572 Operational Support Jobs

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 4 / H Country/Location: Noida, India Department: GSS English & Exams (IELTS Operations) Contract Type: Fixed Term Contract, until 31st March 2026 Closing Date: Tuesday, 24th June 2025- 23:59 Malaysia Time (GMT +8) Role Purpose Collaborate closely with the Global Marking Support team to support Examiner Hubs in achieving consistent and effective operations. Ensure that all processes within the Hubs are executed to a high standard, fully compliant with internal policies and external regulations, and able to withstand audit or external review. Role Accountabilities The role is responsible for delivering efficient and high-quality operational support across the Global Marking Function by implementing standardized procedures, managing logistics, and ensuring timely completion of key milestones. It involves proactive communication and coordination with team leaders, examiners, and test centers, while maintaining high standards of customer service and timely resolution of queries. The post holder builds strong working relationships with internal and external stakeholders, adheres to regulatory and internal compliance requirements, and provides accurate reporting and data analysis to support decision-making. Additionally, the role supports resource planning, examiner utilization tracking, and may contribute to the day-to-day performance management and training of examiners to ensure consistent and effective service delivery. Role specific skills, knowledge and experience The ideal candidate will have at least two years of experience in a customer service or backend operations role, with a proven ability to meet tight, non-negotiable deadlines while maintaining excellent organizational skills. They should be comfortable handling phone communications, capable of keeping clear and accurate records especially in interactions with Examiners and willing to work in a 24/7 operational environment. Experience working as part of a dispersed team and the ability to adapt positively to change are also highly desirable. Further Information Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations. Education: A bachelors degree in any discipline is required. Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided. Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit. Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential.There is no hybrid work arrangement for this position and it requires working onsite five days a week. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

Summary Expert in Marketing Cloud technology, providing end-to-end operational support and strategic advice on email deliverability. Leveraging extensive experience in marketing automation, ensure that email campaigns not only reach their intended audience but also adhere to best practices and regulatory standards to optimize engagement and effectiveness. About the Role Location - Hyderabad #LI Hybrid About the Role: Expert in Marketing Cloud technology, providing end-to-end operational support and strategic advice on email deliverability. Leveraging extensive experience in marketing automation, ensure that email campaigns not only reach their intended audience but also adhere to best practices and regulatory standards to optimize engagement and effectiveness. Key Responsibilities: Email Authentication : Enable SPF, DKIM, and DMARC at the account with IT support collaboration to ensure email authenticity by collaborating with DNS teams. IP Warming : Execute gradual IP warming strategies to build and maintain a strong sender reputation. Reputation Management : Monitor sender scores and manage blacklist issues to maintain high deliverability rates. Deliverability Monitoring : Conduct detailed analysis of bounce rates, complaint rates, and other deliverability metrics to identify and resolve issues. Content and Design Best Practices : Ensure email campaigns adhere to design best practices and legal requirements, enhancing their effectiveness and compliance. Data Quality and List Management : Recommend and implement strategies for segmentation, personalization, and data hygiene to increase user engagement. Essential Requirements: BTech / Masters in Technology or Masters in Business Administration. Overall, 4+ years of hands-on experience in Salesforce Marketing Cloud, especially within SFMC Campaigns with Email Specialist certification required. Extensive experience in Marketing Cloud technology and marketing automation. Proficient in setting up and managing email authentication protocols (SPF, DKIM, DMARC). Skilled in IP warming strategies. Strong capabilities in monitoring and managing sender reputation, including blacklist issues. Expertise in analyzing deliverability metrics and resolving related issues. Knowledgeable in email content and design best practices, as well as compliance with legal standards. Focused on maintaining high data quality and effective list management techniques, including segmentation and personalization. Familiarity with GDPR and other data protection regulations. Good understanding of the pharmaceutical commercial data landscape and commercial processes. Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage. . Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

Join us as an Infrastructure Engineer You ll collaborate in building the best possible solutions for public and private cloud environments and engineer infrastructure technology to comply with security, resilience, sustainability, and operational requirements with observability and guardrails built in You ll also use automation to provide testing and a route to live for the product, identifying ways to use new and existing technology tools to enhance performance, removing inefficiencies This is a chance to work with colleagues across the bank to share engineering best practices, allowing you to provide thought leadership while developing solutions Were offering this role at vice president level What youll do As an Infrastructure Engineer, you ll contribute to and manage the selection, creation and maintenance of technologies required to meet the needs of our customers, strategic targets and architecture outcomes, along with developing products using modern engineering practices and tools. We ll look to you to collaborate with Product Owners to develop product roadmaps and manage the lifecycle of the teams products and support engineered products to respond to customer feedback, new feature requests, resolve production issues and help customers consume our products. Additionally, you ll: Take a lead role within a team to design and engineer intuitive, self-service infrastructure products Develop technical skills through continuous learning and development Contribute to the delivery of infrastructure as code solutions Build an awareness of design thinking tools and techniques with users in order to improve your product Provide operational support for pattern or product related issues Work with key vendors in the delivery of the infrastructure services and technology for the product The skills youll need To thrive in this role, you ll have strong knowledge of reliability systems thinking and experience of site reliability engineering. You ll need experience of using a data driven and scientific approach to fact finding. We ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes. You ll work closely with our feature team and other colleagues to meet defined service level objectives and continually improve system and environment reliability. You ll define SLOs, SLIs and error budgets that support finding the right balance between risk reliability and continuous improvement. Furthermore, you ll need: Strong knowledge of deploy and release services, automation, and troubleshooting Experience of utilising tools and technology across the software development lifecycle Experience using mathematical and statistical models to assess trends Strong communication skills with the ability to proactively engage with a wide range of stakeholders In depth experience with observability tools such as Grafana, Prometheus and OpenTelemetry Strong knowledge of public cloud environments such as AWS and GCP, and Infrastructure as Code tools such as Terraform Hours 45 Job Posting Closing Date: 01/07/2025

Manage databases by designing, installing, configuring and maintaining complex database systems. Monitor database systems for performance issues and implement corrective measures. Optimize queries and database configurations to improve performance. Provide technical guidance and support on database-related developmental tasks. Provide operational support in the management of databases based on a variety of systems, such as VMWare, EC2, Azure VM, WSFC clusters and AO clusters. Support the deployment of code and execution of complex tasks on KNA databases, including,but not limited to Application deployments, O/S and databases engines patches and upgrades, Data refreshes in non-production environments and security changes Maintain and upgrade DBA tools and settings (proactively or by request) of enterprise monitoring tools. Use/Maintain documentation/runbooks related to periodical tasks, like upgrades, environment refresh tool, security changes Complete on-call rotations and work outside regular business hours and on weekends. Hybrid Schedule: 3 days remote / 2 days in office 30-day notification period preferred Minimum Qualifications Bachelor s degree in Computer Science, Information Technology, or a related field, or equivalent experience. 6+ years of experience in the field Strong problem-solving and analytical skills. Excellent communication and interpersonal abilities. Ability to work independently and as part of a team in a fast-paced environment. Eagerness to learn and adapt to new technologies and processes. Preferred Qualifications Experience with Azure/AWS/On-Prim Ms-Sql Databases. Experience with monitoring tools like DPA,Dynatrace. Azure/AWS or Any other DB Architect certification is a plus. Experience with scripting languages (e.g., Python, Bash) is a plus.

What does this role entail Coordinate HR administrative tasks, employee lifecycle events, and HR operations Support end-to-end onboarding and offboarding processes Maintain and update employee records and HR databases accurately Liaise with internal departments to ensure smooth HR service delivery Assist in organizing employee engagement activities and internal communication Help drive HR projects such as policy revisions, audits, and process documentation Schedule and facilitate interviews, training sessions, and HRIS upkeepingWhat lands you in this role Proven experience of at least 6 months as an HR Coordinator, HR Assistant, or in a similar HR support role. Familiarity with HRIS systems, Excel, and document management tools Strong organizational and multitasking abilities Excellent communication and interpersonal skills Bachelors/Master s in Human Resources, Psychology, or related field Exposure to the IT/Analytics/SaaS industry will be an added advantage What we offer An opportunity to be part of some of the best enterprise SaaS products to be built out of India. Opportunities to quench your thirst for problem-solving, experimenting, learning, and implementing innovative solutions. A flat, collegial work environment, with a work hard, play hard attitude. A platform for rapid growth if you are willing to try new things without fear of failure. Remuneration with best-in-class industry standards, with generous health insurance cover

Req ID: 321757 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a PLSQL Dev - Digital Engineering Sr. Engineer to join our team in Remote, Karn taka (IN-KA), India (IN). 1. SQL/PL SQL 2. SCPO/PDC Data model understanding 3. Platform components like LTD, Data function [optional] Job Description What we are looking for: Should have good understanding in SQL, PL/SQL, Oracle. knowledge in scripting (batch/perl/Python, any) is an advantage. Domain knowledge in the Supply Chain Planning & Optimization Suite of JDA products is an advantage. Preferable to have implementation or operational support experience on Supply Chain Planning &Optimization Suite of JDA products. Should have understanding of any job scheduler & preferable control-m batch scheduling and understand batch processing design and SLA s. Understanding of cloud & SAAS applications & experience in using JIRA and ServiceNow/SalesForce. Good Communication skills required to navigate discussions with internal and external stakeholders on issues and troubleshooting. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Req ID: 319114 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a PaloAltoNetwork Security Senior Specialist to join our team in Bangalore, Karn taka (IN-KA), India (IN). The Network Security advisor will engage in daily maintenance and operations of the Firewall, Prisma, Routing & Switching and AWS cloud Networking. The Network Security Advisor will work primarily with Network Security products from Palo Alto, The Network Security advisor would design, confirm, determine and/or troubleshoot traffic flows, security implementation and configurations etc. Network Security Services include daily maintenance and operations of multiple customers network security infrastructure. The successful candidate will be required to troubleshoot firewall and network traffic flows, as well as maintain accurate documentation of network and security products, support activities and processes. The candidate will also be required to work independently and remotely when troubleshooting and must have the ability to solve problems with minimal client input and ability to escalate when solution is not readily apparent. The Network Security Advisor would work on Requests, Changes, Incidents and Problem records to support our customers network security environment. Implement Network Security solutions and provide operational support in a customer environment. Support Palo Alto, Prisma SASE solution. Will provide technical escalation to L1 support engineers. Provide On-call support for high severity incidents in a 24x7 environment. Detect security issues, create customer tickets, and manage problems until closure. Ensure that Service Level Agreements and operational standards are met. Perform system maintenance, checkups and maintain current documentation. Provide resolution plans for device issues. Propose service, process, and technical improvements to management. Experience and at least 5 years Network Security administration experience. Excellent Time Management skills required to properly manage operations duties and other task that will assist in the optimization of the firewall team. Working with internal tools to complete configuration backup/restore as well as monitoring and reporting. Responsibilities included assisting in Daily Steady State operations in request and change management as well as weekly on-call rotation support. Complete Weekly/Monthly Health Status checks across all support network security platforms. Working with multiple customers support environment to complete upgrades, patches, overall operational support. Assist in conducting rule set reviews to improve overall security footprint for our customers. Provide operational support of the Network & Security environments. Detect security issues, create customer tickets and manage problems until closure. Ensure that Service Level Agreements and operational standards are met. Perform system maintenance, checkups and maintain current documentation. Provide resolution plans for device issues. Propose service, process and technical improvements to management. Minimum 8-9 overall years experience in Networking 5 years of Palo Alto, NGFW, SASE

Req ID: 322924 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Linux/Unix Admin to join our team in Chennai, Tamil N du (IN-TN), India (IN). We are seeking candidates for Level 3 Unix Senior systems administrator group to support franchise critical applications within the banking sector. The role will provide depth operational support of Unix platforms across IaaS, MVM, Standalone physical nodes and Veritas clusters. Core responsibilities will involve planning and coordination of tasks related to advanced OS administration, subject matter expertise, infrastructure product management and ensuring optimal level 3 SA support for corporate applications. Develop reports and metrics to assist management in progress, tracking and set priorities. The individual will be responsible for overseeing all infrastructure-initiated deployments and vendor escalations. Automate processes and improve efficiencies. Adhere to corporate and business specific policies and consider appropriate controls as part of day-to-day responsibilities. Partner closely with business teams and maintain a strong client focus to drive customer satisfaction. Due to the global nature of the roles, working hours may vary and the successful candidate is expected to adapt to the completing and challenging needs of his or her business line(s). Significant Technology Infrastructure experience is essential, and while fintech organizational knowledge would be a bonus, but not mandatory for this role. Core Skills: Strong customer and quality focus is must. Strong customer and colleague communication skills, both written and verbal. Strong organization and planning skills. Interaction with staff across diverse geographies and cultures. Ability to react to a dynamic environment. Ability to remain calm and objective in a high-pressure environment. Strong problem-solving skills, judgements and decision-making skills required. Must have strong self-solving management and be ready to use own initiative. Must be a strong team-player and collaborator. Time management and prioritization skills. Ability to develop strong working relationships. Ability to work under pressure and meet aggressive deadlines. Ability to positively influence others. Business acumen. Flexible and self-motivated. Good documentation and presentation skills. Excellent organizational, interpersonal and project management skills. Technical Skills: 5-7 years of Linux Administration (RHEL 7 and 8 experience). VCS (Veritas Cluster) experience is a must and should have worked on Linux clusters. Proficient with performance and systems management. Good understanding of Linux builds and monitoring tools. Familiarity of Oracle Database and ASM. Strong scripting knowledge to automate functions. Experience with Ansible. Certification on Redhat Administration is a plus.

PFB JD for Linux L3. Job Description: We are seeking candidates for Level 3 Unix Senior systems administrator group to support franchise critical applications within the banking sector. The role will provide depth operational support of Unix platforms across IaaS, MVM, Standalone physical nodes and Veritas clusters. Core responsibilities will involve planning and coordination of tasks related to advanced OS administration, subject matter expertise, infrastructure product management and ensuring optimal level 3 SA support for corporate applications. Develop reports and metrics to assist management in progress, tracking and set priorities. The individual will be responsible for overseeing all infrastructure-initiated deployments and vendor escalations. Automate processes and improve efficiencies. Adhere to corporate and business specific policies and consider appropriate controls as part of day-to-day responsibilities. Partner closely with business teams and maintain a strong client focus to drive customer satisfaction. Due to the global nature of the roles, working hours may vary and the successful candidate is expected to adapt to the completing and challenging needs of his or her business line(s). Significant Technology Infrastructure experience is essential, and while fintech organizational knowledge would be a bonus, but not mandatory for this role. Core Skills: Strong customer and quality focus is must. Strong customer and colleague communication skills, both written and verbal. Strong organization and planning skills. Interaction with staff across diverse geographies and cultures. Ability to react to a dynamic environment. Ability to remain calm and objective in a high-pressure environment. Strong problem-solving skills, judgements and decision-making skills required. Must have strong self-solving management and be ready to use own initiative. Must be a strong team-player and collaborator. Time management and prioritization skills. Ability to develop strong working relationships. Ability to work under pressure and meet aggressive deadlines. Ability to positively influence others. Business acumen. Flexible and self-motivated. Good documentation and presentation skills. Excellent organizational, interpersonal and project management skills. Technical Skills: 5-7 years of Linux Administration (RHEL 7 and 8 experience). VCS (Veritas Cluster) experience is a must and should have worked on Linux clusters. Proficient with performance and systems management. Good understanding of Linux builds and monitoring tools. Familiarity of Oracle Database and ASM. Strong scripting knowledge to automate functions. Experience with Ansible. Certification on Redhat Administration is a plus.

Role & responsibilities - Proficiency in English and Hindi is required. Knowledge of additional regional languages is a plus, but not mandatory. - Strong logical thinking and problem-solving skills. - Basic computer knowledge is essential. - Flexibility to work in rotational shifts (24x7). - Previous experience in a voice process (6 months to 1 year) is preferred, but not mandatory.

The Program Governance team oversees project management, inter-company agreements (ICA), issue management, the new product approval process, audit, and independent compliance testing (ICT), and financial institution due diligence (FIDD) for GFCC. This is an exciting opportunity to join the Program Governance - Strategy & Enablement team that are responsible for oversight and strategic support to effectively drive and enhance the GFCC Program, partnering across the Compliance organization with SME s and with business partners across the enterprise. The expectations of our regulators, across the globe, continue to grow, and we need to ensure that our Financial Crimes Program continues to be effective and efficient globally, whilst also delivering to regulatory expectations at a market level. The role will support the team in providing key insights on the Financial Crimes Program to a range of stakeholders, through leveraging internal and external data sources and reports to identify key risks and emerging themes and determine root causes to inform required actions. The role will also enable enhancement to the program through effective project management of key initiatives. The successful candidate will be able to determine key insights from analyzing data and reporting for issues (ie issues, risk events, corrective actions to improve controls, audit findings) impacting the Financial Crimes Program, covering all lines of business and multiple markets. They will have a proven ability to work collaboratively with colleagues throughout the company, be able to work simultaneously on different initiatives and thrive in a changing environment. How will you make an impact in this role? Developing current reporting to highlight trends in risks across Lines of Business and global markets. Extract and Transform data from various in-house systems to provide clear and insightful reporting for various audiences using Python, SQL and Hadoop/PySpark. Create and Maintain Reports using Power BI and other visualization tools. Identifying opportunities to further enhance the current reporting processes. Analyzing high risk issues impacting the program to determine root causes and key themes. Ensuring Compliance requirements, roles, and responsibilities are clearly documented to enable ongoing program enhancement. Partnering with Compliance SMEs and business partners to track and analyze enhancement progress and adherence to compliance standards, ensuring that issues are clearly identified and escalated, and that various stakeholder groups have the relevant information they need to assess progress and understand remaining regulatory risks at the market, business unit and legal entity level. Managing global projects to enhance the Financial Crimes Program, ensuring key stakeholder engagement and alignment and timely risk mitigation. Problem solving to provide resolution options for obstacles to delivery of initiatives. Minimum Qualifications 5+ years proven experience and track record of success in project management or program governance within compliance or risk management Strong analytical skills, with the ability to understand and communicate clear insights from data and information, across varied sources. Python, PySpark, Big Data, SQL and Advanced Excel skills are a must have. Relevant Experience of using Power BI, Tableau and Archer would be beneficial. A consistently high performer with the ability to work independently, able to successfully balance multiple priorities over both the short and long term. Ability to effectively deliver initiatives through partnership and alignment with multiple internal stakeholders with competing needs. Exceptional organizational skills and an extremely positive can-do attitude Excellent written and verbal communication skills, including ability to communicate confidently and effectively with senior stakeholders. Strong written and verbal English skillset required Flexibility to accommodate schedules with business partners in various global markets when needed. Proven to have a global mindset; able to work we'll across time zones and work cultures. A working knowledge of the Financial Crimes program would be beneficial, as would experience within Operational Excellence, Audit or Compliance. We back you with benefits that support your holistic we'll-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as we'll as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-we'll-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

The Program Governance team oversees project management, inter-company agreements (ICA), issue management, the new product approval process, audit, and independent compliance testing (ICT), and financial institution due diligence (FIDD) for GFCC. This is an exciting opportunity to join the Program Governance - Strategy & Enablement team that are responsible for oversight and strategic support to effectively drive and enhance the GFCC Program, partnering across the Compliance organization with SME s and with business partners across the enterprise. The expectations of our regulators, across the globe, continue to grow, and we need to ensure that our Financial Crimes Program continues to be effective and efficient globally, whilst also delivering to regulatory expectations at a market level. The role will support the team in providing governance of the Financial Crimes Compliance Program activities, through effectively facilitating stakeholder meetings and providing reporting, leveraging internal and external data sources, to identify key risks and emerging themes and inform required actions. The role will also enable enhancement to the program through effective project management of key initiatives. The successful candidate will be able to facilitate meetings, drive alignment and delivery of outcomes and determine key insights for Senior Leadership on risks impacting the Financial Crimes Program. They will have a proven ability to work collaboratively, develop strong working relationships with colleagues throughout the company, be able to work simultaneously on different initiatives and thrive in a changing environment. How will you make an impact in this role? Ensuring effective governance of GFCC Leadership meetings including preparation and retention of minutes and presentations, tracking of actions and decisions and insightful reporting for Financial Crimes Program impacting issues and initiatives. Partnering with Compliance SMEs and business partners to track and analyze activities and enhancement progress and adherence to compliance standards, ensuring that issues are clearly identified and escalated, and that various stakeholder groups have the relevant information they need to assess progress and understand remaining regulatory risks at the market, business unit and legal entity level. Ensuring Compliance requirements, roles, and responsibilities are clearly documented to enable ongoing program enhancement. Building upon regular reporting to summarize financial crimes trends and risks across Lines of Business and global markets to meet the needs of stakeholders of differing levels of seniority. Analyzing outputs from risk management tools, systems and reports to provide clear and insightful reporting for various audiences. Identifying opportunities to further enhance the current reporting and processes. Analyzing high risk issues impacting the program to determine root causes and key themes. Managing global projects to enhance the Financial Crimes Program, ensuring key stakeholder engagement and alignment and timely risk mitigation. Problem solving to provide resolution options for obstacles to delivery of initiatives. Minimum Qualifications 5+ years proven experience and track record of success in program governance or project management within compliance or risk management. Ability to effectively deliver initiatives through partnership and alignment with multiple internal stakeholders with competing needs. Excellent written and verbal communication skills, including ability to communicate confidently and effectively with senior stakeholders. Strong analytical skills, with the ability to understand and communicate clear insights from data and information, across varied sources. Advanced excel skills (Pivot tables, Macros, or Power Query) and Power BI is an asset. Experience of using Tableau and risk management systems (Archer) would be beneficial. A consistently high performer with the ability to work independently, able to successfully balance multiple priorities over both the short and long term. Exceptional organizational skills and an extremely positive can-do attitude Strong written and verbal English skillset and experience in producing official meeting minutes and charters. Flexibility to accommodate schedules with business partners in various global markets when needed. Proven to have a global mindset; able to work we'll across time zones and work cultures. A working knowledge of the Financial Crimes program would be beneficial, as would experience within Operational Excellence, Audit or Compliance. We back you with benefits that support your holistic we'll-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as we'll as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-we'll-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

ROLES AND RESPONSIBILTIES Meeting the revenue targets for sales through replacement market. Responsible for expanding customer base in designated territories. Build and maintain relationship with market dealers in the region. Responsible for maintaining service level to the market dealers-executing timely dispatch to the dealers and resolving customers grievances. Responsible for replenishing stock in depot to serve the market demand. Timely realization of the credit from the marketRole & responsibilities Preferred candidate profile

Senior Engineer- Product Support Location: BangaloreReports to: Associate Director Product Support About LeadSquared: One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale.We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1300+ strong and still growing workforce is spread across India, the U.S, Middle East, ASEAN, ANZ, and South Africa. Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivans 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadiusWhat you will be doing? The Product Support at LeadSquared is a critical element of our future success. We are looking for people who love the job of making customers happy, who love making customers successful and who can understand the pain of customers. We are looking for a long run relationship and one who is committed & takes complete ownership with top-notch customer handling skills, technical understanding.The Role is to manage a small team of Product Support Engineers who are responsible to deliver high quality support to technical and non-technical users of LeadSquared through email, phone and documentation.Roles & Responsibilities: Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using LeadSquared. Ask customers targeted questions to quickly understand the root of the problem. Resolving all customer issues in time bound manner. Comply with the SLA for issue resolution. Onboarding new customers: Providing Admin and User trainings e.t.c (over web and in-person). Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue. Work closely with technical teams to enhance the quality of existing products. Manage and monitor customers expectations. Help in keeping customers extremely satisfied and thereby contributing to customer retention.Key Requirements: 2+ years of experience in supporting supporting web based software platforms SaaS for North American and Indian customers Proven ability to troubleshoot software, understand customer requirements & workflow and resolve more advanced issues working within escalation procedures. Good understanding of API, Webhooks, Connectors. Good to have the understanding on at least one of the programming languages (PHP, Java, Python). Operational support experience - the ability to capture the user environment during trouble shooting & work towards speedy and accurate resolutions for client issues. Excellent problem-solving, strong written & verbal communication and documentation skills Obsessed with customer support and delighting the customers. Contribute to developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools. Need to work in the 24/7 ShiftWhy Should You Apply? Fast paced environment Accelerated Growth & Rewards Easily approachable management Work with the best minds and industry leaders Flexible work timingsInterested?If this role sounds like you, then apply with us! You have plenty of room for growth at LeadSquared.

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. . Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Business Process Lead - IFS Operations Support Noida / Pune As a Business Process Lead - IFS Operations Support, you will be responsible for overseeing and handling support needs for specific operations areas for the IFS 7.5 system (Industrial and Financial Systems) which support Project Delivery processes for the Lifecycle Services Business. This position reports into Business Operations organization and will have a hybrid working. Reports to : MANAGER GEBS BUSINESS OPERATIONS Your Responsibilities: This role acts as key support to the Process owner for IFS 7.5 and the LCS Global Finance Mgr. which involves handling inquiries and issues related to their subject matter expertise while continuously seeking improvements and streamlining processes, plus advising on any enhancements or change requests made both by current LCS users and external departments. The role requires the ability to act as a liaison between Business and IT, translating business requests into technical requirements. The Business Process Support role will be responsible for providing support and expertise for system requirements and support for new acquisition and migrations and new offerings. This role will need to execute collaborative relationships organizationally to maintain support of the IFS functional roles and processes. Develop solutions and provide advanced training, support documentation updates when required. Support triage questions related to IFS 7.5 including ad hoc requests and queries regarding complex processes and issues related to accounting and revenue functions. Support data analytics, special report guidance when needed for the business. Support future LCS ERP 2.0 as a key consultant. The Essentials - You Will Have: Bachelors Degree or equivalent work experience Advanced knowledge of IFS 7.5 System from user and analytic perspectives Ability to travel up to 25% nationally as well as internationally as needed during the project deployments. The Preferred - You Might Also Have: Proven experience in managing IFS Order Management and Materials Management processes and handling IT tickets. Understanding of SAP and overall integration processes including shared services. Strong analytical skills with the ability to conduct deep dives into project cost problems. Knowledge of financial transactions, inventory management, and project cost analysis. Proficiency in using Identity IQ for viewing IFS requests. Experience in process improvement and streamlining operations. Advanced training skills and the ability to share knowledge effectively. What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development ... and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-MS2 #LI-Hybrid

About the Company: VMax Wellness is a dynamic health and wellness company dedicated to empowering individuals to live healthier lives. We offer personalized fitness and nutrition plans tailored to individual needs, delivered by a passionate team of experts. Our mission is to positively impact one million lives by combating lifestyle diseases and promoting overall well-being. Role Description: We are seeking a passionate and experienced Yoga Subject Matter Expert (SME) to join our team. This is a remote role. The ideal candidate will be responsible for designing therapeutic and lifestyle-oriented yoga programs, engaging with clients for guided wellness, and collaborating with cross-functional teams to deliver integrated health solutions. The SME will also contribute to training, content development, and ensure the quality and effectiveness of all yoga-related services offered through our platform. Key Responsibilities: Program Design & Developmen t Develop customized yoga protocols addressing weight management, stress relief, chronic health conditions, women s wellness, and general lifestyle enhancement. Work closely with nutritionists, fitness trainers, and mental health professionals to design holistic wellness plans. Regularly revise protocols based on client feedback and emerging wellness trends. Client Engagement & Delivery Conduct personalized or group consultations to guide clients on their yoga journey. Deliver live or pre-recorded sessions with a focus on proper technique, safety, and client-specific goals. Tailor routines considering the clients health conditions, age, limitations, and preferences . Address and resolve client concerns or queries related to yoga practices in a timely manner . Content Creation & Knowledge Sharing Develop educational content including blogs, videos, infographics, and webinars focused on yoga techniques, philosophy, and benefits. Train and mentor internal wellness coaches and practitioners on yoga principles and applications. Support the content and R&D team with research-backed insights for protocol development. Quality Assurance & Innovation Ensure delivery of quality, safety, and consistency in all yoga-related offerings. Stay updated on latest research, therapeutic techniques, and developments in yoga and holistic health. Propose innovations to improve user experience and maximize the impact of yoga practices. Key Requirements: Educational Qualification: Bachelors or masters degree in yoga , Naturopathy, Ayurveda, or other wellness sciences (e.g., B.Sc./M.Sc. in Yoga, BNYS). Experience: Minimum 3 years of experience in teaching yoga, with a focus on therapeutic or wellness-based practices. Experience delivering sessions or coaching through online platforms is preferred. Skills & Competencies: Strong foundation in yoga anatomy, alignment, and therapeutic applications. Effective communication and interpersonal skills to interact with clients and team members. Ability to work with digital tools, wellness apps, and virtual meeting platforms. Collaborative mindset to work with cross-functional teams (fitness, nutrition, support, operations ).

About Aptia Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best. And we are expanding. Aptia Group is not only fueled by our investors backing but also by our commitment to foster the growth and success of our people. At Aptia, were investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. Our values arent just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. Job requirements PD team is seeking candidates for the following position based in the Gurugram, DLF office Senior Analyst - Plan Administration - B2 What can you expect? The purpose of this job is to provide ongoing operational support to internal and external parties. Responsibility includes assisting in analyzing and evaluating Benefits data files, review data to identify issues and discrepancies and provides resolution of errors. What is in it for you? Holidays (As Per the location) Shared Transport (Provided the address falls in service zone) Shift time - 5.30 to 2.30 in evening (Preferred) We will count on you for: Responsible for managing less complex Benefits Operational assignments. Assist in analyzing and evaluating Benefits data files. Review data to identify issues and discrepancies and provides resolution of errors. Maintains operation systems and tools and provides system support. Performs daily operational assignments and activities, including data analysis, system support and reporting. Manage client data using variety of technical tools and resources. Manage client requests and processes. Act as an effective first level escalation matrix Consistent and timely delivery of various reports Documentation -Is responsible to update the SOP and send for approval every three months Effective communication through email and adherence to calendar for client calls. 100% ownership to respond and attend the calls as per the requirements Note: Applicants should be flexible working in shifts - 5.30 to 2.30 in evening (Preferred) What you need to have: Knowledge & Skills: Strong health knowledge and experience in global and regional benefits Proficient with MS Word, PowerPoint, and Excel Experience in process building, best practices and/or efficiency projects Strong oral and written communication & presentation skills Good analytical skills Ability to work within a team environment Strong self-starter, fast learner, quality conscious, committed to deadlines Strong teamwork skills combined with the ability to work independently with minimal supervision. Language skills are a plus and highly desired, but not required. Education: Graduate (any stream) Eligibility: Minimum 1 years experience in service industry What makes you stand out? Adaptable communicator, facilitator, influencer and problem solver High attention to detail Good relationship skills, Proven ability to work on own initiative as well as in a team. Ability to multi-task and prioritize time effectively. Disclaimer Please note that the relocation assistance shall not be provided for the said position Candidates who wish to apply for inter-location positions are required to check with the Transport Help Desk (THD) to confirm if their place of residence is within the served transport service zone Mention your employee id and official email address in the resume PD team is seeking candidates for the following position based in the Gurugram, DLF office Senior Analyst - Plan Administration - B2 What can you expect? The purpose of this job is to provide ongoing operational support to internal and external parties. Responsibility includes assisting in analyzing and evaluating Benefits data files, review data to identify issues and discrepancies and provides resolution of errors. What is in it for you? Holidays (As Per the location) Shared Transport (Provided the address falls in service zone) Shift time - 5.30 to 2.30 in evening (Preferred) We will count on you for: Responsible for managing less complex Benefits Operational assignments. Assist in analyzing and evaluating Benefits data files. Review data to identify issues and discrepancies and provides resolution of errors. Maintains operation systems and tools and provides system support. Performs daily operational assignments and activities, including data analysis, system support and reporting. Manage client data using variety of technical tools and resources. Manage client requests and processes. Act as an effective first level escalation matrix Consistent and timely delivery of various reports Documentation -Is responsible to update the SOP and send for approval every three months Effective communication through email and adherence to calendar for client calls. 100% ownership to respond and attend the calls as per the requirements Note : Applicants should be flexible working in shifts - 5.30 to 2.30 in evening (Preferred) What you need to have: Knowledge & Skills: Strong health knowledge and experience in global and regional benefits Proficient with MS Word, PowerPoint, and Excel Experience in process building, best practices and/or efficiency projects Strong oral and written communication & presentation skills Good analytical skills Ability to work within a team environment Strong self-starter, fast learner, quality conscious, committed to deadlines Strong teamwork skills combined with the ability to work independently with minimal supervision. Language skills are a plus and highly desired, but not required. Education: Graduate (any stream) Eligibility: Minimum 1 years experience in service industry What makes you stand out? Adaptable communicator, facilitator, influencer and problem solver High attention to detail Good relationship skills, Proven ability to work on own initiative as well as in a team. Ability to multi-task and prioritize time effectively. Disclaimer Please note that the relocation assistance shall not be provided for the said position Candidates who wish to apply for inter-location positions are required to check with the Transport Help Desk (THD) to confirm if their place of residence is within the served transport service zone Mention your employee id and official email address in the resume

Job Designation: Sales Co-ordinator Industry : Electronic manufacturing Job Location: Ahmedabad Education Qualification: Graduate Years of Experience: 2-3 years in the electronic or relevant industry. Reporting To Director Travelling Required : Yes- Sometimes during the expo. A Sales Coordinator manages the coordination of sales orders, ensuring timely processing, tracking, and delivery of products to customers. They also oversee the dispatch operations, liaising between sales teams, warehouse staff, and customers to maintain smooth workflows and meet delivery targets. Roles and Responsibilities: Assist with marketing initiatives, including managing social media posts through an external agency. Share product details, promotional materials, and new product updates to engage with customers effectively. Coordinate and execute advertisements for new product launches across relevant platforms. Conduct research to identify market trends and opportunities, targeting potential customers, manufacturers, and dealers. Establish and maintain relationships with potential clients, generating leads to expand the customer base. Perform regular follow-ups with clients regarding order status, payments, and new product arrivals through WhatsApp and other communication channels. Represent the company at Expo ,exhibitions, manage product displays, and engage with customers to build relationships. Capture and maintain customer contact details for future communication and follow-ups. Monitor all dispatches to ensure they are completed on time, addressing any delays by notifying the salesperson concerned to inform the customer. Regularly update and maintain daily dispatch data, including sales reports, and verify all courier challan details. Generate and process ERP, PI, and sales orders to ensure prompt order fulfillment. Provide the sales team with product photos, dimensions, and catalogs as required for their customer interactions. Address and resolve customer inquiries, ensuring proper communication and timely responses. Oversee the replacement process with the warehouse team and ensure seamless delivery to customers. Follow up with customers regarding pending payments to ensure timely receipts. Assist the field sales team by providing necessary support for sales activities and helping to coordinate tasks within the sales department. Skills : Communication skills Organizational skills Time management ERP Software Proficiency Sales Reporting & Analytics Inventory Management Systems Inventary Management, Sales Support Coordinator, Sales Support & Operations

Job Summary The Market Manager is responsible for identifying, contracting, and optimizing hotel partnerships in assigned regions or destinations. This role focuses on growing the direct supply network, negotiating competitive rates and promotions, and ensuring the best availability and pricing for our B2B agent network. Key Responsibilities Identify and onboard new hotel partners (standalone and chains) through direct contracting. Negotiate favorable commercial terms including rates, allotments, payment terms, and promotions. Maintain rate parity and competitiveness versus OTAs and other third-party suppliers. Build and manage strong relationships with hotel partners, ensuring long-term collaboration. Monitor and drive hotel performance through share of wallet (SoW), Gross Merchandise Value (GMV), and booking trends. Collaborate with Business Intelligence and Pricing teams to identify demand gaps and rate opportunities. Ensure hotel content quality, connectivity (Channel Manager/Switch), and rate loading accuracy in the system. Drive tactical campaigns and special offers in collaboration with hotels and internal marketing teams. Work closely with Market Coordinators (MCs) for operational support, availability issues, and data hygiene. Support internal stakeholders (sales, operations, finance) in resolving partner-related issues. --- Key Performance Indicators (KPIs) Growth in GMV and SoW from direct contracted hotels. Number of new hotels contracted per month. Competitive pricing versus OTAs/third parties. Offer participation and promotion coverage across key destinations. Contract renewals and margin improvements. Partner satisfaction and engagement. --- Skills & Qualifications Graduate/Postgraduate in Hospitality, Travel, Business, or related field. 3-6 years of experience in hotel contracting or B2B travel domain. Strong negotiation and relationship management skills. Good understanding of hotel pricing models and distribution landscape.

Job Job Title: Commercial Manager (W&W) Location: Bengaluru, Karnataka, India Company Overview: Titan is a leading retail brand in India, known for its high-quality products and exceptional customer service. We are currently seeking a Marketing Manager-Retail Marketing (W&W) to join our team and help us continue to grow and expand our presence in the market. Job Details: The purpose of the role is to oversee and manage the E-Commerce and Large Formal Stores to ensure supported adequately and guided appropriately to operate within the laid down standards, policies and SOPs. Key Responsibilities: Channel Profitability ( Ecom & LFS): Review & discuss Channel profitability on a monthly basis with respective Channel teams. Highlight concern areas for suitable action (margin deterioration/ payouts/ costs). Review on a monthly basis budget vs actual OH and escalate concerns to appropriate teams and monitor for corrective action. Discussion with channel Team before releasing the monthly and Quarterly scheme letter to align with Budget. Ensure CRO Incentive workings in line with scheme letter and control before releasing the payment to Manpower Agency. Review LFS CRO Productivity- Channel and Store. Automation: Coordinate with IT team for development of ETP system for control and developments towards the journey to move system control from manual controls. Coordinate with IT team for development of SAP system for control and developments towards the journey to move system control from manual controls. Coordinate with IT team for development of RPA forautomation of workings / accounting from manual workings / accounting. Coordinate with IT team for development of EBPM system for control and developments towards the journey to move system control from manual controls. Controls (Ecom and LFS): Robust credit control and default management system is in place. Review both in terms of limits and agreed credit terms. Take corrective action in case of deviation. Support as a Key point of contact for business teams in case of any requirement / data / escalations. Implement improvement in controls in the existing business process / define business process based on audit findings. Support and Enable various processes - Approval / Validation in SAP- Credit Limit, GRNs Approvals etc. Ensure reversal of sales on monthly and Quarterly - SOR, ROR and Undelivered stock during Qtr End. Ensure Validation of Sales Day book with approved channel wise TOT. Business and Operation Support: Coordinate withChannel team to ensure to creation of PO's for A & P andtimeliness for provisioning month on month. Review Debtors on a monthly basis and take appropriate action to resolve overdue receivables through intervention at appropriate levels. Monitor the LFS and E-comm reconciliation & sign-off process, troubleshoot to enable resolution of sticky issues, interact with LFS and E-comm partners to resolve. Coordinate for timely Uploading of Scheme / circulation of scheme with necessary approvals as per SOA. Monthly review with respect to Ageing, Monthly reconciliation, RTV vs GRN, Scheme Debit Vs Credit and other debits if any. Monthly Debtors outstanding review with channel heads. Monthly review of SPF Claims. Monthly / Need based overdue follow-up discussion / schedule meeting with chain partners. People development: Drive a performance driven culture in the team by reviewing performance and providing timely feedback. Contribute to talent development by providing team members with adequate exposure and growth opportunities. Work Experience Education: CA / MBA (Fin) Relevant Experience: 7+ years in Business Finance Behavioral Skills: Persuasion Decision making Leadership Planning Accountability People Management Knowledge: Financial and Commercial acumen Accounts Receivable

Job Summary: The Provider Support Specialist serves as a vital link between the organization and its provider network, ensuring seamless operational support across various touchpoints. This role focuses on maintaining accurate provider availability, managing platform user access, and supporting the lifecycle of provider engagement from onboarding to ongoing training. The Specialist will play an integral role in updating credential records, addressing non-clinical inquiries, and enhancing provider readiness through well-developed training resources. Additionally, they contribute to the success of the PRN program by ensuring responsive and organized support. Responsibilities: Managing provider availability, including vacation requests Create and maintain user accounts for our HHL platform. Conducted orientations for new providers joining our network.(Will evaluate later) Provide ongoing training support for the provider network. Non clinical and non scheduling questions. Develop and maintain training materials for the provider network. Keep the credentials of the Therapists in HHL updated PRN Prog 2+ years of experience in providing support or customer service. Excellent communication and interpersonal skills. Ability to effectively prioritize and manage multiple tasks in a fast-paced environment. Stron

Business Process Lead - IFS Operations Support Noida / Pune As a Business Process Lead - IFS Operations Support, you will be responsible for overseeing and handling support needs for specific operations areas for the IFS 7.5 system (Industrial and Financial Systems) which support Project Delivery processes for the Lifecycle Services Business. This position reports into Business Operations organization and will have a hybrid working. Reports to : MANAGER GEBS BUSINESS OPERATIONS Your Responsibilities: This role acts as key support to the Process owner for IFS 7.5 and the LCS Global Finance Mgr. which involves handling inquiries and issues related to their subject matter expertise while continuously seeking improvements and streamlining processes, plus advising on any enhancements or change requests made both by current LCS users and external departments. The role requires the ability to act as a liaison between Business and IT, translating business requests into technical requirements. The Business Process Support role will be responsible for providing support and expertise for system requirements and support for new acquisition and migrations and new offerings. This role will need to execute collaborative relationships organizationally to maintain support of the IFS functional roles and processes. Develop solutions and provide advanced training, support documentation updates when required. Support triage questions related to IFS 7.5 including ad hoc requests and queries regarding complex processes and issues related to accounting and revenue functions. Support data analytics, special report guidance when needed for the business. Support future LCS ERP 2.0 as a key consultant. The Essentials - You Will Have: Bachelors Degree or equivalent work experience Advanced knowledge of IFS 7.5 System from user and analytic perspectives Ability to travel up to 25% nationally as well as internationally as needed during the project deployments. The Preferred - You Might Also Have: Proven experience in managing IFS Order Management and Materials Management processes and handling IT tickets. Understanding of SAP and overall integration processes including shared services. Strong analytical skills with the ability to conduct deep dives into project cost problems. Knowledge of financial transactions, inventory management, and project cost analysis. Proficiency in using Identity IQ for viewing IFS requests. Experience in process improvement and streamlining operations. Advanced training skills and the ability to share knowledge effectively. What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development ... and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-MS2 #LI-Hybrid Rockwell Automation s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

GP Strategies Corporation is one of the worlds leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally. From our global experience working across thousands of projects and initiatives over the past 55 years, weve learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com . Summary: Responsible for ensuring that all Learning Management System (LMS) content is created and maintained in line with our Clients requirements; as well as providing day to day operational support and guidance to ensure the Learner experience is the best it can be. The role has daily contact with GP Strategies colleagues, Client Stakeholders and the Clients Learners. Ensuring the Clients SLA s or KPI s, as well as Internal GP Strategies SLA s or KPI s are maintained, or exceeded, is key to ensuring total customer satisfaction. Essential Duties and Responsibilities Key requirements of the role include: Manage all LMS Content (Items / Courses, Curriculums, Scheduled Offerings / Classes etc.) Troubleshooting queries, issues and escalations through to resolution Ensure all Content and Learner transactions are processed in accordance with the Client or GP Strategies policies and procedures Ensure all SLA s / KPI s are achieved or exceeded Responsible for Quality Assurance Provide advice and guidance on the Best Practice and improving the Learner experience Maintain all LMS related User Guides and Reference Materials Supporting Clients and GP Strategies Colleagues with adhoc projects as needed under approval / guidance from the designated Line Manager As a GP Strategies colleague you will also: Ensure that the Equality and Diversity, Health and Safety and Quality Operating Policies and Procedures are adhered to within your area of responsibility and that any non-compliance is reported to your Manager Ensure that the Corporate Values of the Company are actively promoted and implemented at all times Support a culture that promotes teamwork and discourages divisiveness at all organisational levels Act in accordance with your confidentiality agreement with the company at all times Communicate with internal and external agencies, staff, customers, management and peers in a manner appropriate to your position at all times Make decisions and implement actions, involving customers, employees, suppliers, partners and peers, which are in accordance with the values of the Company Provide advice and guidance on Content Best Practice and improving the Learner experience This job description is an outline of the main duties and responsibilities of the designated role but other duties may be assigned from time to time as the situation requires. Essential Requirements At least 2 years Learning Management System (LMS) experience from an Administrative / Support aspect (Plateau / SuccessFactors, Saba, SumTotal) At least 2 years experience in Learning, Human Resources or General Business Administration function Managed workflow through a Help Desk ticket / tracking system Proven ability to work independently in your role appreciating you are part of a wider team delivering services to a Client Be self-directed and be able to manage competing priorities Be Service focused with attention to detail Be professional, well spoken, and able to interact with Clients and colleagues at all levels Proficiency in MS Office applications (Outlook, Excel, Word, PowerPoint, SharePoint) Desirable Requirements Working knowledge of ServiceNow / QuickBase or other Workflow or Case Management tools Formal LMS recognised qualification Experience in wider MS Office applications such as Power BI / Power Apps GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class. #LI-TP1 #LI-Remote #APAC

Analyse and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organizations policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards, define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA, and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders Desired Skills: 8+ years experience in International Customer Service, Experience in managing international voice clients preferably in Banking/Insurance/Healthcare Experience in managing large teams with 125+ frontline staff Experience in managing Team Leaders/Supervisors Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends, and shift between WFO and WFH, as and when needed Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyse and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanour Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule

Key Responsibilities : Analyse and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organizations policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards, define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA, and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders Desired Skills: 8+ years experience in International Customer Service, Experience in managing international voice clients preferably in Banking/Insurance/Healthcare Experience in managing large teams with 125+ frontline staff Experience in managing Team Leaders/Supervisors Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends, and shift between WFO and WFH, as and when needed Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyse and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanour Excellent communication skills, both written and verbal Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule