Operational Manager - Hotel

The Operations Manager – Hotel (Goa) is responsible for overseeing the day-to-day operations of all key departments including Front Office, Housekeeping, Food & Beverage, and Maintenance. This role ensures the highest standards of guest service, team performance, and operational efficiency, while aligning with the hotel’s brand values and business goals. Key Responsibilities: Guest Experience & Service Quality: Ensure all guests receive exceptional service throughout their stay. Resolve guest complaints and concerns professionally and efficiently. Monitor online reviews and guest feedback platforms, implementing improvements as needed. Maintain high standards of cleanliness, hospitality, and safety across the property. Operational Oversight: Manage daily operations of key departments (Front Office, Housekeeping, F&B, Engineering, Security). Coordinate between departments to ensure smooth and efficient functioning. Conduct daily briefings and walkthroughs of the property to ensure SOP compliance. Oversee room readiness, service quality, and F&B operations to align with occupancy levels. Staff Leadership & Training: Supervise and motivate department heads and operational teams. Assist in recruitment, onboarding, and staff training programs. Implement performance monitoring and support team development. Foster a positive and guest-oriented workplace culture. Revenue & Cost Management: Work closely with the General Manager and Revenue/Finance teams to optimize costs and increase profitability. Monitor departmental budgets and control operational expenses. Support front office and F&B upselling strategies. Compliance & Standards: Ensure adherence to health, hygiene, and safety regulations (local and brand standards). Implement and monitor SOPs across all departments. Coordinate with local authorities for licensing, inspections, and compliance requirements in Goa. Requirements: Degree/Diploma in Hotel Management or Hospitality. 5–7 years of experience in hotel operations, with at least 2–3 years in a managerial role. Strong understanding of Front Office, F&B, and Housekeeping operations. Excellent leadership, communication, and problem-solving skills. Ability to work under pressure and adapt to seasonal fluctuations (Goa's tourism cycles). Proficient in hotel software (e.g., IDS, Opera, PMS, POS systems). Job Types: Full-time, Permanent Pay: ₹60,000.00 - ₹80,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person