Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Kolkata
>
Gear Inc.
>
Operation Manager in India (Kolkata)

Operation Manager in India (Kolkata)

Gear Inc.

10 - 15 years

10 - 11 Lacs

Kolkata

Posted:13 hours ago| Platform:

Apply

Skills Required

BPO Analytical skills Training Health insurance Managed services Team management Staffing Project operations HR Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Gear Inc is seeking an

Operation Manager in Kolkata

for our Moderation team. Ideal candidates are able to adapt and are well known with fast moving and last moment change.

Main responsibilities:

Directs and oversees day to day project operations through effective leadership and efficient management of team leads and support teams.
Ensure delivery of all client KPIs and targets.
Motivate and effectively performance manage team leads Provide direction, mentoring, coaching, and leadership support to all direct reports and identify any knowledge and competency gaps for training and improvement
Ensure proper staffing levels relative to call volume forecast & capacity plan in coordination with the concerned functional units for staff hiring, training and deployment.
Ensure Adequate staffing of high skilled and qualified workforce across all roles and functions.
Host internal and external Business reviews on regular basis and present operational performance, clearly communicate insights, ensure all operational concerns are addressed
Maintains good working relations with clients and serves as the customers primary point of contact creating open and effective communications regarding all aspects of the program.
Anticipate client needs proactively and translate requirements into executable action plans with clear objectives, goals and timelines.
Maintains a high level of morale and productivity within the programs, to lead by example and cultivate a positive workplace environment that promotes company culture.

Job Requirement:

At least 10 years of work experience in the managed services industry with minimum 3 years of related field experience, preferably an operations manager in BPO Operations.
Managed at least 300 FTEs across multiple lines of business
Proven track record of meeting and delivering targets and commitments.
Excellent English communication skills, both verbal and written in English
Proficient in Google Suite and online collaboration tool is a plus
Capable of building productive business relationships with clients
Strong organizational, managerial, critical thinking, creative thinking, problem-solving decision making and analytical skills
Content moderation environment work experience is a plus but not required
Willing to work on public holidays and shifting schedules including night shifts when needed
Willing to relocate to Kolkata, India.

Benefits:

Attractive salary and benefits, international, fun and professional working environment
An open and honest culture where people are valued, treated fairly and trusted and empowered
13th salary, lunch allowance
Health Insurance package
Paid leave (12 days/year)
Support for making work permits, resident cards and others

Working Location

: Must be located in, or willing to relocate to Kolkata, India.

All interested candidates are welcome to apply. . Only shortlisted candidates will be contacted by our HR team.

More Jobs at Gear Inc.

Junior Medical Billing Specialist (Male Candidates, 6 months of experience)

Greater Kolkata Area

Experience: Not specified

₹ 2 - 2 Lacs

Senior Talent Aquisition Specialist - BPO Recruitment

Greater Kolkata Area

5.0 - 5.0 yrs

Salary: Not disclosed

Senior Talent Aquisition Specialist - BPO Recruitment

Greater Kolkata Area

5.0 - 5.0 yrs

Salary: Not disclosed

Team Lead

Greater Kolkata Area

1.0 - 1.0 yrs

Salary: Not disclosed

Team Lead, Medical Billing For US Healthcare

Greater Kolkata Area

1.0 - 1.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.