Job
Description
We are looking for an engineer to focus on Developer Experience and who can help us design, build, and maintain high-performance, scalable, and reliable services. As Talkdesk provides a Contact Center service, we play a very critical role in our Customer s business operations and therefore need to provide a highly available and fault tolerant service. We believe in a DevOps philosophy where every engineering team at Talkdesk should be responsible for the software they build and deploy and SREs play a critical role in ensuring that the teams have the tools, practices, and expertise to make that happen in a blame free culture.Our mission is to improve developers experience by giving them the tools to manage the entire software lifecycle and to be self-sufficient. To help with this we are building our own internal PaaS using the latest technologies like Kubernetes, Prometheus, Kotlin and others. This platform is an important pillar in Talkdesk s engineering effort and helps us deliver better, faster and more reliable solutions for our customers. Responsibilities : Maintain and improve availability, latency, and performance of production services. Participate in incident response. Write and maintain operational documentation, runbooks, and architecture diagrams. Evolve infrastructure automation using Terraform or similar tools to remove as much as possible any human intervention. Help automate infrastructure provisioning and other engineering processes. Build internal platforms, tools, and frameworks to improve developer productivity and service reliability. Work with software engineers to understand system behavior and build reliability into services Skills and Qualifications : 3-5 years of experience in Site Reliability Engineering, DevOps, or Platform Engineering. Understand large-scale complex systems from a reliability perspective. Passion for producing clean, standards-compliant, secure code. Bringing a developer mindset and applying it to infrastructure. Experience with Linux/Unix systems. Experience with Kubernetes. Solid experience with tools like Terraform, Ansible, Helm. Proficiency in script writing for automating the execution of certain tasks with a programming language like Python, Bash or any other scripting language. Experience with at least one relational and non-relational databases (ex: PostgreSQL, MySQL, MongoDB, Redis, ElasticSearch). Familiarity with debugging distributed systems and analyzing system logs and metrics. Nice to haves / Pluses : Experience with cloud-based solutions such as Amazon AWS, Google Cloud, or Microsoft Azure. Experience supporting scalable DBs like PostgreSQL, or MongoDB in production. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
