Operation Manager

Role Overview:

As an Operations Manager at CaterNinja, you’ll be the backbone of day-to-day execution — owning the city processes, managing city on ground teams, and ensuring smooth coordination from kitchen to client. This role requires a blend of field and in-office planning.

Key Responsibilities:

• Oversee end-to-end catering operations — from kitchen coordination to last-mile delivery

• Manage and mentor a team of field captains, delivery staff, and on-site supervisors

• Track daily order execution, troubleshoot real-time issues, and ensure service standards are met

• Implement and improve SOPs for dispatch, setup, hygiene, and post-event feedback

• Conduct field visits to monitor service quality, staff performance, and client satisfaction

• Manage warehouse and procurement for inventory and equipment readiness

• Coordinate with Sales, Kitchen, and Client Servicing teams for seamless planning

• Monitor KPIs (delivery time, setup accuracy, complaints) and initiate process fixes

• Help drive cost-efficiency and optimize resource allocation

• Maintain strong relationships with vendor partners and kitchen staff

What We're Looking For:

• 0–5 years of On field experience in operations, logistics, hospitality, or food services

• Prior experience managing on-ground teams or shift operations preferred

• Strong communication and team leadership skills

• Problem-solver who thrives under pressure and gets things done

• Comfortable with early mornings, late nights, and being on the move

• Excel/Google Sheets knowledge; bonus if familiar with ops tools or dashboards

• High ownership mindset and startup hustle

Why CaterNinja?

• Work directly with founders & shape operations from the ground up

• A dynamic role that mixes field execution with backend control

• Fast growth, steep learning, and real impact every single day

• Culture of action, speed, and continuous improvement

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Work Location: In person