Operation Manager

Job Title: Hotel Operations Manager [ PLATINUM ROYAL EXCELLENCY ] [UDAIPUR]
Reports to: Corporate General Manager

Job Summary:

The hotel operations manager is responsible for overseeing the hotel's day-to-day operations and
ensuring efficient and smooth delivery of services to guests. This includes managing front-of-houseand back-of-house departments, maintaining high standards of quality and customer satisfaction,and driving revenue growth.

Key Responsibilities:

• Departmental Management: Supervise and coordinate activities of various departments, including

Front Desk, Housekeeping, Food and Beverage, and Maintenance.

• Guest Experience: Ensure exceptional guest satisfaction through effective communication, prompt

issue resolution, and personalised service.

• Quality Control: Maintain high-quality standards in all areas, including cleanliness, maintenance,

and customer service.

• Revenue Management: Analyse occupancy, rates, and revenue trends to optimise room sales and

maximise revenue.

• Budgeting and Cost Control: Manage departmental budgets, monitor expenses, and implement

cost-saving initiatives.

• Staff Management: Recruit, train, develop, and discipline staff to ensure a high-performing team.
• Compliance and Risk Management: Ensure hotel policies, industry regulations, and safety

protocols are adhered to.

• Communication and Collaboration: Foster effective communication among departments, staff,

and external partners.

• Problem-Solving and Crisis Management: Address and resolve operational issues, guest

complaints, and emergencies.

• Continuous Improvement: Identify areas for improvement and implement changes to enhance

hotel operations and services.

Requirements:

• Bachelor's degree in Hospitality Management or related field
• 15+ years of hotel operations experience, preferably in a management role
• Strong leadership, communication, and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Knowledge of hotel management software and systems
• Familiarity with industry regulations and standards

Food :- Provided

Accommodation :- Not provided

SALARY RANGE :- 45K TO 60K

Job Type: Full-time

Pay: ₹45,000.00 - ₹60,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person