to coordinate efforts and dependencies Required Skills: Deep knowledge of Force.com Apex and Visualforce coding and best practices Deep knowledge of the SFDC database model Good knowledge of bidirectional data integration using REST-based web services Experience integrating customized remote applications into SFDC Knowledge of HTML, CSS, Javascript and REST-based web services Knowledge of object-oriented methodologies and approaches Experience troubleshooting and finding multiple solutions to a complex problem Established leadership skills with a team-player mentality required Ability to communicate effectively both written and verbally Ability to work in a rapidly changing environment Required Experience: Bachelor s degree in Computer Science, Information Systems or related field of study Salesforce.com Certified Force.com Advanced Developer is a plus Experience in Agile development methodology/Scrum is a plus Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! Responsibilities: Development of cloud apps using cutting-edge technologies (cloud infra, APIs, Analytics and AI technologies) Design and implement integrations between Talkdesk and external systems, using APIs, middleware tools, and custom development. Support and maintain current apps, including the data model, coding best practices, user permissions, integrations with internal applications, security settings Requirements: 2+ years’ experience in Software Developmentespecially cloud apps Strong back-end skills with OOP and cloud dbs Experience with - or knowledge - of microservices architecture, APIs, message brokers, Kubernetes/EKS or other container orchestrators Experience in Product development - or a clear interest in working in this domain Plus: experience with Kotlin, Java, Spring Boot Plus: experience with Temporal (temporal.io) Plus: experience with cloud integrations Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! The Talent Operations Coordinator I is an entry-level role responsible for providing operational support to the talent acquisition and talent management functions within the organization. This position involves coordinating recruitment activities, managing talent data and systems, and supporting various talent-related initiatives. The Talent Operations Coordinator plays a crucial role in ensuring smooth and efficient talent processes, maintaining accurate talent data, and delivering a positive candidate and employee experience. Duties and Responsibilities: - Schedule candidate onsite & virtual interviews for our global Talent Acquisition team through our scheduling applications - Manage day-of-interview operations (point of contact for candidates to ensure interview experience is frictionless) - Develop and implement strategies, workflows, and processes to make the talent acquisition process seamless and scalable - Assist with ATS (Greenhouse) optimization and training (including documentation in our company wiki) - Maintain high integrity and accuracy of ATS (Greenhouse) data - Provide Tier 1 support and day-to-day issue resolution to end-users of our ATS - Complete reference checks for candidates at the offer stage as needed Qualifications: - Bachelors degree or equivalent work experience - 1+ years of experience in Talent Acquisition/Human Resources/Administration preferred - Ability to work in office from our Bengaluru office four (4) days per week - Exposure to Applicant Tracking System (ATS) - Fast-growing startup experience preferred - Excellent analytical/quantitative skills and the proven ability to translate analysis into actionable tasks - Exceptional interpersonal skills with the keen ability to develop rapport with diverse candidates - Ability to develop strong trusting relationships in a demanding and high-performing work environment Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.),